r/nhs • u/Heavy-Echidna-3473 • 14h ago
Complaints Lazy staff and favoritism
Hello everyone, I hope someone is able to lend some advise. I'm posting on behalf of my mum who has worked for the NHS for over 21 years at a large hospital.
For years now she has been coming home in tears due to the lack of professionalism and compassion she sees towards her patients on a daily basis. She has tried making complaints but this has only ever gone against her. Her ward manager is a lot younger than my mum and is very clicky with some of the other staff members - she is essentially turning a blind eye to the poor standards of care being given and allows certain staff members to stand by as my mum is struggling to deal with elderly patients. She is also pretty much managing my mum out of a job. Tonight was the final straw for me. She has come home absolutely distraught! I will be emailing the hospital myself - anonymously - and will also be reaching out to the local newspaper. I've told my mum for many years now to try and gather evidence of the wrongdoings on both the staff and the managers part, but she has always refused to take concealed video footage, as this breaches certain laws, or so she tells me. She does however have people who she has worked with in the past confirm that they will give statements. She has spoken with the union and exhausted all other support networks, where her concerns have unfortunately always fallen on deaf ears. Is anyone able to point me in the right direction where I can begin to surface these issues with people that will actually take action?
Thank you.