I work in a skilled nursing facility.
It's pretty common for these places to be understaffed and overloaded. That's just the Boomer generation reaching the age they need advanced care and peak burnout after covid...
Generally, I don't let it get to me seeing all these families who come to see their aging parents, and in some ways it fills a part of me that wishes I could be in their shoes. I don't have parents anymore and so I take care of other peoples'.
But we have this one resident's daughter who is very... particular about her mother's care. Her mother is 98 and has advanced dementia and understandably her daughter is protective of her and visits every day. Notes down who is working and the state her mother is in, tidies up her room, everything.
Today, the short-staffing meant she couldn't get her mother down to the recliner at the time she'd have liked, and waiting an extra 20 minutes or so. It takes two staffers to operate a mechanical lift to transfer her mother, and therefore requires two aides or nurses to be free, at a time after the lunch hour when everyone needs the toilet or to lay down for nap or both. After all was said and done, the daughter cornered me and tore into me, red-faced, about how she felt her mother was being treated. It doesn't matter that we have 55 residents and 4 aides... we let her down.
And I'm generally a very patient person and don't take things personally. She was upset and needed to let off steam, so I let her. But then she made it personal by adding: "And you'll understand when your parents are old and needing care 24/7, it's stressful!"
I get it. I'm young. I'm only 33. Easy assumption to make. But damn, that stung.
I responded as diplomatically as I could, acknowledging she's right and it's not something I will ever understand because my parents are already gone from the earth, and having to care for ailing parents is not a stress I will ever know. And I promised to escalate her concerns to the DON (which I also did.)
I'm not that easy to rattle but I had to get off the floor for 15 to cool down. I almost wish I were older myself so I can avoid people making such assumptions. I wish I didn't share that about myself with her. She did apologise later. But now I have a new least favourite string of words.