r/XboxSupport • • 2h ago

Xbox Series S Trying to understand the differences between expansion cards and external hard drives.

0 Upvotes

So I just recently upgraded and I’m trying to understand if I can still play series s|x games from the cards themselves if I’m not mistaken? But not the hard drives right? Also what brand should I look into buying for expansion cards? Seen people say to not buy branded stuff.


r/XboxSupport • • 13m ago

Account/Billing Is there a way to recover an account if you don’t know the email nor password?

• Upvotes

To sum it up when I made my Xbox account when I was a kid I must have accidentally added a “parent” account and made my account a child account. I just wanted to try out the streaming software on my Xbox but can’t because my account is still a child account. I’m not too worried about it but I just want to change my account to adult so I have more freedom of what settings I want to change.


r/XboxSupport • • 21m ago

Accesories Headset mic not working when connected to my phone but not my Xbox?

Thumbnail
gallery
• Upvotes

Don’t exactly know if this is the right place to ask this so if it’s not I would like it if someone could direct me to a more suitable subreddit or site. But can anybody help me figure this out if it is? My Stealth 600X Gen 3’s mixed simply does not want to work and specifically chooses not to work on Wireless mode on my Xbox, but works perfectly fine through Bluetooth when connected to my phone. So it makes me think it’s something with my Xbox and its settings rather than my actual headset.


r/XboxSupport • • 23h ago

Account/Billing Can I resurect my gamer tag from forever ago?

Post image
55 Upvotes

When I first logged onto Xbox I used the tag "DIRTV JT"... That's every bit of 20-25 years ago lol. But somewhere along the way I must have misplaced my log in info or created my current gamer tag "InferiorJoint" because as I powered on a new to me series x (I haven't powered on a console in the better part of a decade) and used the login info I created to prepurchase GTA6 the tag that came up was "InferiorJoint". Buuut, by going through Joint's friends list there's my old DIRTV name! It still exists!!! I tried using what I thought could be the log in for it, but that's literally ancient history... Is there a process for getting the DIRTV JT tag back? It'd be bad ass to have my old tag to log into GTA 6 for the first time. Thanks.


r/XboxSupport • • 2h ago

Xbox One X What’s the deal here? Recently switched to wired connection to fix this issue.

Thumbnail
gallery
1 Upvotes

Been experiencing very slow download speeds lately. Thought maybe it was related to my wifi routers placement. I am now set up on a ethernet cable. And I am still experiencing very slow download speeds. Thankfully my in game lag is gone now.


r/XboxSupport • • 21h ago

solved! xbox makes this crazy noise if i hop on any game

Enable HLS to view with audio, or disable this notification

43 Upvotes

my xbox makes this crazy whirring noise that if i get on any game it starts up like crazy. kinda correlates with the speed of the fan but i just literally cleaned the fan and also screwed it back tightly so i’m kinda stumped on this one. please help me


r/XboxSupport • • 20h ago

Xbox One X Is my HDMI port broken? If so how do I fix it?

Thumbnail
gallery
9 Upvotes

Also, if it is broken, what could have caused it?


r/XboxSupport • • 22h ago

Xbox One Am I cooked? I need help trying to recover an old profile.

0 Upvotes

OK, so I am quite over this Xbox. I have a Xbox one and it’s somehow has an issue with randomly signing me out. It happened once and I had to make a whole new account because I could not sign in, but this time I was signed out randomly, and when I tried to sign in again, it was taking me into the steps of making a new account. I reset my console and turned it off for a couple days to see if that might fix the issue, but when I went back to try and sign in again. It would still take me through making a new account.

I know for a fact that the email I was using was linked to that profile because I specifically made an outlook for that profile after the first incident with my other profile. The only game I really play the Sims so I assumed that I could just make a new account so I removed the old profile from my game mostly to see if I could sign back in, but I eventually gave up and made a new account hoping that everything that I bought for the Sims was still there. Turns out the maker packs don’t transfer like the expansion packs so essentially I wasted money on add-ons that aren’t even able to be transferred so now I have nothing.

Somehow, I used the same email and password for the new profile as the one I used for the old one which I don’t think should be possible because it wasn’t deleted. I looked up my game tag and it’s still a person you could friend so it’s still out there so unless I somehow used a whole different password and email for that, it just doesn’t seem right to me. I’m trying my hardest to try and get back into this profile, but I low-key think I’m cooked. This is also my first time posting anything in any group so if I’m rambling, please don’t judge. I’d like as many suggestions and possible solutions.


r/XboxSupport • • 1h ago

Xbox One S me ajude, invadiram minha conta do xbox e o support não está me ajudando

Thumbnail
gallery
• Upvotes

o suporte está simplesmente me deixando na mão sem nem resolver o problema, invadiram minha conta, trocaram o e-mail de segurança, ou seja, não adianta tentar trocar a senha pq o código vai para o e-mail do hacker, tento preencher a planilha mas nela diz que meu e-mail não existe, por favor me ajude a jogar nessa conta faz uns 15 anos.


r/XboxSupport • • 19h ago

Xbox Series S Xbox servers only down for me. is my Xbox broken??

Thumbnail
gallery
2 Upvotes

Everybody in my household is Xbox is working perfectly fine but mine seems to always bug out and says there’s a network issue even though it’s up-to-date and connected to the Internet


r/XboxSupport • • 7h ago

🏷️ 'What to buy?' Options to play games for a casual player that doesn't want to upgrade console?

2 Upvotes

I currently have an Xbox One X (not series X). I do not play constantly. I'll have spurts where I play every day for a bit when a new game comes or I just get in the mood, but then will let it sit for weeks or more unused at a time. I'm at a point where there are some games I want to play that are for series consoles only, but my type of usage won't let me justify the cost of an upgraded console.

I keep hearing about some streaming online play options but I don't know much details about them. Is it possible to stream modern Xbox series games and what hardware does that take? And beyond being possible, is it an enjoyable alternative?

I have an Xbox One X, iPad M1, Macbook M5. I could maybe justify a streamer box like an Apple TV 4k if that supported it, but at that price maybe I'd be better just settling for a Series S refurb for the money.


r/XboxSupport • • 16h ago

Xbox App I don't own an Xbox but can someone check the ranking of these games in the "most popular"/"most played" section in Xbox?

2 Upvotes

Couldn't find this ranking on my PC Xbox app.. the games are Killer Instinct, Street Fighter 6, Tekken 8, Marathon, Rainbow Six Siege, Battlefield 6.. if anyone can give me their ranking in popularity/most played I'd seriously appreciate it.


r/XboxSupport • • 5h ago

Xbox One XBOX shutting down fix!! Please somebody help me!!!

Enable HLS to view with audio, or disable this notification

5 Upvotes

So my Xbox one s keep shutting down when i turned it back on. Ive factory reset it like 7-8 times but it don’t work. I just want to know why my Xbox is doing this!!!

Here is some footage:


r/XboxSupport • • 18h ago

Accesories In case anyone was thinking of ordering a service replacement from Microsoft..

Thumbnail
gallery
17 Upvotes

Hello everyone just wanted to share my experience real quick. So unfortunately a few years ago I made the mistake of buying a series 2 elite controller. It's worked fine but recently the RB trigger stopped working so I decided to order a service replacement from Microsoft.

The replacement arrives and the stick drift on it was so bad that the controller was genuinely unusable. Not to mention the RT and LT triggers were unresponsive. I had to send it back to be replaced with a new service order (which was free), anyways today I open up the 2nd replacement controller and it's arrived with the rubber grips on the handles almost completely peeled off. The LB trigger also doesn't work and the controller is dirty af. Now when I try to make a service order to get it replaced Microsoft wants me to pay $120.

I understand that when you do a service order you are getting a refurbished controller and that's fine, but to me this is totally unacceptable. The elite 2 gotta go down as the worst controller ever made lol. The worst part about it is that I can't get a refund for it through the website, and there seems to be no way to contact microsoft for support in australia. Every support page just links to a different page where all you can do is talk to an AI chatbot, who refers you back to the support page. The AI agent on their support phone line even hung up on me. Very frustrating experience.


r/XboxSupport • • 15h ago

Xbox Series X Xbox Series X - Backward compability, cannot log in xbox 360

2 Upvotes

Hi, I’m trying to play Xbox 360 games on my Series X, but I cannot log in, keep saying to try network testing, but on my original Xbox 360 and Xbox One X everything is working. Does anybody have simillar issue ?


r/XboxSupport • • 16h ago

Xbox Series X Does anyone know why the shadows are like flickering And if it's a game problem or a console problem

Enable HLS to view with audio, or disable this notification

2 Upvotes

r/XboxSupport • • 19h ago

Xbox One S Xbox servers only down for me. is my Xbox broken??

Thumbnail
gallery
2 Upvotes

Everybody in my household is Xbox is working perfectly fine but mine seems to always bug out and says there’s a network issue even though it’s up-to-date and connected to the Internet


r/XboxSupport • • 19h ago

Xbox Series X Failure to sign-in or download profile for Xbox 360 games running via Back Compat - Update

2 Upvotes

A few folks had reached out regarding persistent issues with downloading their profile and/or signing in with Xbox 360 games running in Back Compat mode on Xbox One/S/X or Xbox Series S/X consoles. Folks with access to cloud gaming or other consoles would note that this issue seemed to be console specific: they were able to log into back compat games on xCloud or on other Xbox One/Series consoles, but specific consoles were unsuccessful.

The team has been investigating and working on this issue and deployed a patch yesterday which identifies consoles in this state and then fixes the issue on the service side. Reaching out to several impacted customers, we are hearing back that they are no longer impacted. Because this process requires the service to identify the issue as the failure occurs and then apply a backend fix, there is often a short delay. An example of what folks have been typically experiencing would be:

  • Launching a back compat 360 game resulting in a profile download/sign-in failure (which may be a different failure screen/code than previously observed).
  • Force quitting the 360 game and then waiting a period of time (10-15 minutes, but can take longer).
  • Relaunching the game, after which the profile downloads and sign-in is successful.

If you try these steps and are still encountering persistent failures/errors/timeouts in downloading or signing into your profile for Xbox 360 games running in back compat mode, please shoot me a DM.


r/XboxSupport • • 19h ago

Xbox One Xbox won't let me sign in, I have tried everything

0 Upvotes

So a few days ago my Xbox one wouldn't let me sign in, I would get a "please try again" pop up with the error code 0x8027025a. I goggled the code and followed all the steps on the Xbox support page. I checked the support page, everything looked fine, I tried waiting a few seconds and trying again, and I tried restarting my console. I even tried hard resetting by holding the power button until it turned off, I even tried that again in addition to unplugging it.

I thought about doing a factory reset but it won't even let me open the settings. It just gives the same error code. I have no idea what else to do


r/XboxSupport • • 21h ago

Xbox App Cant send messages in the iPhone Xbox app at all but can perfectly fine on the console. Why?

Thumbnail
gallery
3 Upvotes

Billion dollar TECH company btw guys. Still cant figure out how to program an app.


r/XboxSupport • • 22h ago

Xbox One Xbox One not turning on but beeping: quick fix.

3 Upvotes

Leaving this here for anyone who may need it: unplug any USB devices and try again; this did the trick for me.
It’s an old-ass console, but it's still going strong for a lot of people.


r/XboxSupport • • 23h ago

Account/Billing Why did I get a refund on my subscription even though I never asked for one?

2 Upvotes

So in context I paid for game pass like 5 months ago, but the problem is that I got a refund even though I never requested one, I was still able to use game pass, and now the credits I used for it are in my account. I'm just asking why and if it's okay if I use them or wait to see if they take them away.


r/XboxSupport • • 33m ago

Xbox Series X Graphic issue!!!!! any advice on what the problem could be as it happens on arc raiders as well as fortnite. i’m not sure if it’s something internal because ive tried different hdmis, reinstalled it, cleared the cache and still have no clue what could be the problem.

Thumbnail
gallery
• Upvotes

any advice on what the problem could be as it happens on arc raiders as well as fortnite. i’m not sure if it’s something internal because ive tried different hdmis, reinstalled it, cleared the cache and still have no clue what could be the problem.


r/XboxSupport • • 1h ago

Xbox Series S lorsque j'essaie d'acheter sur ma Xbox cette image apparaît. qu'es que je dois faire pour régler le problème ?

Post image
• Upvotes

r/XboxSupport • • 4h ago

Account/Billing My account has locked me out and blocked me from recovering it and whenever i try to use the “prove you are a human” thing for logging in it wont let me in what do i do to fix this?

Thumbnail
gallery
2 Upvotes