r/techsupport • • 6h ago

Open | Malware Laptop was acting weird and I'm wondering if it has a virus

1 Upvotes

I was using my laptop like normal and everything was running fine. I had some time to kill and decided that I should play some Tetris on a browser I've had bookmarked forever. When I was done doing my round I closed the tab and then closed the laptop, not turning it off. An hour or so later I come back and I notice that it wasn't turning on. I touched the keyboard and it felt warm like it was just running even though I didn't use it for quite some time. I spammed the space button and then pressed the power button and nothing happened. I would keep pressing the power button and it wouldn't turn on. Decided to hold the power button for 15 seconds and it finally turned on. When it came on everything seemed normal. I opened task manager and it was the normal top applications using resources but I noticed that powershell was also using some CPU. I don't remember ever seeing that there before. I also noticed that my batteries smart charging (keeping the battery at 80% when charging) was turned off.

In the past I've had some viruses run through powershell before which is making me a bit nervous. Idk if I should nuke my computer or just consider this as a problem with my battery.

I did a brief and full scan on Windows defender and it said there was no harmful threat.

What do y'all think?


r/techsupport • • 6h ago

Open | Hardware Weird Issue - 1 Room/1 VLAN

0 Upvotes

Hello all,

I have a weird issue and I cannot figure it out. I have a location that have 3 VLAN but only one room/1 VLAN is having trouble. It goes offline every 20 minutes. No looping device. As soon as I unplug the unmanaged switch and plug it back in, it goes online. If I don't touch it, it stays offline for about 10 minutes. It started happening after Spectrum had an outage (2 days ago) but it is only in this room. I replace the switch, outlet with a battery backup, new cable run, I disabled the wifi in the room but I still have this issue. The same VLAN outside the room is running fine. Does anybody have any idea?


r/techsupport • • 10h ago

Open | Phone How much longer would it be safe to use Android 15?

2 Upvotes

I hate having to completely change my phone every few years. How much longer will it be safe to use Android 15 before you need to upgrade?


r/techsupport • • 11h ago

Open | Software Blue line at the bottom of the screen after updating Windows – Acer Predator Triton Neo 16

2 Upvotes

Hi everyone,

I recently bought a new Acer Predator Triton Neo 16, and after updating Windows (Windows 11 Pro) I noticed a blue line along the very bottom of the screen that won’t go away.

I’ve tried restarting the laptop, but the line is still there. It appeared after the Windows update, so I’m not sure whether it’s a software issue, a graphics driver problem, or something related to the display itself.

Has anyone experienced something similar with this laptop or after a Windows update? Does anyone know how I can fix it?

Since the laptop is brand new, I’m concerned that it might be a hardware issue.

Any help or suggestions would be greatly appreciated.

Thanks in advance!


r/techsupport • • 7h ago

Open | Windows windows 11 constantly crashing with different BSOD errors across multiple months

1 Upvotes

i've been having multiple crashes with my computer for as long as i can remember, maybe at this point its been more than 6 months with crashes almost every single day at random times, usually when i'm afk. tabs on firefox also constantly crash along with programs like spotify, minecraft, and other games i have installed. sometimes opening windows explorer crashes everything (including the desktop itself) and hangs. sometimes after my computer crashes multiple times in a row, im signed out of Steam and Spotify. i'm at my witts end, i've been googling on and off for months. i think it may be a memory issue but i'd like to be sure.

ran scf /scannow and resulted in a crash about 50% of the way. memtest86 passed one of my sticks, havent had time to test the other stick. i'm assuming that my pc could run fine on one stick if the other is faulty, though?

windows memory test tool also caused a crash as soon as i tried to start it.

as far as i know, everything is up to date as far as drivers go. i have a lot of things saved to my computer so i cant do a reinstall because i dont have a hard drive to use to keep that stuff safe while i do a factory reset.

if anything else needs to be added please let me know and ill provide information as soon as possible. thank you for your time :)

WINDOWS VERSION 25H2

Processor : Intel(R) Core(TM) i9-14900KS (3.20 GHz)

Ram : kingston 32768mb 4800Mhz x2 ( X.M.P off )

Graphics card : NVIDIA GeForce RTX 4090 (24 GB)

Storage : 4TB WD SN850X M.2 NVMe SSD x2

PSU : 1300 Watt - High Power 80 PLUS Gold PSU

DMP DUMP : https://www.mediafire.com/folder/aa1pxyf49yktl/dmp+files


r/techsupport • • 7h ago

Open | Software Weird rendering and object loading when playing games.

1 Upvotes

I have issues with loading of objects such as grass, rocks or anything really...
It happens in all games, but its most visible in Valheim and Planet Crafter.
I have seen it in Warframe and FFxiv too.
But i did notice some FPS issues and lag such as stuttering.
The issue happens on both systems.
My CPU and GPU are not at 100%
CPU goes at most to 40% and GPU at most at 80%.
Changing settings to LOW does nothing, its identical.

I have the following specs.

CPU: AMD Ryzen 7 5800X3D (16) @ 4.55 GHz
GPU: AMD Radeon RX 6800
Motherboard: Asus Strix B550-f gaming
32GB RAM.
2 M2SSDs:
One with CachyOS (using ReFind )
One with Windows11.

The issue happens on both systems.
There is a video showing the issue.

I have done the following:

Changed RAM XMP profile to #1 as it wouldnt boot on #2
Enabled Above4G Encoding and Re-Size Bar.
CSM disabled
Updated BIOS.
Wiped BIOS and Updated AGAIN.
Changed cables for all monitors.
Reinstalled all games

I am really at an loss and i am not sure how to fix it. help.


r/techsupport • • 13h ago

Open | Hardware Random stutters and overall sluggish performance

3 Upvotes

My specs are:

  • Motherboard: ASRock B550M
  • CPU: Ryzen 7 5800X3D
  • GPU: 9070 XT Taichi (driver 26.9.2)
  • Memory: 48GB DDR4 @ 3200MHz
  • Disk: 2TB 980 Pro

I’ve had everything except my motherboard and GPU for a few years now. The constant issue I’m facing is stuttering while gaming. Games like Marvel Rivals, CS2, and War Dogs are the main ones, along with a few others. I play Marvel Rivals on the lowest settings with FSR 4 enabled (I know the game isn’t well optimized), while the other two are maxed out graphically.

My biggest issue is a random stutter that appears in almost every multiplayer game. Single-player games like Kingdom Hearts, Stellar Blade, and Wukong run perfectly without any issues, but as soon as I switch to a multiplayer game, my system stutters its not a constant issue that makes it unplayable but it will happen every few min and in competitive games it blows.

I’ve wiped Windows and reinstalled the OS twice. I also switched to Linux Mint for a while because I heard AMD cards perform better there, but I’m still experiencing the same issue. I’ve also swapped out my ram and tried different allocations (8GB, 16GB, and 32GB setups) thinking because I'm using all 4 slots it could be a slight issue but still the same problem no matter what i change.

The issue didn’t seem to start until I got my 9070 XT. I was previously using a 3070. I bought the 9070 XT brand new from microcenter a few months back, but the stuttering only started recently, about a month ago.

Does anyone have any tips or knowledge on why this could be happening? Thanks in advance.


r/techsupport • • 7h ago

Open | Software Google Chrome, Yahoo keeps becoming the default search engine even after removing it.

1 Upvotes

Sometimes when I open up Google Chrome Yahoo will be the default search engine. At first I just changed it back to Google in the settings, but eventually I open it and it's back to Yahoo. So I deleted Yahoo altogether from search engines, but just now I opened Chrome and it's back as the default search engine.

The laptop I'm using is a Yoga 7 running windows 11


r/techsupport • • 7h ago

Open | Networking Certain devices connect to Wi-Fi but can't access the internet

1 Upvotes

Today I randomly started experiencing Wi-Fi issues with certain devices where they can access the Wi-Fi channel but can't access the internet.

I have a Virgin Media Hub 4 that's in 'modem' mode and a TP Link Archer AX72 that's in 'router' mode (connected via ethernet cable from TP Link WAN port to VM Hub LAN port 1).

Everything has been working fine for years, but around midday today all of the corporate devices in our house randomly stopped working (mainly Dell/HP laptops). They connect to the Wi-Fi but have 'no internet'.

I factory reset both routers, and when the VM Hub is set to router mode, all of the devices can connect to the internet and work fine. But whenever I set the VM Hub to modem mode and the TP Link router to router mode, the corporate laptops connect to Wi-Fi but can't seem to access the internet. All other non-corporate devices in our house work fine, it's just the laptops that seem to fail. I believe they're 2018-2022 models.

So far I've:

  • Power cycled and factory reset both routers
  • 'Forgot' the networks on the devices, reconnected, restarted etc
  • When 'diagnosing' on Windows, it mentioned something about the 'DHCP server' not connecting or something along the lines. So I manually added/reserved IP addresses for the laptops within the IP Pool. It worked for 2 of the laptops momentarily, but when I restarted the devices it stopped working again.
  • Tried changing the 'security' type from (don't recall the labels exactly) WPA/WPA2-Personal to WPA3-Personal but it didn't seem to make a difference.
  • Tried both 2.4ghz and 5ghz channels but no luck
  • Reset 'network adaptor' on devices

I'm no tech wiz, so at a bit of a loss as to what to do now. Currently using my VM Hub in router mode, but the range/speeds are quite bad so would like to switch back to the TP Link router as the main ASAP.

The corporate laptops don't have access to cmd so I can't release/renew/flushdns (seen a few posts where people said this helped) or run any scripts myself.

If anyone has any ideas on what to do that'd be great. Any other info that might help for context, let me know.


r/techsupport • • 8h ago

Open | Hardware PC loud low pitched sound

1 Upvotes

My desktop computer has been emitting a loud low pitched sound pretty much since i got it. Ive done the trick with the paper towel roll to determine where the sound is coming from and it seems to be coming from the ssd or potentially GPU. It gets noticeably louder when opening up an art program (medibang) and only gets a bit worse than normal when playing graphics intensive games. Has anyone experienced something like this before and found a solution? Many thanks!


r/techsupport • • 8h ago

Open | Hardware pc loses display and fans are at max speed

1 Upvotes

i bought a prebuilt gaming pc last december and i have been having this problem ever since. my pc will lose display, and my fans will run at max speed. i can still hear whatever is running in the background, but i have to turn off my pc with the button in order to do anything. it happens mostly when i play games, but it has happened whenever i was doing school work and simply when i had curseforge open. i took it to my local pc repair place and they stress tested it and found nothing wrong… so they recommended i plugged it in to another power strip since my boyfriend and i share the same one for both computers. i did that, and i went months without my pc “crashing” and now im having the same problem again. i’m at my wits end because i dont know whats wrong with it at this point. i think they may have updated my bios when i took it to the shop but i have no idea how to do that and would prefer not to spend 60$ just so they can do that😭 is there anything i can do to figure out the problem??

edit: i also don’t know if this is related or not so i thought i’d mention - almost every game i download is corrupted. i always have to go back and repair the game files in order to play. it’s almost always steam games though.


r/techsupport • • 11h ago

Open | Software My laptop is crashing and showing a black screen with code “INACCESSIBLE_BOOT_DEVICE”

2 Upvotes

My laptop is currently having what I believe to be a software problem. It boots up no problem and goes all the way to my desktop as it should. But once I get to the desktop everything freezes.

The laptop then crashes showing a black screen saying “your device ran into an issue and needs to restart” with the stop code “INACCESSIBLE_BOOT_DEVICE (0x7B)”

When it first started crashing I was able to get in and work for a few minutes but now it freezes as soon as I sign in.

I’m assuming it has to do with a corrupt windows file or a communication error between windows and my laptop but I’m unsure.

What is the best way to solve this issue as a broke college student who can’t afford a new laptop or an expensive fix but relies heavily on laptops.

I am not a big tech guy either so please I need help!


r/techsupport • • 8h ago

Open | Software Recurring LiveKernelEvent 141 crashes on HP laptop with Intel UHD 620

1 Upvotes

I’ve been getting silent LiveKernelEvent code 141 errors on Windows 11 25H2 for the past month, sometimes with screen flickering.

My specs:

  • HP laptop, Intel Core i5-8265U
  • Intel UHD Graphics 620
  • 16GB DDR4 RAM
  • Windows 11 Pro 26200

What I tried that didn’t fix it:

  • Updating Intel graphics drivers (went from 31.0.101.2135 to 2145)
  • Checking RAM usage (consistently around 30%)
  • Assuming it was a Windows 11 bug

r/techsupport • • 14h ago

Open | Windows Need security advice for a very niche situation

2 Upvotes

I appreciate any guidance. So basically my sister is a special needs adult and lives with my mom. She loves typing things and watching YouTube. My mom also watches my sister’s kids every day. Those kids broke my sister’s old computer and they have a tendency to bully my sister and run off with things like her iPad. I got my sister a new laptop, a refurbished thinkpad that has the fingerprint scanner.

Right now my ideas for security are to set up the fingerprint scanner and have it auto log out if inactive for one minute. I might also get her a desk lock so the laptop can’t be run off with.

Does anyone have any other ideas? I’m not very tech savvy. Is there something like a program that can lock the computer if the webcam sees a face that isn’t my sister? Maybe outlandish. Or just anything I’m not thinking of that could address this? Because what will happen is they get her to put her finger on the scanner and then just take control to play whatever game they want to. My mom has little control over the kids, I mean she has control but it gets exhausting for her and she kind of gives up.

Appreciate any guidance!


r/techsupport • • 8h ago

Open | Phone my phone's battery has gone crazy

1 Upvotes

hi, so my phones battery has recently been really weird, sometimes 1 or 2% gets drained in a minute and other time's I have like 20% left and then it shuts down and when I turn it on it has 3% left, I have the Samsung Galaxy A71 but the phone works well and I never had other problem's, it was never in repair or anything, I don't leave tabs open and I don't have any really draining apps, can anyone help me with this issue or at least tell me what's causing it? is it the fact that it may be too cold/hot or something?


r/techsupport • • 8h ago

Open | Software PC DON'T RECOGNIZE NVME

1 Upvotes

I'll tell you every part of the story, starting with that i downloaded stalker gamma which is a super mod pack of 150gb in total, I played a lot of time but in certain moments it crashed my entire computer like it's turning off my monitor. I asked in the discord of "gamma" about it, someone told me maybe it was a graphic's driver thing, so I updated it and it worked fine until certain moment. I didn't care about much because I could restart my computer and it worked just fine. Until now that happened the same thing BUT now it don't recognize my nvme, neither on the bios. I also like to mencionate that I was trying to play faceit for cs2 and in the process i changed some things in the bios to make the anticheat work, also updating my bios from 2023 to now 2026 xd. I hope someone can figure it out and help me because I don't want to erase all the data.

My spec are:

Motherboard: Gigabyte B550m K

Nvme: Kingston Nv2 Snv2s/1tb


r/techsupport • • 8h ago

Open | Windows why I have to check the "are you sure you want to run this program" window when I'm as administrator but didn't have it when running the same program as another user account ?

1 Upvotes

When I use the main account (admin) on my computer, I have some game that show the "are you sure you want to run this " window appear. I've made a local account to do some tests and didn't see the small shield on the icon of the games, so I tried to run it and it work without asking anything. What's wrong with my main profile ?


r/techsupport • • 12h ago

Open | Windows My laptop has completely lost the ability to recognise bluetooth devices?

2 Upvotes

My HP Pavilion laptop (had since 2022) has recently been disconnecting from my bluetooth keyboard quite a lot. It usually works again if I wait for a while or restart the PC.

Similar to an issue I sometimes have with it disconnecting from Wi-Fi, the button for bluetooth has completely disappeared, and from looking at the 'Device Manager' page, it doesn't even seem to have a bluetooth driver anymore.

Anyone know how to fix this?


r/techsupport • • 8h ago

Open | Hardware Pc boots, displays MSI logo, then goes dark

1 Upvotes

I've looked through a lot of posts and didn't see one that was exactly the same as my problem. The PC boots, and after way longer than usual shows the MSI-MAG logo. I can enter BIOS from there but going to default settings and restarting just brings me back to the same black screen.

After a few restarts I eventually got Automatic Repair to start going, but when it was done "repairing disk errors" it went back to black.

No clue what to do now.

Pc is self-built 4-5 years ago, MSI Tomahwawk B650 Motherboard with a XFX Radeon 6750XT and (if i remember correctly) an AMD 5800X3D.


r/techsupport • • 9h ago

Open | Data Recovery Apple watch

1 Upvotes

So in a few days im going to get an apple watch with my money and basically my dad is going to set it up with his iphone and I was just wondering if my dad's contacts are going to transfer onto my watch or is any of his information going get on my watch


r/techsupport • • 9h ago

Open | Software Windows 11, version 25H2 (repair version) keeps installing.

0 Upvotes

After installing the update (version), there's a pop up in windows update that says:
"Reinstall your current version of windows to repair system files and components".

Also, recovery option button doesn't work for me.


r/techsupport • • 15h ago

Open | Software Offboarding Avast Business without Safe Mode

3 Upvotes

Hi all,

our MSP has recently onboarded a new client who has Avast Business Security installed on a number of devices.

We are looking to remove this however it seems that each instance will require a safe mode cleanup to remove this.

Unfortunately all of these devices are with remote workers and it will take a large amount of time to remote onto these and run the users through this. We would ideally like to try and remove this without safe mode.

If anyone has had a similar issue or any ideas that would be greatly appreciated.

All devices are Windows workstations.


r/techsupport • • 13h ago

Open | Audio Pairing 2 "different" earbuds together

2 Upvotes

I had a pair of QCY-T13 earbuds but recently lost the case it came in along with the right earbud, leaving me with only the left earbud, but i also have laying around another pair of QCY-T13 missing the left earbud, the only difference is that it is white, so im left with a white case with a black left earbud and a white right earbud, any chance i could pair these together? They currently have 2 distinct bluetooth signals despite the two of them having the same name


r/techsupport • • 9h ago

Open | Windows Issues wwith smasung neo g9 57 inch

1 Upvotes

I have had my monitor for 2 years and ive had this issue pop up more and more wondering if its a setting issues or the monitor going out. https://streamable.com/fk22fq

I am running a rtx 5080 with a 9900x with 64gb of ram.


r/techsupport • • 9h ago

Open | Hardware New hp 255R G10 Ryzen 7535U laptop fan is too loud for college on day 1 of use – CPU usage is very low at around 9-13%

1 Upvotes

Hi everyone,

I literally just bought a brand new hp 255 laptop today as a lightweight machine for college. It has the AMD ryzen 5 7535u processor. Right now, light web browsing is all it does for now, but even then sometimes fans are too loud and sometimes quiet and all happens within 15mins gap like it is literally silent for 4 minutes and then again loud for 4 mins. it just keeps cycling back and forth while i am just staring at a webpage.

I tested the system and other component health tests through diagnostics today and all have passed perfectly, so the hardware is fine. CPU usage in task manager is low too, just less than 10 percent.

I have already set everything to power savings today, changed the advanced power savings settings exactly as seen in the hp website, and updated bios too and all but no fix. even while pressing f10 in the bios, the fan always on option is disabled too.

i also tried running that hidden powercfg command (powercfg -attributes SUB_PROCESSOR be337238-0d82-4146-a960-4f3749d470c7 -attrib_hide) via cmd as admin to turn off processor performance boost mode, but windows gave me a "Sie haben nicht die erforderlichen Berechtigungen zum Ausführen dieser Aktion''(You do not have the permission to perform this action). error and blocked it even though I am admin.

I plan to run docker and do some university project hosting things on it later, but i need this 4 minute loud/silent thing has to be fixed so i can actually use it in quiet college classes without annoying people.

the official hp community blocked me for a gateway error so until that issue is resolved ; I cannot post my issue there .So, I am posting here. Is there any other way to bypass this permission error to disable boost, or any registry edits / independent fan control tools that actually work for this model?

thanks for any help pls!