r/PS5HelpSupport • • 13m ago

PS5 stuck in Safe Mode after etaHEN crash on firmware 13.42 — need help preserving firmware

• Upvotes

Hi everyone, I really need help with my PS5. I'm worried that I might lose firmware 13.42 and my ability to use etaHEN.

My PS5 was running firmware 13.42. I used the Relapse exploit and activated etaHEN. I was still on the PS5 home menu when the console suddenly crashed.

After the crash, apps started freezing or getting stuck on their loading screens. Eventually, the PS5 began booting directly into Safe Mode every time.

The error code displayed in the top-right corner is SU-101596-2.

The biggest problem is that only Option 8 is selectable:

“Reset PS5 (Reinstall System Software).”

All the other Safe Mode options are black and cannot be selected. I already unplugged the power cable and tried restarting the console, but it always returns to Safe Mode.

My main goal is to keep firmware 13.42 and avoid updating, because I want to preserve my current firmware for etaHEN.

I only have a smartphone, no PC, and I have not reinstalled the system software.

My questions:

  1. Has anyone experienced this after etaHEN crashed on firmware 13.42?

  2. Is there a way to recover the PS5 without updating the firmware?

  3. Can I restore the console while keeping firmware 13.42?

  4. Could the crash have corrupted system data, or might something else be wrong?

I would really appreciate any advice. Please let me know if you need more information.

Thank you!


r/PS5HelpSupport • • 2h ago

PS5 startup problem

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1 Upvotes

Lately, when I launch FC 27 with the console just turned on, my PS5 shuts down by itself. To turn it on, I have to do it directly from the console, which gives signs of life by beeping, but the blue light doesn't turn on. After trying a couple of times, my console turns on, displaying the following message, which usually appears when the console is running and the power goes out (note that this only happens once, usually as soon as I turn the console on). Once it reaches 100%, the console returns to normal operation. What do you think is the cause? (I'm attaching an image, I think it's understandable even if it's in Italian)


r/PS5HelpSupport • • 3h ago

Best PS5 repair shops in Siliguri. Need reommendations based on actual experience.

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1 Upvotes

r/PS5HelpSupport • • 5h ago

New error message

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1 Upvotes

r/PS5HelpSupport • • 5h ago

Does anyone know how I can recover my PlayStation account that I have email access too

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2 Upvotes

r/PS5HelpSupport • • 5h ago

What happened I came back from school to this someone please help

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0 Upvotes

r/PS5HelpSupport • • 7h ago

Noisy fan

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2 Upvotes

I was an Xbox owner and I wanna know if this noise level is normal for a PS5 slim
I moved to the countryside recently and because it’s more silent I hear it more and it kinda freaks me out because Xbox was very silent
There’s no overhear, the games are working fine, but I’m a little paranoid over this
It happens in every game
It does not happen in the menu without a game being open


r/PS5HelpSupport • • 7h ago

Help registering

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1 Upvotes

r/PS5HelpSupport • • 8h ago

Waiting JB on a 14.0 offline console, PS Plus renews on the 19th: will my PS Plus games still launch ?

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1 Upvotes

r/PS5HelpSupport • • 8h ago

Ps portal

1 Upvotes

Hey all I posted last night in regards to wanting to cloud stream however I’ve now realised I’m in a country that doesn’t have it yet is there a way around this to be able to have my partner game on the main ps5 and me on the portal? Any input would be greatly appreciated


r/PS5HelpSupport • • 8h ago

Pulse elite

0 Upvotes

My set which i ordered about 6 months ago, fell off my table and now the left part of the headset sounds like shaking a tin can when the bass is too heavy. It possibly is also not as loud as the right one. Is there anything I can do? Anyone i can send it to? I doubt the warranty will cover it but I'll try. If not, any alternatives?


r/PS5HelpSupport • • 9h ago

PS5 optical drive connector

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1 Upvotes

r/PS5HelpSupport • • 10h ago

PS5 30th Anniversary – Disc drive won't register (CE-119900-0), tried 2 brand-new official drives

1 Upvotes

Hey everyone, hoping someone has run into this.

Setup:

PS5 30th Anniversary Edition (Slim Digital)

Official Sony disc drive, bought new in July

Console is online, wired/Wi-Fi works fine, system software up to date

What happened:

The first drive worked at first. After a few months of barely playing, every disc started showing "Unreadable Disc" (two brand-new PS5 games and a DVD).

Rebuilt the database in Safe Mode, no change.

Bought a second brand-new official drive. Same "Unreadable Disc."

Now I'm getting this error: CE-119900-0 – "Can't use your disc drive. Something went wrong on the server when registering your disc drive to your PS5."

So it looks like the drives might be fine and the online registration/pairing is what's failing.

Already tried:

Try Again on the error screen

Full restart

Sony support wants me to ship the whole console, which I'd really rather avoid with a limited edition, especially if this is a server-side registration issue.

Has anyone seen CE-119900-0 before? Did it fix itself, did Sony fix it remotely, or did you have to send the console in?

Thanks!


r/PS5HelpSupport • • 10h ago

⚠️⚠️ Aiuto con connettore PlayStation link per pulse élite ⚠️⚠️ A VOI È MAI SUCCESSO?

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1 Upvotes

r/PS5HelpSupport • • 10h ago

Is it time for me to get a new ps5?

4 Upvotes

So ever since around June I had this problem where MH wilds would crash consistently in under 2 hours, I tried everything I could and nothing worked and I just assumed maybe my ps5 was dying so I started saving up for a new one in time for phantom blade zero. Ever since June my PlayStation has gotten worse and worse, it will freeze when I select my account and it’s transitioning into the main menu, it’ll freeze when starting a party or using the game base at all, it crashes even on games like re9 that are smaller than mh wilds, it will lag on games like overwatch when I’ve never had a problem before like a week ago and everyone else’s devices are fine on overwatch, it overheated on security breach the other day although I clean my ps5 regularly and there was barely any dust, and even my controller will drift but when I restart my ps5 the drifting stops showing me it’s not the controller that’s busted. Do you guys also think it’s time to get a new PlayStation?


r/PS5HelpSupport • • 12h ago

Sign In trouble

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2 Upvotes

Hello, is there any solution for it.

I can't sign in, and I'm typing the email and password correctly.


r/PS5HelpSupport • • 12h ago

I just bought the PS5 and EA Play but games wont recognize it!

1 Upvotes

Every game i get into, wont have online and it doesnt recognize my subscription nor let me log in with an account... How tf does this work this bad? its obnoxious really. i cant find the fix anywhere either. Please help.


r/PS5HelpSupport • • 13h ago

God of War Ragnarök saves should work across both physical and digital formats…Isn’t it?

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1 Upvotes

r/PS5HelpSupport • • 13h ago

Annoying AF WS error on PS5

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1 Upvotes

Can anyone give insight on this one please? Keeps happening repeatedly happening to multiple people!


r/PS5HelpSupport • • 13h ago

My ps5 slim fan noise is normal?

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2 Upvotes

Ps5 slim fan noise is normal or anormal


r/PS5HelpSupport • • 13h ago

Not letting me play online with ps plus and good wifi

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2 Upvotes

I did everything stated toward the end of the video and more, im just really confused cause as I said this has never happened before and I dont know what to do


r/PS5HelpSupport • • 13h ago

Won’t start up

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0 Upvotes

r/PS5HelpSupport • • 13h ago

ps5 console problems

0 Upvotes

I’ve been having an issue with my ps5 lately. i took the plates off and used a vacuum to suck up dust. i don’t believe it’s over heating because i can play for hours at a time and it will be fine but i just turned it on today and i clicked on a game and it froze completely and then shut off. i turned it back on and was watching update screen because it was updating games and it froze and shut off again. turned it back on and now its fine but im a little nervous because ps5 pros are expensive asf and hard to find. worried it won’t be able to run gta6. any help would be very much appreciated! thankyou!


r/PS5HelpSupport • • 13h ago

Is there any solution

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1 Upvotes

I’ve had my first headset for a few years now but a few days ago it wouldn’t connect to my ps5 but would connect with other devices so I bought another one that didn’t connect also and got sent another one that also doesn’t connect I’ve tried every port that would fit and still nothing does anyone know what would be the cause of this ?


r/PS5HelpSupport • • 14h ago

PS5 Controller Vibration Sounds crazy since Update

1 Upvotes

I did a software update on my PS5 and since then my controller vibration sounds really weird. Kinda like when u lose on a Pac-man arcade machine or an alien like noise. I have the vibration set on weak all the time and tried out the Strong and medium settings and it didn’t change whatsoever. Didn’t get stronger or weaker or anything, just kept making those Pac man noises whenever it vibrates.

I tried plugging in another controller to see whether it was a controller issue and it still does it on a completely different controller too. Does anyone have any ideas on what this could be?