I recent brought my 2024 1500 into a service center because I had seen there was a recently release for the infotainment center software and I had never had updated it before.
The infotainment did not allow OTA updates, check for updates was greyed out and said to contact dealer.
I was at the dealer for almost 3 hours at which point I asked him if there was a status. He claimed that the updated did not take and they had to do a "global reset" which was finishing and at that point they said they would try again. At 3 hours, I felt like more progress would have been made and I questioned that it felt like nothing was actually happening to the car. The service person became EXTREMELY defensive and unprofessional. Mind you my tone was not raised or stern just curious.
I asked for a ride back to my place because I couldn't wait what could have been another 2 hours or more. While waiting for the ride, the service person said they were going to bring the car around because all they need to do is send GM an email to reset the VIN for the update queue and that it should trigger it.
When i got into the truck, the profile, bluetooth pairing and everything was still present, so no "global or factory reset" happened. It felt like my truck had no service performed.
Now two days later, the check for updates is still greyed out with the same message.
Does this sound like they did nothing? What SHOULD have happened?
