r/24hoursupport • • 13h ago

Laptop won't turn on

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4 Upvotes

My laptop run out of battery but won't turn on even when charged, it is charging thou since the charging light is blinking


r/24hoursupport • • 3h ago

Unresolved mouse randomly releases when holding click

1 Upvotes

it happened one day with a mouse, it was quite old so i figured it was time to retire it. switched to a brand new one and the problem came back after some time. i thought i was unlucky and got a piece of shit mouse, so i got a THIRD one, and the problem still persisted... tried swapping usb slots, tried reinstalling the mouse drivers. but the thing keeps biting my ass

any help appreciated


r/24hoursupport • • 5h ago

Can’t reopen bios after changing it from csm to uefi

1 Upvotes

I’m trying to turn secure boot on but I have to change it from csm to uefi, then restart my pc for it to clock it but then I can’t get back into the bios after changing it to uefi. The only way I can is taking the motherboard battery out and back but then it resets the settings back to default and csm and the loop continues. I have tried getting into bios every way possible, using cmd prompts and doing it in the settings. I also know this isn’t a hardware issue as I used to have this on my pc when it was on windows 10. Pls pls pls help I’ve been at this for 3 days will be eternally grateful


r/24hoursupport • • 8h ago

Windows frequent shutoffs and DRIVER IRQL bluescreens

1 Upvotes
  • Acer Nitro AN515-58, about 3 years old: Intel Core i5-12450H, 16 GB DDR5 (dual channel, Samsung M425R1GB4BB0-CQK0L), Windows 11 Home, BIOS V2.21 (the newest listed by Acer)
  • New Timetec PCIe 3.0 512 GB NVMe SSD with a fresh Windows install the same day, around early September 2026
  • Fans cleaned around September; CPU and GPU thermal paste never replaced
  • Charger: Chicony A17-230P1A (Acer KP.2300H.004), 19.5 V, 11.8 A, 230 W. The cable is torn at the adapter end with the shield braid exposed

Sudden shutoffs with no blue screen, plus blue screens and freezes, starting around mid-September (Reliability Monitor shows failures from the week of Sept 13). About 10 unexpected shutdowns (Event 41) occurred between Oct 11 and Oct 13, roughly 3 a day, with more on Oct 14 and Oct 15, and about 40 since the fresh install. They happen while gaming, browsing, idle, in sleep, and during a Windows update install. They occur plugged in at home and at a second location (a library, different outlet), and on battery: a shutoff with the lid closed at roughly 60% charge (Oct 13) and a blue screen at idle a few minutes after a restart (Oct 15). Most shutoffs are an instant black screen with the fans stopping at the same moment.

  • Event 41 details (two examined): BugcheckCode 0, PowerButtonTimestamp 0, no hardware error count. This means a power loss or reset, not a crash and not a forced shutdown. One showed Modern Standby in progress and the other a sleep state.
  • Blue screens (Oct 4 to Oct 15): DRIVER_IRQL_NOT_LESS_OR_EQUAL and one MEMORY_MANAGEMENT, all at ntoskrnl.exe+4fd130 with no third-party driver named and Parameter 2 at 0xFF. They include one when opening the Windows Update troubleshooter (Oct 13) and one on battery at idle minutes after a restart (Oct 15).
  • MemTest86 v11.7: pass 1 clean, then froze during pass 2 at about 49 minutes with 0 errors. The laptop briefly would not power on after the forced shutdown.
  • SSD: CrystalDiskInfo shows Good (99%), 0 integrity errors, 37 unsafe shutdowns. No disk or stornvme errors in the System log.
  • Heat (HWiNFO after about 1.5 hours of gaming): CPU package averaged 91 C and peaked at 97 C (limit 100 C), with the thermal throttling flag on about 98% of the time at only about 37 W average power. GPU temperatures not yet checked.
  • Wi-Fi adapter errors (Killer Wi-Fi 6 AX1650i, Netwtw12 events 5002 and 5005) at 7:51 PM on Oct 12, around when the laptop froze for about 10 seconds with loud buzzing audio.
  • Power cuts at idle and during updates: an instant cut while browsing plugged in (Oct 14), and a cut in the middle of a security update install (Oct 14, plugged in) that completed after restart loops.

Already tried

  • Both RAM sticks reseated (shutoffs continued afterward)
  • BIOS confirmed up to date; TPM reports ready; SSD health checked
  • BitLocker recovery screen appeared Oct 10 after a crash
  • Used at a second location on a different outlet: shutoffs still happen, and they also happen on battery, so the outlet and the charger alone are ruled out

I've been keeping a pretty extensive log on this. i want to take it to the same repairman i went to before, but his suggestion is to just reinstall windows and I'm not sure if that will actually fix anything and wanted some more opinions on the matter. any advice or help you can give me is appreciated. thank you so much.


r/24hoursupport • • 15h ago

Bios not showing bootable devices

1 Upvotes

I just bought a new nvme storage, installed it and now my ssd that has windows on it isn’t showing up any more. I’ve tried a few options online and nothing has worked. can come help?


r/24hoursupport • • 15h ago

My netbook is not working

1 Upvotes

Hi i have an old 2010 netbook and the name is "MOBEE" and the model number is "CW001" and its not working. the webcam light is on, the status indicator is on and the fan is spinning. The screen does not light up and doesnt show anyting. The VGA output is showing nothing too. The last time it worked was 7-8 years ago. If i remember right the pc showed an blue screen and i pressed ramdom keys and it opened Wİndows XP, i played Pinball game and closed the PC and the pc died. Can i do someting? I really want to use this pc and sorry my english is not good.


r/24hoursupport • • 18h ago

Android Chromebook rejecting my wifi after a few minutes

1 Upvotes

I've recently had my wifi router upgraded (Xfinity) and am no longer able to use certain games (like online MMORPG games and also some of my online schooling) or apps without it eventually kicking me off and saying I'm no longer online. I've tried to forget my password and re enter, I reset and power washed my Chromebook and router.. I've factory reset the Chromebook as well. Went into the settings and also tried to change the DNS or whatever it was called and also didn't work. I feel like I've tried everything. Went on Xfinitys app and tried changing the advanced security.. nothing. My YouTube wouldn't even work there for a hot minute. I just recently bought this Chromebook no more than 6 months ago. Anyone think they can help me out? 🥹


r/24hoursupport • • 21h ago

Unresolved Gigabyte Gaming A16 - Wifi Won’t Work

1 Upvotes

So I recently bought a Gigabyte Gaming A16 Laptop - Intel/ Gtx 5050. First day it drove me crazy because the Gimate AI controls everything and keeps switching the graphic card from Intel to Nvidia. So after that i kept working and there was an issue with the Adobe After Effects playback. I searched everywhere for solutions, but nothing was found and even the AI couldn’t fix it. But after all that suddenly the wifi 🛜 icon started to keep disappearing, and in Device Manager, it always shows Error (CODE 10 / CODE 43). Updated the drivers, updated bios and done a full reset. Still the same problem.
Does anyone know how to fix this ?


r/24hoursupport • • 5h ago

Windows PC refuses to connect to the internet, and when it does, it disconnects immediately

0 Upvotes

I have already tried updating drivers, restarting the pc, forgetting the network, running the built-in troubleshooter, reseting/flushing the dns, reinstalling drivers, restarting my gateway, and doing a full network reset. I genuinely do not know what else to do. Some days it doesn’t work, but yesterday for example it was totally fine. Today, it doesn’t work again. I am at a loss for what else to do


r/24hoursupport • • 15h ago

BitLocker

0 Upvotes

Mój dysk jest zablokowany przez BitLocker, ale jak wpisuje kod 48 cyfrowy pokazuje się napis „zły kod” czy coś takiego. I o co może mu chodzić ?


r/24hoursupport • • 10h ago

Solved I noticed this app on my PC but have no idea what it is, anyone know what it does or if it’s safe to just delete it

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0 Upvotes