r/PS5HelpSupport • • Nov 16 '20

user guide SocketMix: All guides, diys and important links

3 Upvotes

UPDATED CONSTANTLY KEEP CHECKING BACK. DM me to add more when more appear. Thank you

Guides

Playstation 5 help and support is the place to be 👍 (1st post)

SocketMix: Guide to TVs & Monitors

SocketMix: guide to HDMI versions and differences

SocketMix: Ultimate FAQ Guide 2020 MK I ["updating"™]

Refer to Sony's Ultimate guide PS5: The Ultimate FAQ November 9th 2020

Here's how to fix DualSense controllers not charging and external hard drives crashing on the PS5 Youtube link How to fix PS5 controllers not charging and external hard drive crashing on PS5! by u/KAZOOPOWER

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DIY(FacePlates/Skins etc)

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Important Links (error codes etc)

Playstation 5 error codes meaning and fixes

Playstation 5 error codes meaning and fixes May 2021 LATEST 1 as Original has been auto archived

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Hardware (hdmi adapters/splitters etc) & Accessories

Playstation 5 Accessories & Hardware Guides

ASTRO HDMI Audio Adapter for PlayStation 5 (ASTRO A50)

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Software (Video, music file formats, PS5 youtube app etc)

PlayStation 5 Multimedia formats that can be played via usb + some

updated: 16/Nov/2020

updated: 17/Nov/2020 - added Astro hdmi audio adapter for Playstation 5 (ASTRO A50)

updated: 17/Nov/2020 - added link to SocketMix: Ultimate FAQ Guide 2020 MK I

updated: 22/Nov/2020 added software section + PS5 video/music playable formats

updated 26/Jan/2021 added how to fix DualSense controllers not charging and external hard drives crashing on the PS5 by u/KAZOOPOWER


r/PS5HelpSupport • • Nov 16 '20

Playstation 5 help and support is the place to be 👍

10 Upvotes

Have a question, technical issue, need some help or just want to provide your own guide or DIY with the Sony Playstation 5 community?

This is the place to be.

Pics and vids; internal and external links; to the above are allowed~

Hardware? Operating system? Storage💾?, A setting? Bug🐜, diy🛠️ all can be found here

Check out my ultimate guide thread link[coming soon™]

Refer to Sony's Ultimate guide PS5: The Ultimate FAQ November 9th 2020


r/PS5HelpSupport • • 4h ago

WTFF happened

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16 Upvotes

I was gaming like I normally do and suddenly my game screen froze and now there is little colorful dots. Any ideas what this is and can I fix it? It gave error that shut down wasn't done correctly when I restarted it.. it starts like normal now but those dots are there.. :(

I opened it and it's not that dusty but I cleaned it anyway, it's little bit warm from the bottom. This console is the og ps5 and I got it in 2021, my heart hurts.


r/PS5HelpSupport • • 36m ago

Sign In trouble

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• Upvotes

Hello, is there any solution for it.

I can't sign in, and I'm typing the email and password correctly.


r/PS5HelpSupport • • 1h ago

My ps5 slim fan noise is normal?

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• Upvotes

Ps5 slim fan noise is normal or anormal


r/PS5HelpSupport • • 1h ago

Not letting me play online with ps plus and good wifi

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• Upvotes

I did everything stated toward the end of the video and more, im just really confused cause as I said this has never happened before and I dont know what to do


r/PS5HelpSupport • • 6h ago

I literally can't do 2 step verification

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4 Upvotes

I logged out of my account and now these goobers don't let me sign in without 2 step verifictaion. That's fine, I got 2 numbers registered and if one has issues, the other can work, right? RIGHT?!

Well guess what, a bunch of people in my country ain't getting codes on their phone, I live in Pakistan.

This has been the case for a long while now, about half a year. Last year I had the same issues and I got my problem solved by PlayStation support dude. I was so happy. But now I can't do ts no more. It's so stupid bruh

Am I the only one facing this problem rn


r/PS5HelpSupport • • 2h ago

PS5 Controller Vibration Sounds crazy since Update

2 Upvotes

I did a software update on my PS5 and since then my controller vibration sounds really weird. Kinda like when u lose on a Pac-man arcade machine or an alien like noise. I have the vibration set on weak all the time and tried out the Strong and medium settings and it didn’t change whatsoever. Didn’t get stronger or weaker or anything, just kept making those Pac man noises whenever it vibrates.

I tried plugging in another controller to see whether it was a controller issue and it still does it on a completely different controller too. Does anyone have any ideas on what this could be?


r/PS5HelpSupport • • 17h ago

Account permanently suspended for almost a month now

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31 Upvotes

My accounts been banned for almost a month now, I’ve been trying to reach supports and get different answers or completely shut down. I’ve escalated to BBB and it is on day 15 with no response. I am told one day that it’s due to a temporary security measure because I am traveling overseas with my console so like it made sense. Was told 24-48 hours, the team would unlock my account after escalation. Silence during that time, I reach out and verdict is permanently suspended and its final. I keep trying supports and going through, someone tells me that it was a code of conduct violation lol. I don’t text or talk to people whatsoever, I have it disabled even because of FC. Went back and forth a couple times, got someone who seemed genuine, they said 3-5 days, it’s been escalated, it’s day 3 and I have not heard anything. Mind you during this whole process, not a single email from PlayStation from the beginning to end, from support emails to the ban reasoning. If this last escalation doesn’t go through idek what to do, I’ve had the account for almost 10 years, just purchased DLC’s before I left and can’t even play while visiting family.


r/PS5HelpSupport • • 49m ago

I just bought the PS5 and EA Play but games wont recognize it!

• Upvotes

Every game i get into, wont have online and it doesnt recognize my subscription nor let me log in with an account... How tf does this work this bad? its obnoxious really. i cant find the fix anywhere either. Please help.


r/PS5HelpSupport • • 1h ago

God of War Ragnarök saves should work across both physical and digital formats…Isn’t it?

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• Upvotes

r/PS5HelpSupport • • 1h ago

Annoying AF WS error on PS5

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• Upvotes

Can anyone give insight on this one please? Keeps happening repeatedly happening to multiple people!


r/PS5HelpSupport • • 2h ago

ps5 console problems

0 Upvotes

I’ve been having an issue with my ps5 lately. i took the plates off and used a vacuum to suck up dust. i don’t believe it’s over heating because i can play for hours at a time and it will be fine but i just turned it on today and i clicked on a game and it froze completely and then shut off. i turned it back on and was watching update screen because it was updating games and it froze and shut off again. turned it back on and now its fine but im a little nervous because ps5 pros are expensive asf and hard to find. worried it won’t be able to run gta6. any help would be very much appreciated! thankyou!


r/PS5HelpSupport • • 2h ago

Is there any solution

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1 Upvotes

I’ve had my first headset for a few years now but a few days ago it wouldn’t connect to my ps5 but would connect with other devices so I bought another one that didn’t connect also and got sent another one that also doesn’t connect I’ve tried every port that would fit and still nothing does anyone know what would be the cause of this ?


r/PS5HelpSupport • • 3h ago

TUF Gaming VG27AQ5A I need to know if it has VRR and ALLM for ps5?

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1 Upvotes

r/PS5HelpSupport • • 3h ago

Whole system lags when playing Once Human?

1 Upvotes

As title states, any time I'm playing Once Human, my whole system lags. It took me 10 minutes to get Spotify running, and when I try to type in in-game-chat it takes 30 seconds for the virtual keyboard to pop up, then when I type nothing actually shows up in the keyboard? Also trying to close the game takes 2-3 minutes. Any other game is perfectly fine, it's JUST Once Human. PS5 Slim. Anybody else have this issue?


r/PS5HelpSupport • • 3h ago

Ik heb een oud playstation account op een oudxemail adressen alleen als ik mijn wachtwoord wil wijzigen dan krijg ik get in het italiaans het heeft niks met de regio zone te maken hoe kan ik het aanpassen

1 Upvotes

r/PS5HelpSupport • • 1d ago

Graphical artifacts, is my ps5 dying?

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80 Upvotes

RIP gpu?


r/PS5HelpSupport • • 3h ago

Can’t open Fortnite on PS5 Slim

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1 Upvotes

r/PS5HelpSupport • • 7h ago

New ps portal

2 Upvotes

Hey all my partner and I are big into gaming but often have to fight over who has it for the night as I don’t like her games and she doesn’t like mine hence I bought a ps portal now I set it up tonight and it said I would be able to play the portal on my account and she can use the ps5 however when I’m on the portal all it seems to do is mirror would anyone abit more tech savvy then myself be able to help with this?


r/PS5HelpSupport • • 4h ago

Connecting speakers to PS5

1 Upvotes

Hey,

So my monitor has no speakers or a 3.5mm jack port for sound output, and my existing speakers transmit audio through a 3.5mm jack cable.

I've been using them by connecting them to DualSense, but that way it routes audio that's supposed to play on DualSense to the connected speakers as well, since it detects them as headphones.

I'm looking forward to buy an USB sound card adapter to connect the speakers directly to PS5 but I was wondering if it'd still detect them as headphones and route DualSense audio to the speakers. Any experiences with that?


r/PS5HelpSupport • • 4h ago

Sound turning off randomly

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1 Upvotes

I was playing when suddenly i lost all sound, i tried fixing it but nothing worked, any suggestions?


r/PS5HelpSupport • • 1h ago

Won’t start up

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• Upvotes

r/PS5HelpSupport • • 6h ago

Please help! Fortnite PS5 controller binds not setting

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1 Upvotes

r/PS5HelpSupport • • 7h ago

*How to reach Playstation support*

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0 Upvotes