Hi everyone,
I’m looking for some advice regarding my gas furnace and would appreciate a second opinion from experienced HVAC technicians.
During my annual maintenance, the technician used a borescope and showed me what he said was a crack in the heat exchanger. Based on his findings, he shut the furnace off, stating that it was unsafe to operate.
I have attached the photos he shared with me. Could anyone experienced with furnace inspections please take a look and let me know whether the images clearly show a crack in the heat exchanger, or whether it could be a seam, discoloration, corrosion, or something else?
I also had another technician inspect the furnace, but he did not have a borescope available that day. He mentioned observing draft/air-pressure readings but was unable to visually confirm the suspected crack.
The heat exchanger is still under the manufacturer’s warranty, but I’ve been quoted approximately $3,000–$4,000 in labor alone to replace it. I’m also being quoted for a complete furnace replacement.
Before making such an expensive decision, I would like to understand:
- Do these photos provide convincing evidence of an actual crack?
- Is there a reliable way for another qualified technician to confirm the diagnosis?
- Is replacing the heat exchanger alone worth considering at that labor cost, or would a complete replacement generally make more sense?
I understand that photos alone may not be enough to make a definitive determination, and I’m not looking to operate an unsafe furnace. I would simply appreciate professional opinions on what is visible in the images and what additional inspection might be appropriate.
Thank you for your help!