r/applehelp • • 12h ago

Unsolved iPhone 17 battery drains faster and phone gets warm when Low Power Mode is turned off. Is anyone else experiencing this on iOS 26? Should I update to iOS 26.1?

0 Upvotes

Hey everyone,
I recently got an iPhone 17, and I’ve noticed something strange with the battery.
When Low Power Mode is ON, the battery backup seems pretty good. But as soon as I turn it OFF, the battery starts draining much faster, and the phone gets slightly warm even during normal usage.
I’m wondering if this could be related to the 120Hz ProMotion display or the higher refresh rate consuming more battery when Low Power Mode is disabled.
Is anyone else experiencing the same issue on their iPhone 17? Does the battery drain noticeably faster and the phone get warm when Low Power Mode is turned off?
Also, should I update to iOS 26.1, or is it better to stay on my current iOS version for now? Has the update improved battery life and heating for anyone?

I’d really appreciate your suggestions and experiences. Thanks!


r/applehelp • • 2h ago

iCloud Si possono sbloccare i dispositivi Apple se comprati da un asta giudiziaria?

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0 Upvotes

Ho visto molti dispositivi apple in vendita all’asta giudiziaria sotto il tipo di procedura “COSE DEPOSITATE”(art 1789 c.c)
L’assistenza apple mi ha confermato che con debita fattura e garanzia di acquisto è possibe eventualmente sbloccare il dispositivo qualora fosse bloccato(essendo dispositivi persi credo che il povero cristo in questione lo blocchi subito) ma la mia domanda è. Farei un buon acquisto?


r/applehelp • • 13h ago

Unsolved $1,470 Apple Account balance deactivated, including $720 from Trade In

11 Upvotes

Hi everyone. I’m trying to understand what happened to my Apple Account and whether anyone has successfully resolved a similar situation.

I have used this Apple Account for roughly 15 years. My remaining $1,470 balance is now inaccessible, and support says my Media & Purchases access cannot be restored.

My wife and I traded in our phones together at an Apple Store before the iPhone 18 launch. We each received a $720 Apple Gift Card.

We have just checked the cards and realized that we mixed them up:

  • My wife redeemed the $720 gift card issued for MY phone on HER Apple Account. She also redeemed five purchased gift cards. Her account works normally.
  • I waited longer because I was planning to get the iPhone Duo. Recently, I redeemed the $720 gift card issued for HER phone on MY Apple Account. I also added $750 through eight purchased digital gift card codes.

We bought the additional gift cards from the same seller. My codes redeemed successfully, and the funds appeared in my balance.

On October 13, I discovered that Media & Purchases had been disabled. I couldn’t even download a free app. My online reactivation request returned “Not eligible for reactivation.” My Apple Account balance was also deactivated: the full $1,470 remains visible, but I cannot use it.

Support initially escalated the case and told me to try again after 24 hours. On October 14, a supervisor said the Media & Purchases restriction would remain permanent and would not disclose the specific reason. They offered to help create a new Media & Purchases account, but that leaves the existing funds unresolved.

Could accidentally redeeming each other’s trade-in gift cards have triggered an automated fraud flag? Does Apple associate these cards with the original device or its previous Apple Account? Both phones belonged to us, and we traded them in together.

Apple has not confirmed that this was the reason. It’s simply something we have now discovered.

I have already filed a BBB complaint and emailed Apple executive contacts. I have trade-in documentation, gift card purchase confirmations, and bank payment receipts.

I’m especially concerned about recovering the $720 credit for the phone we already handed over.

Has anyone recovered access to their balance after a permanent refusal, particularly when it included official Apple Trade In credit? Which team or escalation process actually helped?


r/applehelp • • 22h ago

iOS Fluidity of IOS 27.0.1 on an Iphone 11 pro

2 Upvotes

Hi guy, i have an iphone 11 pro, and i see people get the new IOS in their iphone 11, and i wanna ask you guys if i can upgrade even if my iphone still have IOS 18.
Thanks so much guys and sorry for my english, im dont speak every day english


r/applehelp • • 17h ago

Unsolved how to i turn this off?

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2 Upvotes

how do i turn off these ai prompt menus in imessage??


r/applehelp • • 39m ago

Unsolved How is this "Home would like to send you Critical Alerts" hard-freeze bug STILL happening in iOS 18.7.10?!

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• Upvotes

I recently had to do a force restart because my phone stopped responding on the "Home would like to send you Critical Alerts" lock screen prompt. This happened after updating my phone and accidentally clicking on the Apple Home app.

Neither "Allow" nor "Don't Allow" registered, resulting in a total touch freeze where the normal power-down menu could not be used.

Additionally, when looking up the reboot steps, I noticed comments from users who accidentally triggered Emergency SOS while trying to restart their frozen devices, due to the similarity in button use.

(Sharing this in case others encounter the same situation—the forced restart sequence is Volume Up, Volume Down, then holding the power button until the Apple logo appears, even if the "slide to power off" screen shows up first.)


r/applehelp • • 6h ago

iCloud 我不是日區帳號嗎?😰。。。。。

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0 Upvotes

r/applehelp • • 15h ago

iOS How do I free up space for update?

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0 Upvotes

Until yesterday I was slowly advancing in the seemingly impossible task of freeing up 24 GB on my iPhone for the IOS update, which I have to do as WhatsApp will stop working without the update soon.

Today, somehow iCloud Drive was the second name in the list of apps taking up space, it was not there yesterday. I have deleted the deletable

Any advise? I am not super savvy when it comes to phones and syncing etc, what matters to me is that I won’t lose WhatsApp message history and photos.

Thank you for any help,

B


r/applehelp • • 6h ago

iOS TENGO PROBLEMAS CON LA CÁMARA FRONTAL DE MI IPHONE 17 PRO MAX

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0 Upvotes

Hola a todos. Quiero saber si alguien más está experimentando estos problemas con su iPhone 17 Pro Max, porque no sé si se trata de un error de software, un problema de procesamiento de imagen o un posible fallo de hardware.

1. Error al cargar fotografías

Al abrir algunas fotos en la aplicación Fotos, aparece el siguiente mensaje:

«No se pudo cargar la foto. Ocurrió un error al cargar una versión de mejor calidad de esta foto».

La imagen queda visible en segundo plano, pero el teléfono no consigue cargar su versión de mayor calidad.

2. Problemas con la cámara frontal y Retina Flash

He notado que, al tomar fotografías con la cámara frontal utilizando Retina Flash, el rostro aparece desenfocado o excesivamente suavizado. El cabello también pierde mucha definición y se ve borroso, como si el procesamiento de imagen eliminara demasiado detalle.

Pruebas realizadas:

  • Tengo aproximadamente 110 GB de almacenamiento disponible.
  • La sincronización de Fotos en iCloud estaba pausada, pero el problema persistió.
  • Desactivé Live Photos, pero tampoco solucionó el inconveniente.

Me preocupa que pueda existir algún problema con el procesamiento de imágenes del dispositivo o con el sistema de la cámara frontal.

¿A alguien más le sucede esto en su iPhone 17 Pro Max? ¿Creen que ambos problemas podrían estar relacionados o que el error al cargar las fotos es independiente de la pérdida de nitidez con Retina Flash?

Me gustaría conocer sus experiencias, especialmente si alguien ha encontrado una solución o ha tenido que acudir al soporte técnico de Apple.

Adjunto una captura del error para que puedan ver exactamente lo que aparece en pantalla.


r/applehelp • • 56m ago

iOS IOS 27 Battery health

• Upvotes

Using base 17, my battery dies much quicker since the ios 27 update. 80% used to last me the whole day, now I have to charge it midday.

Anyone else facing the same issue?


r/applehelp • • 22h ago

Mac Terrible experience with apple support

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1 Upvotes

I’ve been having an increasingly frustrating experience with Apple Support, and I’m wondering whether anyone else has encountered something similar.

I’m using a MacBook Pro with an M1 Pro chip, and I’ve been experiencing recurring issues with Sidecar, including severe performance problems and application crashes when using my iPad as a secondary display.

As a private tutor who relies on these devices for online lessons, this is a significant problem for my work.

I initially spent approximately an hour troubleshooting with Apple Support. Eventually, I was advised to back up my computer and reinstall macOS.

However, the technical problems aren’t even the most frustrating part anymore.

Every time I contact Apple Support, I seem to have to explain the entire situation again. Representatives repeatedly ask questions I’ve already answered, and the troubleshooting process feels like it’s starting from scratch.

To make matters worse, Apple Support has now arranged two callbacks that never happened.

Twice.

I’ve spent considerable time explaining my problem, following troubleshooting instructions, and arranging appointments, only to receive no call.

I’m genuinely confused about how a company that emphasizes its customer experience can provide such inconsistent technical support.

Has anyone else experienced missed callbacks or repeated troubleshooting with Apple Support?

Is there an effective way to escalate an existing case and get someone to take ownership of it?


r/applehelp • • 1h ago

Unsolved Use same voucher multiple get ready orders

• Upvotes

I am looking to set up multiple iPhone Duo “get ready to pre-order” iPhone Duos to maximise my chance of getting 1 early.

I plan to soon load a gift card to my Apple account.

I will eventually purchase 1 Duo but I want my pre order thing set up so whichever one I end up using, that one uses my gift card credits.

Can anyone confirm this is possible?


r/applehelp • • 20h ago

Unsolved Why does siri not respond in the morning?

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1 Upvotes

r/applehelp • • 10h ago

Scam Discussion Apple Pay issues

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1 Upvotes

r/applehelp • • 3h ago

Mac How do I stop my new MacBook charger cable from twisting and forming loops?

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0 Upvotes

I have a new Mac, and the braided charger cable keeps twisting and turning into weird loops like in the picture😭

I have tried straightening it out, but it keeps folding back on itself. I am worried the cable might start to break around the folded areas. Is this problematic in the long run? How do I stop the cable from tearing or breaking?

Would appreciate any tips! Thanks!


r/applehelp • • 17h ago

iOS System Data taking up 77.88 GB on my 256 GB iPhone

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14 Upvotes

My storage is constantly full. I’m deleting apps, backing up photos to iCloud, and trying every trick (Safari cache, changing date, restarting), but nothing works. I’m tired of doing this every day.
Has anyone found a permanent fix?


r/applehelp • • 13h ago

iOS Unusual traffic popup when googling

5 Upvotes

Every now and then for the past day and a half now I have been getting the unusual traffic captcha google popup when I google something on my iPhone. I don’t even do the captcha and I just clear safari and then I am able to google, and even if I just close the tab, it seems to works too. It seems like some sort of glitch. I know its legitimately from google cause it just happens when I open safari and search something. I do not have VPN or private relay on. So far I have hard restarted my phone but that didn’t work, and I just restarted the wifi router so hopefully that will fix things. I am pretty sure its only been from my wifi not cellular but idk if anyone else in my household has been getting it though someone did just get a new phone I am thinking the usage on that new device is maybe flagging something? Should I be concerned about my device or if someone’s using the network? I think it is private. Any advice appreciated.


r/applehelp • • 13h ago

iOS Telephone app language bug

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2 Upvotes

Out of the blue (and after installing the newest beta) the phone app was translated to this language.

HALP y’all


r/applehelp • • 13h ago

Unsolved Iphone trade in but payment thru affirm

2 Upvotes

Hello. I’m planning to trade in my iphone 16 promax for an 18 pro. But I was thinking to pay it through affirm.
How does the trade in work if I pay through affirm? Coz I was told they only give the money back for the trade in after they received and checked the old phone. Will affirm be paying the full amount without the trade in yet?

Also, is it good to pay through affirm? Anyone had done the same?


r/applehelp • • 13h ago

iOS Changing the language back to English!

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3 Upvotes

I REQUIRE ASSISTANCE!

I’ve been back in the states for a month now and I cannot seem to get my search results when searching for a word definition to appear in English. I never made the change in the first place for the results to be in a different language.

I made sure that my iPhone shows in the proper region, yet I’m still plagued with definitions in other languages! Helpppppp plssssssss


r/applehelp • • 14h ago

iOS Storage issues iPhone 11

3 Upvotes

Hi all I have a 64gb iPhone 11 that’s full.

My iCloud was full 2 days ago so need to offload some things there. Last phone back up was 10/10/26.

The main issue on my phone though is that the iOS is taking up 27gb (26.6.2 ver). I previously had a system data issue and resolved that with a software update. System data issue currently 11gb. But that means 38gb is taken up by iOS and system data…

What are my options here? Free up iCloud is step 1, but is 27gb for iOS too much?

Thanks in advance!


r/applehelp • • 16h ago

iOS Is something wrong with my screen time? This makes no sense...

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3 Upvotes

r/applehelp • • 16h ago

Unsolved ipad air M2 white patch issue

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3 Upvotes

r/applehelp • • 16h ago

Unsolved Removing Apple ID from Late Son's Backup Phone

8 Upvotes

My adult son passed away last month, and I'm now trying to close out his affairs. I have access to his actively-used iPhone, which was on our phone account, so I can help close out his social, email, and financial accounts (those come with their own issues), but he also had a newer backup phone to which he'd also signed in with his Apple account. I'm trying to erase all content and settings on it so I can give it to his sister, but I don't have his Apple Account password to turn off "Find My and Activation Lock," and it of course requires Face Lock to access his password list or use the "Forgot my Password" feature. Clearly, these are built for vigorous security, which I applaud, but I've got to imagine that there's a way to accomplish resetting the phone to factory settings in this scenario. I don't need to backup anything on this phone, so is there a way to reset it completely to factory settings? Is this something Apple Support can help with?

Thank you in advance.


r/applehelp • • 17h ago

Solved iPhone 15 (iOS 27.0.1) after an iTunes restore: The "Apple Account" screen cannot be scrolled, and the sign-in fields are inaccessible

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3 Upvotes

I'm setting up a used iPhone 15 for my aunt, which she received from her daughter. I can't get past the "Apple Account" screen because I can't access the fields for the Apple ID and password. I suspect there's a bug in the iOS interface.

Background

• Using iTunes on Windows 11 (both Windows and iTunes are up to date), I created a backup of my aunt’s iPhone 12.
• I restored this backup to the iPhone 15 via iTunes and updated the device to iOS 27.0.1 via iTunes. Both processes completed without any error messages.
• Afterward, the iPhone displayed “Software Update Complete” (Photo 1). I tapped “Continue.”

The Problem
The “Apple Account” screen appears next (Photo 2). I have the login credentials, but I can’t access the input fields:

•    All that’s visible is a gray informational text, the blue link “How your data is managed…,” and the “Continue” and “Use another device to sign in” buttons.    

• “Continue” is grayed out.
• The text area cannot be scrolled; swiping has no effect. If I tap inside the text area, only the privacy policy or other fine print opens.
• “Use a different device to sign in” responds to touch, but nothing happens afterward.
• The touchscreen works normally otherwise; it doesn’t seem to be a hardware issue. It’s likely due to the iOS user interface.

What I already know or have tried

• A thread in the Apple Community titled “Use a Different Device to Sign In Doesn’t Work” states that the screen is split into two sections: the top section can be scrolled, and that’s where the Apple ID and password fields appear. For me, this section cannot be scrolled.

• I can’t reset the iPhone again via iTunes: iTunes requires me to disable “Find My” first. I can’t do that without signing in to my Apple ID first on the iPhone 15. When deactivating „Find My“ on the Old phone, it also doesn’t work.

•    There doesn’t seem to be an activation lock: Activation, backup, and update all went smoothly, and no related message appears. I can’t explain why iTunes still mentions “Find My.”

• Restarting the iPhone 12 and keeping it nearby with Bluetooth turned on didn’t work either.

Screenshots are translated from German to English. Last 2 photos are the Orginal in German, where you can see the UI