T-Mix is happening. Regardless of your feelings, get ready everyone - we're in for a wild holiday season (typically the best employee earning quarter of the year).

Hello! Can anyone confirm whether I’ll need to enter the account PIN when preordering the Duo through the T-Life app? I’m an authorized user.
My family forgot the PIN, and I tried resetting it through the primary account holder’s T-Life login. However, it appears the reset has to be completed on my mom’s phone rather than mine, and there’s no chance she will be awake in time to reset it before preorders go live.
Who doesn’t love a little procrastination.

I’m just trying to cover all my bases. Apple’s preorder setup required the PIN, so I couldn’t complete it. I’m assuming that’s because I was ordering through Apple instead of directly through T-Mobile, but I’d appreciate confirmation from anyone who knows.

Thanks, and good luck with your preorders, everyone!

Somehow going through Costco, I was able to order Duo at 7:49am, got email confirmations and text messages. Ships 10/22.

Good luck everyone.

Preorders went live 15 mins early!

Time for my upgrade, been looking at this and other phones but the whole downpayment but we still give you credit for it is confusing. Can someone explain it like I'm 5 please? Also do you all think there will be better offers near black friday? Thanks

This has to be intentional right?

If you go through Apple they give you more, but you can only do 24 months 0% apr. and a down payment (through t-mobiled)

Where as Tmobile 36 months 0% APR.

This is for Trade in for the Apple Duo

What was your iPhone Duo pre-order experience with T-Mobile?

• Which configuration did you order?
• What shipping date did you get?
• Any bugs or issues while trying to place your order?

Specifically looking for T-Life or the Website orders to get a better picture of what things will look like when stores open and the more casual interest crowd comes knocking.

I'm in Illinois, and thinking about switching my 5 lines from Magenta to Essentials 4.0 and saving $89.

How can I calculate regulatory fees and taxes? On Magenta, everything is already included. I feel like this is too good to be true and don't want to switch and be stuck.

I tried to activate iPhone HandOff in Europe on DT and it hadn’t worked. It took me multiple resets and reboots to make my main phone to work again. I think I do not pay for the option again - mostly useless and can potentially leave me without connection while abroad.

May be t-mobile needs more meetings and conference calls to have it work abroad .

BTW: USMobile (my second line) gives me here 20 gb, 200 min and 200 sms while T-Mobile 5gb and wants me to pay 50 cents a call minute.

So i called and spoke to a representative and she scraped all the documents in the system and she found an offer that is going to be released tomorrow for the duo and here’s the offer.
I asked for the offer codes id but they didn’t have it since is only documents in the system for now…… i will keep you updated with codes when i get them

Offer 1

$1,200 off with elegible trade (no new lines required)
Offer ID:R902 (any condition trade in)

UPDATED ℹ️ ; the trade ins are from iphone 13 and up to get the $1200
You can still get $600 trade offer with any iphone ever made even( iphone 3g and up )

Offer 2

$1000 off with no trade and no new lines require
(on business plan). (Code not yet released)

Offer 3
$930 off with adding a new line activation (no trade in)
ID: R908

Well well well , seems a pretty bad deal tho

Hi guys.
Current plan: Go 5G plus + newer inside code from 2023, with 3paid+4free lines.

I'd like to add a line (BOGO) to transfer my line from 1-8 to 9-12 lines.

1. I know Apple is running iphone duo, in which add new line = 800 off for me. Can i combine this with BOGO (I need to get 2 lines).
2. Is Costco still the best place to do this BOGO? (to waive 35 and get 150 GC)
3. If i wanna combine BOGO + no-trade-in with new line 800 deal, do i have to do this at Costco in-store rather than pre-order online?
4. When I do BOGO, will it move me to the 9-12 lines? I've heard some rumors of Tmobile blocking this before, and with Tmobile changing plans and rules at a rate of once a month (or at least it feels like it), I wanted to get the most up to date information.
5. Is the 9-12 line still accurate? Per the calculator from one of the legends here, i should be moving from 148 to 144. Just wanted to make sure for the same reason (Tmoblie just changing things so frequently these days).

My guess is that go5G Plus will become Magenta like now, with the new launch of this T-Mix thing, so I would like to add BOGO asap when it is actaully available.

Thank you !

I’m doing the T-Mobile free trial and it says unthrottled data and speed tests are fine but it looks like from speed tests on FAST it is throttled.

It does say you can change your settings to allow 4K streaming in the app or website but I don’t see anything. Is there something I’m missing?

I am trying to sign up but after I do everything I click activate and "something went wrong " then it goes to a screen where I only have the choice of a 14.99 plan.

Since the iPhone duo pre orders go live in a couple hours, I’m still trying to find an answer for this issue in having.
I have t-mobile but want to preorder through Apple. I’m currently eligible for my yearly upgrade with my t-mobile plan and Apple lets you do that through them. But the issue is I need to know if I trade in my 17 that I’m still paying t-mobile monthly for, using the trade in option when checking out with Apple, will the rest of my 17’s balance be covered like if I upgraded through t-mobile themself.

I’m coming from AT&T and planning to switch to T-Mobile tomorrow morning. Once preorders go live, will the Duo be available as a device option right away when signing up as a new customer?
I’m hoping to trade in my current iPhone toward the Duo and use T-Mobile’s offer to help pay off the remaining balance on my AT&T phone.
Basically, I want to know if I can open my account and place my Duo preorder immediately when preorders launch, or if there could be a delay before it becomes available to new customers.

I planned to go to Costco in person tomorrow to have a rep help with this but curious if I can avoid that all together

Any with experience upgrading phones with Apple directly with this plan?

Does the "Experience More" discount also apply to "Experience More with Appreciation Saving" as shown on the apple site?

I am so confused. I don't have this plan yet but am eligible for it, so I am trying to decide if it is worth $16 more per month to change plan.

what do i do to preorder the duo? i dont think i can see it on my t-life app. is there a way to add it to my cart with my trade of the iphone 16 pro max?

Or will it be delivery only to the address I input?

Thanks!

This happens often. I will hear about certain Tuesday benefits elsewhere, but when I’m on the app, they don’t show. Is there somewhere I’m not looking?

Im paying $240 for four lines taxes included on biz plan that I was switched to without my knowledge from an older grandfather plan I had forever and loved. Im trying to save some money and also get access to phone promos that I don’t get now. I called in and spoke to one agent who said they couldn’t find / offer the go5g biz plus plan as it’s not offered anymore. I have seen people post on here they have had luck getting this plan still and seems like it’s the best plan right now for me.

I called in again and had a new person that was able to find it and offer it to me for $220 all in for four lines. He offered it with little hesitation - I then asked for a retention discount as it’s still too expensive and doesn’t save me much money compared to leaving for a different company but he wasn’t able to offer anything else and said he would transfer me to port out if I’d like.

I’m now waiting to chat with TFORCE and see what they are capable of doing as I’ve heard they have more flexibility. Is it better to have one agent switch me to that plan and then after I’m switched reach out again to a different again and ask for retention offer instead of trying to do it all at once? I’m not trying to be greedy just trying to get the best deal possible as I feel like many I was switched off my grandfather plan and my rates just keep going up. Prior to this I’ve never had an issue with my bill amount and have never asked for a thing from T-Mobile. Just trying like everyone to keep my bill price down and get the most for my money.

So I see everyone says to the preorder online tomorrow at launch. But I’m due for an upgrade and will trade in my phone. Is it still possible to do it online or will I have to go in store?