r/techsupport • • Jul 26 '21

Recommended wiki articles (including malware removal)

894 Upvotes

r/techsupport • • 2h ago

Open | Hardware USB License Key physically failing

7 Upvotes

USB License Key (security dongle) to unlock the software is failing and it is an old program the company no longer supports. I'm worried the flash drive will fail and that will stop my access to the program. It must ve plugged in to run and simply copying the files to a new drive doesn't work. Not sure what to do, any advice? I'd be willing to send it to a reputable copying to get a copy that runs the software.


r/techsupport • • 34m ago

Open | Audio Audio just randomly died.

• Upvotes

Hello! So, I was playing a game with my friends when suddenly i hear a click, and everything went silent. The game, discord, I couldn’t hear anything.

I contacted microsoft support, and they updated all my drivers and yet.. still no audio. They said what I could do is contact the manufacturer of my pc and ask them to update the drivers on the website lmfao.

I don’t know what to do. I’ve updated what I can, I’ve restarted my PC. I’m at a loss of what I can do to fix the issue.

I have a prebuilt Omen Obelisk, if that helps at all. Feel free to ask me questions, feel free to help me out. I could really use my pc rn.


r/techsupport • • 2h ago

Open | Phone sim card stuck activating

3 Upvotes

not sure where to ask so i'm gonna crosspost a little bit. anyway essentially title. i'm using an iphone SE running iOS 26.1 with a t-mobile plan. two days ago, my phone died and when i charged it again it wouldn't connect to my cellular data. i did all the troubleshooting i could find (powercycle, cycling airplane mode, switching sources) but nothing let me connect. i went to t-mobile today and (to my best understanding) the associate tried to set up an eSIM and then replaced my physical SIM. they told me i could leave and that the eSIM would cancel and the new SIM card would kick in. as of writing, i left the store around 3-4 hours ago, and my settings show i have two SIMs: one reading "on" but providing no signal, and one reading "activating..." and also providing no signal. the top-left signal display shows two bands with no connection and SOS only.

can i do something to restore my signal/activate my sim?


r/techsupport • • 3h ago

Open | Windows Pc hdmi port problem connecting two monitors

3 Upvotes

This is in fact a pc issue I believe, so I just found a random second monitor I could use, tried finding a second hdmi port on my motherboard and then I randomly found an unused hdmi port that still have the cover inside and that port is not working. I know in fact both of the hdmi cables work because I’ve tested them and I believe the problem is the pc’s second hdmi port just doesn’t work because both cables I tried plugging in there said the display has no signal or whatever. And when I go to Display, detect there’s absolutely nothing also, I have a I5-9400F cpu btw but it should still work with that I believe.
What is the fix to this, is there a certain cable I can buy that I can plug to a regular plug in pc that is a hdmi cable at the other end, would that work? Because I tried everything and the second port just won’t and doesn’t work!


r/techsupport • • 1h ago

Open | Hardware Asus tufbook will not boot

• Upvotes

I was trying to reinstall Windows, deleted all partitions, let setup complete, and now when I try to boot any device, nothing happens at the bios screen.

For example, here's a video: https://youtu.be/U7Zruhw7cY4

I have disabled secure boot, but no idea how to proceed since I can't even boot from a USB anymore.


r/techsupport • • 15h ago

Open | Hardware 3rd G.Skill RAM kit dying in the same PC. Is something in my build killing RAM?

21 Upvotes

I’m on my third G.Skill kit in this PC, and before I file another RMA I want to make sure the computer isn't killing the RAM.

  1. Has anyone had their PC kill RAM? Any idea what caused it?
  2. Is there anything else I should be testing? The PSU is budget and 6 years old so I wonder about that.
  3. Has anyone else had repeated failures with this or a similar kit?

Specs (everything bought in 2020 except the RAM)

  • Ryzen 5 3600
  • Gigabyte B450 AORUS PRO WIFI
  • Sapphire Pulse RX 5700 XT
  • Thermaltake Smart BX1 550W Bronze
  • Windows 11 Home
  • RAM: G.Skill Ripjaws V F4-3600C16D-32GVKC (2x16GB 3600 CL16, 1.35V), upgraded in 2025

Kit 1 (bought 2025): Memory crashes started early this year. In July, memtest86 found one bad stick, failing at stock 2133 with XMP off. RMA’d.

Kit 2 (label date July 2026): Crashing within about two weeks (0x1A MEMORY_MANAGEMENT). One stick failed memtest on the same bits in two different slots, and the other stick had a few errors too. RMA’d.

Kit 3 (label date Aug 2026): Passed 4 full memtest passes when it arrived. About a week later it started failing (note: I was using the computer more heavily than normal during this period). It kept getting worse until Chrome tabs were crashing constantly and I was getting crash screens about memory.

In memtest, the failing bits are different between kits.

Thanks for any help you can provide!


r/techsupport • • 3h ago

Open | Networking Chromebook rejecting my wifi after a few minutes

2 Upvotes

I've recently had my wifi router upgraded (Xfinity) and am no longer able to use certain games (like online MMORPG games and also some of my online schooling) or apps without it eventually kicking me off and saying I'm no longer online. I've tried to forget my password and re enter, I reset and power washed my Chromebook and router.. I've factory reset the Chromebook as well. Went into the settings and also tried to change the DNS or whatever it was called and also didn't work. I feel like I've tried everything. Went on Xfinitys app and tried changing the advanced security.. nothing. My YouTube wouldn't even work there for a hot minute. I just recently bought this Chromebook no more than 6 months ago. Anyone think they can help me out? 🥹


r/techsupport • • 9m ago

Open | Software Title: NVIDIA ota-artifacts taking up 7+ GB — safe to delete?

• Upvotes

WizTree shows an ota-artifacts folder on my Windows 11 laptop (RTX 3050) which is huge.

C:\ProgramData\NVIDIA Corporation\NVIDIA App\UpdateFramework\ota-artifacts

It contains a grd folder, including post-processing. NVIDIA App shows no update in progress.

Can I safely delete this to reclaim the 7 GB without affecting my installed driver or future updates? Why doesn't NVIDIA clean them up automatically? Is there an official cleanup method?

I Googled and most people say it's safe but I want to be sure.


r/techsupport • • 21m ago

Open | Windows 0x9F: DRIVER_POWER_STATE_FAILURE

• Upvotes

My computer keeps crashing, faster than my meager skills can investigate. When it fails, screen turns black and the error message says "stop code: DRIVER_POWER_STATE_FAILURE (0x9F)"

As far as windows help goes I should be programing with debug tools, trying to solve by disabling "power saver", or it may have to do with driver or device failures... I have A LOT of peripherals, but no matter what or how many, I unplug, it seems to persist. Power saver has already been disabled, and all drivers are up to date according to both first and third part software.

What can I do to quickly (as there is limited time before device failure on boot) to diagnose and solve this issue?


r/techsupport • • 37m ago

Open | Windows I got hacked

• Upvotes

Can I have some assistance I got hacked and I’m trying to regain control I’ve changed all my accounts but now I’m fixing my pc and it’s saying I’m not an admin when I try to run task manager or my registry editor how do I fix all this


r/techsupport • • 42m ago

Open | Mac Grandma's ancient iMac duplicates AOL tabs on Chrome

• Upvotes

My extremely un savvy grandma uses AOL (yes lol) for email on google chrome with a very old iMac (~2010?). She is encountering an issue where the AOL tab will continue copying itself until she asks me to close them. The only solution I have been able to provide is to just close the tabs which she struggles to do. I have not been able to observe this happening, I sometimes here the computer chime but I believe that is just the sound for a new email. I was watching the computer and heard the chime but iirc no new tab opened. Is this a fixable bug that anyone knows of or just a quirk of a very old computer?


r/techsupport • • 48m ago

Open | Windows How to disable delay on touchpad click after keystroke on HP Pavillion Laptop, Windows 11

• Upvotes

I have an ELAN Clickpad that has a slight delay in moving the cursor and in being able to tap using the touchpad. I would like to disable this so that it would be easier to do gaming. I located the TP Rejection settings in the ELAN Touchpad Settings, which I brought up by searching for it in the Windows search bar. I was able to disable the delay on moving the cursor using the touchpad after a keystroke; however, it did not disable the delay on being able to tap things using the touchpad after a keystroke. Any solutions to this problem?


r/techsupport • • 50m ago

Open | Software stop code:IRQL_NOT_LESS_OR_EQUAL (0Xa) What failed: ntoskrnl.exe

• Upvotes

anyone have any idea on what this error means I built this pc in December of last year and I keep having this error come up and my pc blue/black screens any incite would be amazing on how to stop this from happening in the future. if you need any additional info please let me know and ill accommodate. Thanks in advance


r/techsupport • • 50m ago

Open | Hardware help!! my gtx 1650 pc underperforms

• Upvotes

my specs is gtx 1650,i511400,16gb single channel(is single channel cause 50% fps drop?). i only getting 55-60fps in 1080p low settings for gta 5 enhanced even though i have gtx 1650.v sync and fps limiter turned off .temperature is around 66 to 67 degree max. but in other yt channel,they are getting above 100fps. HDMI plugged in gpu.i already reinstalled driver for gpu but nothing changed. someone please help me?


r/techsupport • • 52m ago

Open | Hardware Mouse cursor moving on its own by one pixel

• Upvotes

Hello, today after installing the latest windows update ive noticed that when i stop moving my mouse, it sometimes moves by one pixel in a random direction. its never more than one pixel, and i havent noticed any other strange behavior. my mouse model is a wireless logitech g705. what could this be caused by? im not sure if it was there before the update, as i never paid attention to it.


r/techsupport • • 1h ago

Open | Software Discord Issue: Friend's streams drop in frames when mouse isn't in Discord window

• Upvotes

As the title says, I'm hoping to find a fix to this. Just recently as of 10/12, whenever my friends stream games to me and I move my mouse to my other window (I don't even need to tab out of Discord necessarily), the framerate drops to less than a third the normal rate. Discord overlay is off, and none of my settings have changed in Discord, I don't think. If anybody has any questions or suggestions, please let me know!


r/techsupport • • 1h ago

Open | Hardware ASUS F15 FX507ZC4 Won’t Open

• Upvotes

I’m trying to open my ASUS F15 as I ordered a 1TB stick to throw in to finally upgrade the 512GB. That and I’m finally going to try and clean it regularly as my cat loves the thing.

The problem is mine is different than all the tutorials and manuals I look up. There should be 11-12 screws and one captive to the lid, but I removed all the screws fully and there’s only 6? On top of that, it won’t pry or open easily and I don’t want to force it open.

Any suggestions? I don’t have the right pry tools but the video I watched the guy was able to just pull it open with his fingernails, I’ve tried an old plastic card and a plastic dish scraper thing but it won’t budge unless I use a tiny screwdriver (conservatively just enough to stick the card in before taking it out, I don’t want to bend/scratch/crack anything)


r/techsupport • • 1h ago

Open | Hardware GPU utilization drops below 10% when using an external monitor

• Upvotes

So, I've been using a second monitor for over a year now, and I've never had any issues with it, even when gaming. However, recently, my GPU utilization has been randomly dropping below 10% every few minutes while playing games, causing massive stutters and lag.

Right now, I'm mostly playing Monster Hunter: World, which should run just fine on my laptop. I've tried several things because I initially thought it was a driver or Windows issue. I've even reinstalled Windows and used DDU to completely uninstall and reinstall the GPU drivers, but nothing worked.

Then I tried unplugging my external monitor, and suddenly the game ran smoothly again, even on high graphics settings. My CPU and GPU temperatures are also fine, and I recently repasted them.

Has anyone experienced something similar or knows what might be causing this? Could the HDMI cable be the problem, or is there something else I should check?

Laptop: HP Victus 15 (RTX 2050)
Monitor: Lenovo R24e

Any help would be greatly appreciated!


r/techsupport • • 1h ago

Open | Hardware ProDot mouse stopped working just after 1 day.

• Upvotes

I bought this prodot wired mouse from local retailer. And it stopped working after a day.

Clicks are OK , but cursor not moving at all. Probably some optical sensor issue.

Now the retailer shop is far i could just buy a new one at double the price of journey to the shop. This is so frustrating. I don't recommend buying it at all, all of them seems to be


r/techsupport • • 2h ago

Open | Software Can't click on anything but the usual overlay fixes aren't working

1 Upvotes

Hello, I'm running windows 11. Awhile ago I had some problems with a frozen overlay that was blocking the screen. I was able to get that resolved, but last night it cropped up again, only this time all the fixes that I've looked up online (restarting windows explorer in task manager, hitting alt+f4, etc) hasn't worked. Kinda stumped on this one. I ran an sfc /scannow and it did find some corrupted files and repairs them but still nothing.

I've also been experiencing weird things going on with the mouse. When I play Final Fantasy XIV my character will randomly auto run during these periods. Sometimes my mouse will lock up and act like it's holding the left click down, like one time it randomly picked up a shortcut on my desktop that I hovered over and I couldn't get it to let go. The problem is not the mouse as I have unplugged it along with every other USB device including keyboard and still experience auto run in FFXIV. I've also switched the mouse out with a different mouse and still experience the same problem.

I have disabled discord overlay and uninstalled Corsair iCUE to see if those might be the offending programs. I still experience those issues, but not as frequently. I'm currently running a virus scan as we speak but it hasn't found anything yet.


r/techsupport • • 3h ago

Open | Windows How bad is the 0284 error code for thinkpad?

0 Upvotes

Got it when I tried updating and got BitLocker looped.

How bad is it if I keep running the laptop as is with the error?

0284: TCG-compliant functionality-related error (might be the BIOS code validation failure). Replace the system board (service provider only).


r/techsupport • • 3h ago

Open | Phone Unusual traffic popup on iPhone

1 Upvotes

Every now and then for the past day and a half now I have been getting the unusual traffic captcha google popup when I google something on my iPhone. I don’t even do the captcha and I just clear safari and then I am able to google, and even if I just close the tab, it seems to works too. It seems like some sort of glitch. I know its legitimately from google cause it just happens when I open safari and search something. I do not have VPN or private relay on. So far I have hard restarted my phone but that didn’t work, and I just restarted the wifi router so hopefully that will fix things. I am pretty sure its only been from my wifi not cellular though idk if anyone else in my household has been getting it though someone did just get a new phone I am thinking the usage on that new device is maybe flagging something? Should I be concerned about my device or if someone’s using the network? I think it is private.


r/techsupport • • 3h ago

Open | Windows keyboard on windows laptop has random input delay

1 Upvotes

ever since i got my laptop, it has been unbareably slow at times. I will press a letter such as "w" and it will hold w for a solid 10 seconds before moving to the next input. it does not cause multiple to enter so it still recognizes it as a single input. The only fix i've found is temporary and it requires me deleting all keyboard related stuff from my laptop and then redownloading it by restarting. PLEASE help me find a permanent fix because I cannot take this anymore.

happens a lot with games and texting on discord.


r/techsupport • • 4h ago

Open | Hardware Cannot get my laptop to fill the screen of my monitor

1 Upvotes

I recently bought a new laptop for gaming and a monitor to go with and the picture im getting is small compared to the actual size of the monitor I bought. Black borders all around ive tried messing with the resolution and it doesnt change.

The monitor: acer nitro wqhd curved gaming series 31.5 inch

The laptop: Alienware 16x aurora

Any help is much appreciated