r/XboxSupport • • Jun 08 '26

Account Recovery Megathread

27 Upvotes

Update Oct 10 2026: I reddit user pointed me to this guide Microsoft Account Recovery Wiki I don't remember their username, its a pretty extensive guide on how work the Microsoft Recovery system. Run by a discord group, i would not give my personal data to anyone on discord. Do so at your own risk

MAJOR Update: https://x.com/i/status/2078279164101120139

After the recent twitter incident XBOXSupport has opened their Twitter DM for account recovery

Edit: if you DM them on twitter you might get an auto response directing your to the website by but the twitter did eventually message me asking for my gamertag to follow up on my recovery request

https://x.com/XBOXSupport 

I never went further than this as I don't have an account to recover but Twitter might be helpfull for people that only know their gamertag

Success story with Twitter https://www.reddit.com/r/XboxSupport/comments/1w3f6qu/after_2_years_i_finally_got_my_xbox_account_back/

Disclaimer: This is a peer-to-peer support community, the moderators are volunteers not employed by XBOX, therefore we and the community do not have access to your account and can not recovery your account

However given the several daily posts about account recovery and stolen accounts, I figured we should have a megathread to consolidate, gather resources, account recovery tips, and complaints

Official resources and account recovery tool https://support.microsoft.com/accounts-billing/manage/help-with-the-microsoft-account-recovery-form which included the

  • Sign in Helper
  • Account Recover Form

For anyone trying to recovery you account this should be the first thing you try.

Also How to recover a hacked or compromised Microsoft account | Microsoft Support

Here are some helpful posts from community members I have found recently

How I got my Xbox account back even though it had 2fa enabled and how you can too!! : r/XboxSupport thanks u/Agorx

For the desperate ones: How I finally got my Microsoft/Xbox account back : r/XboxSupport thanks u/Additional-Truck-144

UPDATE: After 20 days and 19 tickets, I finally broke the Xbox support loop (Here is how to do it) : r/XboxSupport thanks u/theminecraftbrokller

if you are in Canada or the United States you could also try filing a complaint with bbb.org against Microsoft, as Microsoft Agents respond to bbb complaints.

If you have any tips, resources, complaints about your own account recovery, please post them here rather than starting another thread

edit: To start the recovery process you need to know the account email address, phone number, or skype username. you can not recovery an account with just a gamertag https://support.microsoft.com/en-us/accounts-billing/manage/forgotten-your-microsoft-account-username

https://support.xbox.com/help/account-profile/manage-account/forgot-microsoft-account-solution

Other Issues

Locked out Microsoft account has been locked | Microsoft Support

United States

If you are in the Unites States you could try filing a dispute through their binding arbitration clause https://www.microsoft.com/en-us/legal/arbitration

Brazil

You can Microsoft to Court

https://www.reddit.com/r/xbox/comments/1usvnt6/update_on_my_last_post_microsoft_deleted_my_acc/


r/XboxSupport • • Jul 05 '25

Megathread PSA: Is your Game Pass broken or online multiplayer sharing not working

308 Upvotes

Are you being asked to subscribe to game pass even though your are?

Are you game sharing with a friend but online multiplayer asking you to subscribe.

Please report this issues to xbox support and on the https://support.xbox.com/xbox-live-status page click the three dots next to the most appropriate category and then you should see the report option

It's a bug. The Game Pass subscriber needs to toggle their reoccurring payment off and on a couple times, then reboot your console. Some people recommend doing this on the website account.microsoft.com instead of the console

If that doesn't fix the issue here are some other options

Get xbox support to refresh the subscription on the game pass users account (person sharing will have to contact xbox support for this

To contact live support

  1. https://support.xbox.com/contact-us/
  2. Click on Try virtual agent > ask a question > type "live agent" > select other billing issue from the drop down

Alternate method for contacting chat support https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/n4hngs7 thanks iAmPimmiCue

As microsoft is constantly updating and changing the chat bot you might have to play around with option until you get an actual person

Other possible fixes;

Press the Xbox button to open the guide. Select Profile & system, then Settings. In the General tab, select Network settings > Advanced settings > Alternate MAC address > Clear. Restart your console.

  • Another possible workaround from u/feministdan if you don't want to toggle payments

It did it again just now, but I clicked on learn more on the gamepass, then no thanks, did it a few times and it fixed it. So far this seems to be the easiest approach without constantly turning reoccurring bill on and off and switching your console on and off. You guys let me know if it works for you or not!


r/XboxSupport • • 5h ago

solved! xbox makes this crazy noise if i hop on any game

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18 Upvotes

my xbox makes this crazy whirring noise that if i get on any game it starts up like crazy. kinda correlates with the speed of the fan but i just literally cleaned the fan and also screwed it back tightly so i’m kinda stumped on this one. please help me


r/XboxSupport • • 7h ago

Account/Billing Can I resurect my gamer tag from forever ago?

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21 Upvotes

When I first logged onto Xbox I used the tag "DIRTV JT"... That's every bit of 20-25 years ago lol. But somewhere along the way I must have misplaced my log in info or created my current gamer tag "InferiorJoint" because as I powered on a new to me series x (I haven't powered on a console in the better part of a decade) and used the login info I created to prepurchase GTA6 the tag that came up was "InferiorJoint". Buuut, by going through Joint's friends list there's my old DIRTV name! It still exists!!! I tried using what I thought could be the log in for it, but that's literally ancient history... Is there a process for getting the DIRTV JT tag back? It'd be bad ass to have my old tag to log into GTA 6 for the first time. Thanks.


r/XboxSupport • • 53m ago

Xbox App I don't own an Xbox but can someone check the ranking of these games in the "most popular"/"most played" section in Xbox?

• Upvotes

Couldn't find this ranking on my PC Xbox app.. the games are Killer Instinct, Street Fighter 6, Tekken 8, Marathon, Rainbow Six Siege, Battlefield 6.. if anyone can give me their ranking in popularity/most played I'd seriously appreciate it.


r/XboxSupport • • 2h ago

Accesories In case anyone was thinking of ordering a service replacement from Microsoft..

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3 Upvotes

Hello everyone just wanted to share my experience real quick. So unfortunately a few years ago I made the mistake of buying a series 2 elite controller. It's worked fine but recently the RB trigger stopped working so I decided to order a service replacement from Microsoft.

The replacement arrives and the stick drift on it was so bad that the controller was genuinely unusable. Not to mention the RT and LT triggers were unresponsive. I had to send it back to be replaced with a new service order (which was free), anyways today I open up the 2nd replacement controller and it's arrived with the rubber grips on the handles almost completely peeled off. The LB trigger also doesn't work and the controller is dirty af. Now when I try to make a service order to get it replaced Microsoft wants me to pay $120.

I understand that when you do a service order you are getting a refurbished controller and that's fine, but to me this is totally unacceptable. The elite 2 gotta go down as the worst controller ever made lol. The worst part about it is that I can't get a refund for it through the website, and there seems to be no way to contact microsoft for support in australia. Every support page just links to a different page where all you can do is talk to an AI chatbot, who refers you back to the support page. The AI agent on their support phone line even hung up on me. Very frustrating experience.


r/XboxSupport • • 11h ago

Xbox Series X Half of my Xbox screen is dark and I need help

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20 Upvotes

My screen is half dark on the right like when you pull up the home menu on the left side but it started before I even touched anything and randomly appeared when I turned my console on only 5-10 minutes ago and was not present last night.

It goes past any services like YouTube, the Xbox store, online games, solo games, and is still there after a normal and hard restart of the console.

It’s very minimal in the photo (photo 1 from my main menu) and does not show up in actual screenshots taken by my Xbox (photo 2 which is the screenshot I took while trying to run battlefield 6) but it’s incredibly annoying irl and I was hoping someone else more experienced knows what it could be?


r/XboxSupport • • 4h ago

Xbox One X Is my HDMI port broken? If so how do I fix it?

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4 Upvotes

Also, if it is broken, what could have caused it?


r/XboxSupport • • 3h ago

Xbox One S Xbox servers only down for me. is my Xbox broken??

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2 Upvotes

Everybody in my household is Xbox is working perfectly fine but mine seems to always bug out and says there’s a network issue even though it’s up-to-date and connected to the Internet


r/XboxSupport • • 3h ago

Xbox Series X Failure to sign-in or download profile for Xbox 360 games running via Back Compat - Update

2 Upvotes

A few folks had reached out regarding persistent issues with downloading their profile and/or signing in with Xbox 360 games running in Back Compat mode on Xbox One/S/X or Xbox Series S/X consoles. Folks with access to cloud gaming or other consoles would note that this issue seemed to be console specific: they were able to log into back compat games on xCloud or on other Xbox One/Series consoles, but specific consoles were unsuccessful.

The team has been investigating and working on this issue and deployed a patch yesterday which identifies consoles in this state and then fixes the issue on the service side. Reaching out to several impacted customers, we are hearing back that they are no longer impacted. Because this process requires the service to identify the issue as the failure occurs and then apply a backend fix, there is often a short delay. An example of what folks have been typically experiencing would be:

  • Launching a back compat 360 game resulting in a profile download/sign-in failure (which may be a different failure screen/code than previously observed).
  • Force quitting the 360 game and then waiting a period of time (10-15 minutes, but can take longer).
  • Relaunching the game, after which the profile downloads and sign-in is successful.

If you try these steps and are still encountering persistent failures/errors/timeouts in downloading or signing into your profile for Xbox 360 games running in back compat mode, please shoot me a DM.


r/XboxSupport • • 5h ago

Xbox App Cant send messages in the iPhone Xbox app at all but can perfectly fine on the console. Why?

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3 Upvotes

Billion dollar TECH company btw guys. Still cant figure out how to program an app.


r/XboxSupport • • 32m ago

Xbox Series X Does anyone know why the shadows are like flickering And if it's a game problem or a console problem

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• Upvotes

r/XboxSupport • • 6h ago

Xbox One Xbox One not turning on but beeping: quick fix.

3 Upvotes

Leaving this here for anyone who may need it: unplug any USB devices and try again; this did the trick for me.
It’s an old-ass console, but it's still going strong for a lot of people.


r/XboxSupport • • 1h ago

Xbox App Does anyone know why I get an error for editing my xbox clip on my phone?

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• Upvotes

I don’t know if anyone else is having this issue. It happens on clips and screenshots. My capture settings are high so I am not sure if that’s the reason why I keep getting errors when I try to edit them.


r/XboxSupport • • 2h ago

Xbox Series X Microsoft Store App is stuck installing and unresponsive

1 Upvotes

I just finished setting up my new Xbox but I’m having trouble with the Microsoft Store App. It has been stuck in its start-up installing period for nearly an hour and hasn’t made any progress. I’ve tried resetting the console and doing a power cycle, but it refuses to cooperate.

I can’t even pause the thing anymore. And when I attempt to cancel the update it stops working entirely until I reset the console.

Is there any fix to this at all?


r/XboxSupport • • 2h ago

Xbox Series X Xbox series x gets pretty loud on newer gen titles

1 Upvotes

Like I said my xbox series x gets loud on newer gens game becoming very noticeable to hear it is only one year old and is cleaned very regularly. It is a white digital only xbox series x. I was wondering is this an issue some games its way to loud which I chalk up to them being not optimized well. Some of them get louder but it is not hearable with others getting so loud that once I take my headphones off it is noticeable it is coming from the xbox. The console goes quiet a couple seconds after closing the games is this normal behavior?


r/XboxSupport • • 3h ago

Xbox Series S Xbox servers only down for me. is my Xbox broken??

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0 Upvotes

Everybody in my household is Xbox is working perfectly fine but mine seems to always bug out and says there’s a network issue even though it’s up-to-date and connected to the Internet


r/XboxSupport • • 3h ago

Xbox One Xbox won't let me sign in, I have tried everything

0 Upvotes

So a few days ago my Xbox one wouldn't let me sign in, I would get a "please try again" pop up with the error code 0x8027025a. I goggled the code and followed all the steps on the Xbox support page. I checked the support page, everything looked fine, I tried waiting a few seconds and trying again, and I tried restarting my console. I even tried hard resetting by holding the power button until it turned off, I even tried that again in addition to unplugging it.

I thought about doing a factory reset but it won't even let me open the settings. It just gives the same error code. I have no idea what else to do


r/XboxSupport • • 4h ago

Xbox App Xbox on PC - party invites wont work suddenly

1 Upvotes

Wondering if anyone knows the fix for this. Been playing Xbox with friends. I'm on PC they are on console but I don't think it matters on their end. Out of the blue, I can no longer send them Xbox party invites (voice chat) or receive their invites. It worked 2 days ago, and for months prior and then just stopped. I tried everything I could find on Google but cannot get it to work. Can send and receive invites on mobile app but just not on the PC. Anyone know a fix?

Side note: one of the "fixes" told me to sign out of my Microsoft account on the Xbox app and Microsoft store app and sign back in. Which I did but now I also can't sign into the Microsoft store app anymore at all. Just keeps freezing on the "just a moment" screen.

Side note 2: it tells me to go into settings - apps - installed apps - Xbox app and click the 3 dots and repair. Anytime I click the 3 dots in that settings menu, it freezes and I have to close the window. On any app not just Xbox. So cannot perform that repair.

Appreciate any help if anyone has ideas. Super annoying.


r/XboxSupport • • 13h ago

Account/Billing Gear's Eday gift card issue, help needed

4 Upvotes

So I just redeemed the gift card you get for buying Eday but it gave me $5 instead of £5 and I can't spend it, any help would be appreciated


r/XboxSupport • • 5h ago

Accesories Xbox Wireless Controller Buttons Not Working

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1 Upvotes

Hello all, I've been having issues with my Heartbreaker wireless controller. I bought it last year, but don't use it too regularly.

I was playing RDR2 today, and out of nowhere the controller turns off. When I turn it back on, the only buttons that work are the triggers and joysticks.

I've updated it 3 times in the past week. Twice today, and once 2 days ago after the same thing happened but with only the d-pad and letter buttons.

Now it's saying no updates available, but it's still not working. I've tried syncing it again (which, sometimes the buttons work for only 10 seconds after resetting before the issue returns).

I've tried plugging it in to the Xbox. I've replaced the batteries.

I know it's not a physical issue because as previously stated, the buttons will register for like 10 seconds after I turn everything back on.

I'm at a lost. Seriously.


r/XboxSupport • • 6h ago

Xbox One Am I cooked? I need help trying to recover an old profile.

1 Upvotes

OK, so I am quite over this Xbox. I have a Xbox one and it’s somehow has an issue with randomly signing me out. It happened once and I had to make a whole new account because I could not sign in, but this time I was signed out randomly, and when I tried to sign in again, it was taking me into the steps of making a new account. I reset my console and turned it off for a couple days to see if that might fix the issue, but when I went back to try and sign in again. It would still take me through making a new account.

I know for a fact that the email I was using was linked to that profile because I specifically made an outlook for that profile after the first incident with my other profile. The only game I really play the Sims so I assumed that I could just make a new account so I removed the old profile from my game mostly to see if I could sign back in, but I eventually gave up and made a new account hoping that everything that I bought for the Sims was still there. Turns out the maker packs don’t transfer like the expansion packs so essentially I wasted money on add-ons that aren’t even able to be transferred so now I have nothing.

Somehow, I used the same email and password for the new profile as the one I used for the old one which I don’t think should be possible because it wasn’t deleted. I looked up my game tag and it’s still a person you could friend so it’s still out there so unless I somehow used a whole different password and email for that, it just doesn’t seem right to me. I’m trying my hardest to try and get back into this profile, but I low-key think I’m cooked. This is also my first time posting anything in any group so if I’m rambling, please don’t judge. I’d like as many suggestions and possible solutions.


r/XboxSupport • • 6h ago

Xbox App Xbox mobile app on iPhone party chat audio not working

1 Upvotes

I’ve been having problems with the Xbox mobile app on my iPhone. Every time I try and use the party chat on the app while using my Bluetooth earbuds people in the party can hear me talk but I can’t hear them. I’ve deleted the app, I’ve left the party and have a friend start one. And it still will not work. I use discord, the ps5 private chat with no problems. It’s just the Xbox mobile app. I’ve tried every piece of advice that I’ve found online. I’ve tried contacting Xbox support, every time I request a callback they keep hanging up on me. This has been going on for weeks.


r/XboxSupport • • 7h ago

Account/Billing Why did I get a refund on my subscription even though I never asked for one?

1 Upvotes

So in context I paid for game pass like 5 months ago, but the problem is that I got a refund even though I never requested one, I was still able to use game pass, and now the credits I used for it are in my account. I'm just asking why and if it's okay if I use them or wait to see if they take them away.


r/XboxSupport • • 12h ago

Xbox Series S tekken 8 freeze on xbox series s but not on other games ?

2 Upvotes

the game freeze for few seconds ( 1-3 ) once every round or every two rounds. doesn't freeze on other games, tried deleting the game and re-install. wiping cache, changing HDMI, cancelling quick-resume. it happens in both online and offline, only started noticing few days ago.