r/PS5HelpSupport • u/CaregiverLong6177 • 13m ago
PS5 stuck in Safe Mode after etaHEN crash on firmware 13.42 — need help preserving firmware
Hi everyone, I really need help with my PS5. I'm worried that I might lose firmware 13.42 and my ability to use etaHEN.
My PS5 was running firmware 13.42. I used the Relapse exploit and activated etaHEN. I was still on the PS5 home menu when the console suddenly crashed.
After the crash, apps started freezing or getting stuck on their loading screens. Eventually, the PS5 began booting directly into Safe Mode every time.
The error code displayed in the top-right corner is SU-101596-2.
The biggest problem is that only Option 8 is selectable:
“Reset PS5 (Reinstall System Software).”
All the other Safe Mode options are black and cannot be selected. I already unplugged the power cable and tried restarting the console, but it always returns to Safe Mode.
My main goal is to keep firmware 13.42 and avoid updating, because I want to preserve my current firmware for etaHEN.
I only have a smartphone, no PC, and I have not reinstalled the system software.
My questions:
Has anyone experienced this after etaHEN crashed on firmware 13.42?
Is there a way to recover the PS5 without updating the firmware?
Can I restore the console while keeping firmware 13.42?
Could the crash have corrupted system data, or might something else be wrong?
I would really appreciate any advice. Please let me know if you need more information.
Thank you!