r/PS5HelpSupport • • 11h ago

WTFF happened

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47 Upvotes

I was gaming like I normally do and suddenly my game screen froze and now there is little colorful dots. Any ideas what this is and can I fix it? It gave error that shut down wasn't done correctly when I restarted it.. it starts like normal now but those dots are there.. :(

I opened it and it's not that dusty but I cleaned it anyway, it's little bit warm from the bottom. This console is the og ps5 and I got it in 2021, my heart hurts.


r/PS5HelpSupport • • 6h ago

Is it time for me to get a new ps5?

3 Upvotes

So ever since around June I had this problem where MH wilds would crash consistently in under 2 hours, I tried everything I could and nothing worked and I just assumed maybe my ps5 was dying so I started saving up for a new one in time for phantom blade zero. Ever since June my PlayStation has gotten worse and worse, it will freeze when I select my account and it’s transitioning into the main menu, it’ll freeze when starting a party or using the game base at all, it crashes even on games like re9 that are smaller than mh wilds, it will lag on games like overwatch when I’ve never had a problem before like a week ago and everyone else’s devices are fine on overwatch, it overheated on security breach the other day although I clean my ps5 regularly and there was barely any dust, and even my controller will drift but when I restart my ps5 the drifting stops showing me it’s not the controller that’s busted. Do you guys also think it’s time to get a new PlayStation?


r/PS5HelpSupport • • 1h ago

New error message

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• Upvotes

r/PS5HelpSupport • • 1h ago

Does anyone know how I can recover my PlayStation account that I have email access too

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• Upvotes

r/PS5HelpSupport • • 3h ago

Noisy fan

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1 Upvotes

I was an Xbox owner and I wanna know if this noise level is normal for a PS5 slim
I moved to the countryside recently and because it’s more silent I hear it more and it kinda freaks me out because Xbox was very silent
There’s no overhear, the games are working fine, but I’m a little paranoid over this
It happens in every game
It does not happen in the menu without a game being open


r/PS5HelpSupport • • 3h ago

Help registering

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1 Upvotes

r/PS5HelpSupport • • 8h ago

Sign In trouble

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2 Upvotes

Hello, is there any solution for it.

I can't sign in, and I'm typing the email and password correctly.


r/PS5HelpSupport • • 4h ago

Waiting JB on a 14.0 offline console, PS Plus renews on the 19th: will my PS Plus games still launch ?

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1 Upvotes

r/PS5HelpSupport • • 1d ago

Account permanently suspended for almost a month now

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48 Upvotes

My accounts been banned for almost a month now, I’ve been trying to reach supports and get different answers or completely shut down. I’ve escalated to BBB and it is on day 15 with no response. I am told one day that it’s due to a temporary security measure because I am traveling overseas with my console so like it made sense. Was told 24-48 hours, the team would unlock my account after escalation. Silence during that time, I reach out and verdict is permanently suspended and its final. I keep trying supports and going through, someone tells me that it was a code of conduct violation lol. I don’t text or talk to people whatsoever, I have it disabled even because of FC. Went back and forth a couple times, got someone who seemed genuine, they said 3-5 days, it’s been escalated, it’s day 3 and I have not heard anything. Mind you during this whole process, not a single email from PlayStation from the beginning to end, from support emails to the ban reasoning. If this last escalation doesn’t go through idek what to do, I’ve had the account for almost 10 years, just purchased DLC’s before I left and can’t even play while visiting family.


r/PS5HelpSupport • • 4h ago

Ps portal

1 Upvotes

Hey all I posted last night in regards to wanting to cloud stream however I’ve now realised I’m in a country that doesn’t have it yet is there a way around this to be able to have my partner game on the main ps5 and me on the portal? Any input would be greatly appreciated


r/PS5HelpSupport • • 4h ago

Pulse elite

0 Upvotes

My set which i ordered about 6 months ago, fell off my table and now the left part of the headset sounds like shaking a tin can when the bass is too heavy. It possibly is also not as loud as the right one. Is there anything I can do? Anyone i can send it to? I doubt the warranty will cover it but I'll try. If not, any alternatives?


r/PS5HelpSupport • • 5h ago

PS5 optical drive connector

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1 Upvotes

r/PS5HelpSupport • • 9h ago

My ps5 slim fan noise is normal?

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2 Upvotes

Ps5 slim fan noise is normal or anormal


r/PS5HelpSupport • • 13h ago

I literally can't do 2 step verification

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5 Upvotes

I logged out of my account and now these goobers don't let me sign in without 2 step verifictaion. That's fine, I got 2 numbers registered and if one has issues, the other can work, right? RIGHT?!

Well guess what, a bunch of people in my country ain't getting codes on their phone, I live in Pakistan.

This has been the case for a long while now, about half a year. Last year I had the same issues and I got my problem solved by PlayStation support dude. I was so happy. But now I can't do ts no more. It's so stupid bruh

Am I the only one facing this problem rn


r/PS5HelpSupport • • 6h ago

PS5 30th Anniversary – Disc drive won't register (CE-119900-0), tried 2 brand-new official drives

1 Upvotes

Hey everyone, hoping someone has run into this.

Setup:

PS5 30th Anniversary Edition (Slim Digital)

Official Sony disc drive, bought new in July

Console is online, wired/Wi-Fi works fine, system software up to date

What happened:

The first drive worked at first. After a few months of barely playing, every disc started showing "Unreadable Disc" (two brand-new PS5 games and a DVD).

Rebuilt the database in Safe Mode, no change.

Bought a second brand-new official drive. Same "Unreadable Disc."

Now I'm getting this error: CE-119900-0 – "Can't use your disc drive. Something went wrong on the server when registering your disc drive to your PS5."

So it looks like the drives might be fine and the online registration/pairing is what's failing.

Already tried:

Try Again on the error screen

Full restart

Sony support wants me to ship the whole console, which I'd really rather avoid with a limited edition, especially if this is a server-side registration issue.

Has anyone seen CE-119900-0 before? Did it fix itself, did Sony fix it remotely, or did you have to send the console in?

Thanks!


r/PS5HelpSupport • • 6h ago

⚠️⚠️ Aiuto con connettore PlayStation link per pulse élite ⚠️⚠️ A VOI È MAI SUCCESSO?

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1 Upvotes

r/PS5HelpSupport • • 8h ago

I just bought the PS5 and EA Play but games wont recognize it!

1 Upvotes

Every game i get into, wont have online and it doesnt recognize my subscription nor let me log in with an account... How tf does this work this bad? its obnoxious really. i cant find the fix anywhere either. Please help.


r/PS5HelpSupport • • 8h ago

God of War Ragnarök saves should work across both physical and digital formats…Isn’t it?

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1 Upvotes

r/PS5HelpSupport • • 9h ago

Annoying AF WS error on PS5

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1 Upvotes

Can anyone give insight on this one please? Keeps happening repeatedly happening to multiple people!


r/PS5HelpSupport • • 9h ago

Not letting me play online with ps plus and good wifi

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0 Upvotes

I did everything stated toward the end of the video and more, im just really confused cause as I said this has never happened before and I dont know what to do


r/PS5HelpSupport • • 9h ago

Is there any solution

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1 Upvotes

I’ve had my first headset for a few years now but a few days ago it wouldn’t connect to my ps5 but would connect with other devices so I bought another one that didn’t connect also and got sent another one that also doesn’t connect I’ve tried every port that would fit and still nothing does anyone know what would be the cause of this ?


r/PS5HelpSupport • • 9h ago

PS5 Controller Vibration Sounds crazy since Update

1 Upvotes

I did a software update on my PS5 and since then my controller vibration sounds really weird. Kinda like when u lose on a Pac-man arcade machine or an alien like noise. I have the vibration set on weak all the time and tried out the Strong and medium settings and it didn’t change whatsoever. Didn’t get stronger or weaker or anything, just kept making those Pac man noises whenever it vibrates.

I tried plugging in another controller to see whether it was a controller issue and it still does it on a completely different controller too. Does anyone have any ideas on what this could be?


r/PS5HelpSupport • • 1h ago

What happened I came back from school to this someone please help

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• Upvotes

r/PS5HelpSupport • • 1d ago

Graphical artifacts, is my ps5 dying?

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88 Upvotes

RIP gpu?


r/PS5HelpSupport • • 10h ago

TUF Gaming VG27AQ5A I need to know if it has VRR and ALLM for ps5?

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1 Upvotes