Hello!
I’m posting this as a means to help future drivers during the signup process, as I’ve seen other people facing this same issue.
When I went to sign up to become a driver, I was having issues with my insurance verification. My name is not on my insurance card, but Uber wouldn’t accept the card nor my insurance declaration with my name on it. I tried every method.
If you’re having this issue, call Uber support. As soon as an agent picks up, notify them that your insurance (or whatever document) is NOT going thru in the system, nor thru “escalation”. Ask to speak with a supervisor. They will transfer you to a supervisor who will review it over the phone and can validate it on the spot.
I’d been going back and forth with support for a WEEK trying to get this all sorted out, trying different methods suggested by Uber, Google, and Reddit. This is the only solution that worked for me (after maybe 50 rejected attempts?), and I wanted to share it since I know I’m not the only one to have dealt with this issue.
Happy money maki—I mean driving!
(P.s. I feel dumb to not have thought about asking for a supervisor before, but no one had told me to try it before. Any time I was OTP with a human, they said it would get “escalated” to some mysterious entity that never ended up working anyways)