Guessing this has something to do with the new "wallet" thing they did.. luckily I had money for gas..

I went to pick up an order at a restaurant and I started walking over to the drink fountain to fill a drink and they said that they have to do it now.

They had gotten an email from the Health Dept that they must feel drinks now for deliveries. I said that's good because we could have dirty hands and really violates health rules to have us fill drinks.

Hopefully the same email gets to all restaurants in my area including and especially Wingstop. REALLY get tired of them telling us what the drink flavor is. (yeah shutup I know what it is). There is one Wingstop near me that often fills the drinks.

I had been thinking about contacting the health department, but maybe another driver beat me to it or the health department just started doing their job better.

Why roll it out if it only works half the time?

Can anyone explain mission pay like I'm 5!!!

2 times already they didnt pay my $6/ order mission. I did pickup both time in the time frame but dropped was after (yesterday even a min after cuz restaurant took like 15 mins to get my order.

Support is a joke, no chat, no live. Sent email with screenshot attached no response.

I've been doing GH sparingly for over a year when I have time. When I am oncall and there's a mission in effect, anymore I want to say f- it and go home. I'll lay out the good and the bad and I want to hear if its just me doing something wrong or if its systemic.

Mission +$4 per order delivered. The good is you can get the boost. The bad is over the usual 65-85 minutes that its running, you'll definitely get 1 delivered but the chance of getting a 2nd order delivered is possible but not likely, a third order is impossible because even if you do get one you will not make it to the dropoff in time. The worst is being 1 minute past. For some unknown reason it will be an array of things. One being the drop off is at least 20 mins away. I see this one the most along with the drop off being on the edge of outside of my zone. The second issue being the order takes 10-15 mins or more. I dropped 1 order after waiting 20 mins and told it would be another 10 before it was ready. I was not okay with blowing out a third of an hour and still had an 8 mile drive for $7-something.

Mission: Deliver # without skipping any/more than 1 and get +$$. Example: today from 5pm-8pm, deliver 6 get +$9. Cool. I skipped 0, got 5 in those 3 hours and only 4 counted because the 5th was 1 minute passed. I declined the next 2 that came in within a few minutes and turned it off, went home. This always happens. I'll be short 1, the offers are too far away, the drop off too far way, or like today I went more than 30 mins without an order. Does anyone remember that insurance commercial with the fisherman having a dollar on a hook and kept yanking it back when someone jumped for it? That's what it feels like.

I've really come to hate missions and regard them as being a joke.

Some days GH is trash, some days DD is trash. Missions are always trash.

Who are you??

Which one works for yall? They keep removing my post🤷🏾‍♂️

This is not food dropped off!

We were just scammed in Morgan Hill by a driver who clearly sat down the road for 10 minutes before taking off. Grubhub refused to reimburse. Sorry to say but she’s the reason Grubhub just lost a good restaurant connection

i’m starting my grubhub journey soon. Tbh I’ve had the app installed for quite some time but have procrastinated so much. now i’m in my life where this side job is actually needed. any tips? is it actually worth wasting my gas, or will i make so little in say 3 hours that the money i made would pretty much go towards gas again. these have been my concerns and main reason for stalling.

(i know things take time and better offers come after consistency on my end, but ig i just wanna know that it will get better eventually)

I'm a driver and was assigned two orders to pick up. i picked up the first one with no issues just fine, but the 2nd one the doors were locked giving me the impression the place was closed. but i could see on the window that they were open until 10 pm and it was only about 8:50. Also it was one of those ghost kitchens where multiple food vendors make orders there for pick up. I called the restaurant and told them the doors were locked which he sounded surprised and told me to wait a minute while he tells them. so i hung up and waited maybe 5 min and got no call back or anyone answering the door still. So i called them again and yet again i had to explain that the doors were locked and i could not go in and pick up the delivery. they said ok just wait 2 more minutes... 5 minutes pass and other drivers start showing up and they are also locked out. I call up grubhub help, explained the situation and they attempted to call them but this time the vendor didn't answer them. They told me to wait 5 more minutes and then cancel. I waited about 20 minutes total (15 just waiting out there after they told me to wait plus 5 more after grubhub help to me to wait a bit longer) and i also sent the customer the stock message about the 'restaurant is still making their order'. i got fed up and decided to cancel the order on my end because i still had a 2nd delivery to do and worried about it getting cold.

So i went on my way but about midway on my way to deliver the other order the customer calls me asking what happened. i calmly explained that i was waiting for 20 minutes outside and the doors were locked and i had another delivery to do and that another driver would pick that up for her. they sounded annoyed but they said they would call the restaurant which i was fine with. so i just about reached the destination for the other delivery when they call again and tell me the restaurant had her order ready but i cancelled. i explained that the restaurant lied to me because they said they would have the order in two minutes and instead i waited there almost 20 along with other delivery drivers wondering why the place is closed too. Apparently because i cancelled that means the order altogether was cancelled. but she didn't accept that answer and said she won't be getting her food and hung up on me.

I guess im not sure what i could have done there. the restaurant kept telling me someone would come to give it to me but it didn't happen. and i had the other delivery to do which was getting cold by the minute. Was i wrong here? What would you have done?

On my last delivery I was at 79% on time diner. And the last four hours before updates this is my current. And I now end up at Pro. This update at 10 is BS. They should just change it to update it at 12 midnight.

I’ve been doing GH for nine years, delivered probably 12,000 orders, why am I suddenly ‘getting violations’ for my picture quality? This is BS.

Who else has had it with Taco Bell? You can’t get anyone’s attention, they are slow and we as drivers get penalized for their slow service.

Grubhub giving out account violations for unassigning offers after not allowing us to see where we are going!! What’s your take on this????? Is it time to prioritize the OTHER food delivery apps over GrubHub like DoorDash and UberEats since GrubHub is trying to bamboozle and compromise their own drivers??

So I asked if the order was for me thinking maybe it was someone else's and a different driver for a different restaurant. But it was mine. I felt bad cause I asked if he happened to have an extra bag but he didnt which meant the restaurant left something out (the first time I ordered from Five Guys they gave me someone else's order from Post Mates.)

The point being I feel bad cause I didn't want to give the driver the impression I was gonna complain about HIM. He was great. I just hate asking at the door thinking if the restaurant left something out. I'm just not gonna ask if there's an extra bag cause I dont want to scare the driver.

I gave the driver 5 stars and hoped drivers could read the reviews to know I was happy with him as a driver but I read they can't. I just feel bad being super empathetic. Anyway.. I gave him a $15 tip for less than a mile cause it was raining. I usually tip $10 for less than a mile. I used to tip $20 since its different from when I order from across the street but people in this subreddit said I wasn't too bright. 😂

Sorry for the typos: I type too fast.

Hey everyone,
I wanted to share a critical issue I'm currently facing in California to see if anyone else has experienced this or found a quick resolution.
For the week of September 21 - September 27, I completed around 40 active delivery hours. However, when the weekly adjustment was calculated, the system only recorded 2.5 active hours.
Because of this massive calculation error, my Prop 22 minimum earnings guarantee adjustment was underpaid by roughly $400.
What I've done so far:
1. Opened a support ticket via the driver app (got a generic automated response).
2. Replied with full proof (attached complete trip logs showing 40 hours and the faulty adjustment statement).
3. Escalated to driverpayment@grubhub.com and compliance emails — still no resolution or response.
Has anyone else seen this specific active hours glitch recently? Is support manually fixing these when escalated, or am I going to have to file a formal wage claim with the California DIR (Labor Commissioner)?
Screenshots attached with personal info redacted for proof.

My account was deactivated for late deliveries but they’d send me to places far away so kool but even if I made it to a place on time, the order still wouldn’t be ready or id be in a long ass line. Got told I was misusing the not ready feature. Orders was already terrible! I’d get sent almost 50 bad orders in a row! I’d probably get one or two high paying orders a day which was like 12 dollars for 5 miles and then wouldn’t even let me finish that one before continuously sending more low orders

I got charged per the photo, but added a custom tip of $4.20 bringing my total to about $25 and some change. Wish they'd give that $8 delivery charge to the driver and not have me tip, I'm sure most drivers would take an $8 tip.

Im in the Philly area and haven’t seen any missions in about 2 or more months. Anyone else experiencing this??

I've been seeing the same screen for nearly 2 days. I spoke to the customer care and they said my account is fine but I am unable to schedule any hours. Is anyone facing the same issue as me?

Arrive at property with someone outside by garage, they say they havent ordered anything, theng i text and get these replies, and finally when timer runs out im about to grab pic because cust unresponsive, a dude walks out and asks why ordrr hasnt been set by door because he ordered, no contact"

Hi community, I’m new to this platform and feeling a bit frustrated because my first week was great. I got really good orders and averaged 3–4 orders per hour. But now, in my second week, I’m getting just one an hour, and the offers are totally ridiculous. Could you please give me some advice? Thanks.