r/nhs • • 17m ago

Complaints NHS looks completely inefficient

• Upvotes

I don’t understand in what world it makes sense to write a form for an appointment and then getting offered just a call appointment with a pharmacist 2 weeks later ??? In the meantime am i supposed to just make friends with my uti? How do people deal with this because I’m getting really frustrated by having to jump through so many hoops to get a solution to a problem that in my home country, for all the issues it has, i would have been able to get it done in one or 2 days tops. I keep wondering if the there’s a trick i have yet to discover when it comes to getting an appointment when you actually need it


r/nhs • • 1h ago

Complaints GP lied in my medical notes after a horrible appointment.

• Upvotes

Hi everyone,

I’m looking for some advice and a bit of a reality check. I’ve just submitted a formal complaint to my practice manager, but I’m feeling incredibly frustrated about how a Senior GP Partner treated me, and how it’s been written up in my official medical records.

I was having a follow up appointment with a GP . During our consultation, we were discussing the next necessary course of action, which she had previously indicated should be an endoscopy. To progress this, she brought a Senior GP into the room for a second opinion.

The moment he walked in, his attitude was completely dismissive and condescending. Regarding the endoscopy, he bluntly said, "I don't even know why you want one, they're terrible." He also claimed that the surgery "doesn't treat digestive issues”, which I know is factually incorrect for primary care.

When I tried to explain that the prescribed medication was giving me chest pains, he told me I should "just tolerate the side effects". To make matters worse, while I was mid sentence trying to speak, he physically turned his back on me and started talking over me to his colleague. Right at the very end of the appointment, he dismissively told me to "go watch a video on the procedure and then tell me whether you want one," and then he just walked off out of the room. I was left feeling totally belittled and bullied by a senior professional.

I checked my NHS app today to see what they wrote in my medical notes, and I honestly feel sick. The notes say: "discussed with [senior doctors name], who kindly explained..."

There was absolutely nothing "kind" about how he spoke to me or treated me. I felt entirely intimidated and spoken down to by a senior doctor while his colleague watched. Infact she, even apologised to me after the senior GP left because she could see that I was on the verge of tears.

I understand that endoscopies might not be a pleasant experience, but how am I supposed to know that? Surely there’s a professional and nicer way to explain it to a patient.

How do I go about challenging this or making sure the practice manager knows the word "kindly" is a complete fabrication?


r/nhs • • 7h ago

Process Fit to fly letter advice

0 Upvotes

My boyfriend had a K wire finger surgery on Wednesday 14th for a broken finger. We’re supposed to be flying to Amsterdam on the 23rd for 4 nights and need a fit to fly form filled out, which is specific to the airline, and need this at least 48 hours in advance of the flight.

We were told to contact the physician so emailed them on the Wednesday asking if this could be done by Monday 19th at the latest, and they said there is no guarantee it will be done one time.

We won’t want to risk cancelling or rescheduling the flights because that still needs a medical fit to fly note for our insurance to pay us back, and it needs to be provided before we cancel or reschedule.

We also don’t want just not to turn up for the flight.

We’ve spoken to the GP, and a private hospital who both said they won’t fill out the form.

Does anyone have any other ideas for what to do?


r/nhs • • 12h ago

Recruitment How is a recent graduate supposed to readmit to NMC (Nursing and Midwifery Council)?

0 Upvotes

Asking for a close friend who graduated Aug 2025 from Midwifery.
There has been no band 5 jobs in London since.
Her registration lapsed in Aug 2026 and she left the NMC register one day before automatic disqualification.
No jobs in between.
Now she'd like to give it a try for one more year and trying to rejoin the NMC register.
The website is asking for a referee from someone in NMC register that she knows and has been in touch with in the last 6 months?
And a referee from her latest employer which in her case there is none? (both mandatory fields)
What is the best course of action here? Should she contact NMC?


r/nhs • • 14h ago

Recruitment is it worrying to try to get into the NHS

0 Upvotes

i’m at the beginning of my mrcp journey now with 0 NHS experience however all i keep seeing are discouraging comments and insane waiting times for jobs. i’m aiming for non training jobs ofc as i know IMT can be a far stretch. do i actually have a chance here or am i being delusional?


r/nhs • • 16h ago

Complaints Lazy staff and favoritism

7 Upvotes

Hello everyone, I hope someone is able to lend some advise. I'm posting on behalf of my mum who has worked for the NHS for over 21 years at a large hospital.

For years now she has been coming home in tears due to the lack of professionalism and compassion she sees towards her patients on a daily basis. She has tried making complaints but this has only ever gone against her. Her ward manager is a lot younger than my mum and is very clicky with some of the other staff members - she is essentially turning a blind eye to the poor standards of care being given and allows certain staff members to stand by as my mum is struggling to deal with elderly patients. She is also pretty much managing my mum out of a job. Tonight was the final straw for me. She has come home absolutely distraught! I will be emailing the hospital myself - anonymously - and will also be reaching out to the local newspaper. I've told my mum for many years now to try and gather evidence of the wrongdoings on both the staff and the managers part, but she has always refused to take concealed video footage, as this breaches certain laws, or so she tells me. She does however have people who she has worked with in the past confirm that they will give statements. She has spoken with the union and exhausted all other support networks, where her concerns have unfortunately always fallen on deaf ears. Is anyone able to point me in the right direction where I can begin to surface these issues with people that will actually take action?

Thank you.


r/nhs • • 19h ago

AMA mens mental health

0 Upvotes

I have been going through extreme destress and upset after a recent re-occurence of a family betryal. I get a call from the nhs. I explained i needed to speak to someone because of thats going on, struggling to sleep, relentless thinking etc... and need a 3rd party view on things.

Later in the call when asked about substance abuse, i shared that i used cannabis daily.

Immediately it seemed, the cause was now aparant to them. I was referred to pathways, and told about how much of a terrible drug it was.

I understand weed can cause mental health issues but for me I find it helps alot. The main reason this annoyed me so much is because it feels like because I smoke it negates my right to be depressed, and its like they think the family betryal is only a problem because I smoke.

I was also given advice regarding someone to speak to about my problems later in the call.

Am I right to feel abit annoyed here?


r/nhs • • 21h ago

Recruitment NHS being put on a waiting list after a job interview

4 Upvotes

Does anyone have any experience or have you heard of anyone getting an offer after an interview where you didn’t get the specialist nursing post you applied for however got put on a waiting list for similar posts for 6 months? I’m just curious.. should I still be hopeful?


r/nhs • • 1d ago

Process Does anyone know how long an mri request from MSK takes

0 Upvotes

I didnt know what tag to use lol, but i went to my physio appointment (herts area) she said she was going to refer me to get an mri done, does anyone know the waiting time, or how long it takes?


r/nhs • • 1d ago

Advocating As a patient, how do you correct a statement that is full of inaccuracies?

0 Upvotes

Hello,

After struggling to get answers on the nhs over my worsening symptoms and normal bloods.

I went to a private gp for a tailored blood package, which has come back with some answers.

Now I can't really afford to go fully private so I was given a formal letter with test results and request for further investigations.

Which my NHS gp is taking seriously and has requested guidance.

The issue is, I didn't fully read the letter before handing it over to gp surgery to be scanned on my medical records.

There are some timeline mix ups and relevant information missing.

I really struggle to describe symptoms face to face given the fatigue and brain fog, turns my brain to moosh.

The receptionist at my gp surgery said she can upload what ever I write but, I'm not sure if it should be in letter form and who to address it to?

Any advice would be much appreciated, thanks.


r/nhs • • 1d ago

News Palliative care in Scotland

1 Upvotes

Hello there, I'm an italian MD specialised in radiation oncology with 3 years of experience in palliative care in Italy. I recently moved to Scotland (Edimburgh) for family reasons and I'm currently gathering all the paperwork to practice as a doctor here. I’d love to hear from fellow doctors—ideally in palliative care—about what working in Scotland is actually like (e.g., home visits, night shifts, ward life, etc.). Any info will be appreciated.


r/nhs • • 1d ago

Recruitment Band 4 RA role - visa sponsorship chances?

1 Upvotes

I’ve got an interview for a B4 RA role in the Mental Health Services Dept of a Trust, and they have been pretty vague about visa sponsorship as below:

If you are successful and you require sponsorship, your eligibility will be reviewed in line with the information on the UK Government’s website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK. 

I’m confused as to what to do, as my grad visa is ending in around 3 months, and travelling for this interview is a considerable time and financial commitment. Any advice? Thank you!


r/nhs • • 1d ago

Advocating Cancer surgery

3 Upvotes

My wife was diagnosed with breast cancer (triple negative) back in March that had unfortunately spread to the adjacent lymph node and a small area in her pelvis.

The plan was that she would undergo chemotherapy and then have the primary and the lymph node removed a few weeks later and that a course of radiotherapy may be required for her pelvis.

She had a couple of scans (CT/MRI) prior to her last chemo which showed that the primary and secondaries had reduced and there was nothing new, so we thought we were on track.

Then it was just radio silence, we heard nothing for weeks and I had to start to chase various secretaries to try to get answers.

We finally had a meeting with her oncologist on Monday and apparently the plan has changed, she will no longer be getting surgery as the cancer has already spread!

The current recommendation is that she continues with the Phesgo injections and also takes estrogen suppression medication; the scans will be repeated in a month or so to check.

After the scans she'll be referred back to the MDT .

My wife is a radiographer who has worked within the NHS for over 30 years so she knows a bit about how it all works.

She is struggling cognitively with chemo brain so I'm having to do a lot of the leg work and I don't know where to go for here?


r/nhs • • 1d ago

Advocating I hate the NHS.

0 Upvotes

I had a femoral line inserted into my groin for the first time today. Before the procedure took place, the doctor had a cold/freeze numbing spray used on me to numb the area. It was continuously sprayed into my vulva approximately four times and this caused an instant burning, acidic pain that lasted for several minutes. (It is the evening now and I still feel discomfort down there.)

When I told the doctor that this was causing me immense pain, he didn't say or do anything. He was completely apathetic and just carried on with the procedure whilst I clenched my legs closed whilst trying to cover my genital area with my hand over my hospital gown. I sobbed throughout the procedure due to this burning pain.

My pain was brushed off and I was told that this pain had been caused by 'anxiety'. I was repetitively offered anti-anxiety meds, despite not having an anxiety disorder.

When the procedure actually started, it triggered a severe sickle cell pain crisis. This was ignored and the man just kept going. I had to grab onto my phone as hard as I could to try to distract myself. I tried so hard to keep as still as possible.

I was vocal about both issues during the procedure: i.e. the freeze spray causing a burning pain in my genitals and also about my sickle cell crisis when it started. He did not stop at any point or give me a short break or any time to breathe.

I was gaslit about my pain continuously and repetitively offered anti-anxiety medication (and at one point, paracetamol). My vagina did not burn because I am 'anxious'. It burned because you carelessly and excessively sprayed a chemical substance onto it! Why were anxiety drugs pushed so hard on me?

I am not someone who struggles advocating for myself when I need to, but my concerns are never taken seriously (i.e. not even verbally responding to acknowledge that I had expressed severe pain and discomfort - I essentially just talk to myself because I don't even get an 'oh, okay' or just a grunt of acknowledgement).

I feel as though the above would not have happened had I been a man. This is just speculation and I am ready to accept that I may be wrong on this point.

I am lucky that I insisted on having my boyfriend in the room with me as I have a loving and understanding partner who is able to provide me with some comfort. He tried so hard not to cry whilst trying to comfort me today and it absolutely broke my heart to see the pain/sadness in his face. I could see that he was trying to be strong for me and I felt so sad seeing him like this.

The account detailed above is just one of the endless examples I have experienced. I have had multiple yearly experiences similar to this for many decades now as I have had to deal with this sort of thing from when I was an infant (my mother used to try so hard to advocate for me from infanthood, so that is how I know this was happening back then). As someone with severe health issues, I have always regretted making the decision to seek emergency medical assistance or consenting to treatments. I always wonder why I bother. I feel so dumb every time I am hopeful or optimistic.

--

I live outside London and a train ticket to my appointment cost £90 today. I have some friends who have said they'd like to support me and come to appointments with me, but I do not feel comfortable asking people to spend that much money on the train every couple of weeks. Side note: I am annoyed I spent this much money on travel for this bullshit day. If I knew the above would happen, I would have never consented to undertaking this treatment that is meant to happen every few weeks. I would love the extra support, but I don't want receiving that support financially burdensome for them.

--

How do other people handle or get through experiencing medical trauma repeatedly or traumatising hospital experiences? I am the only person I know with my health issues and I feel alone and isolated not knowing anyone with severe, chronic health issues who understands what this feels like. I have read so many published news articles and posts over the years of patients with my condition detailing similar experiences of poor care, so I know I am not the only one who has to deal with this.

[I don't mean this in a mean way, but I am not interested in hearing about people who, for example, maybe broke a bone once and had their injury understood and addressed right away.]

I would very much appreciate hearing from those who have severely debilitating, lifelong illnesses that are constantly misunderstood or brushed away repetitively. I would like to hear from other patients who try so hard to advocate for themselves when they are at their most vulnerable and how they handle it when it fails.

#oneofmanystories #sicklecell #NHS #rant


r/nhs • • 1d ago

Recruitment NHS GMTS 2027

1 Upvotes

I’ve been a nurse for 7 years, currently band 6 and progressively got tired of the low pay at the NHS. I’ve been thinking about applying for a healthcare management MBA and came across the NHS GMTS. Does anyone have experience/ has heard of someone going for it as a RN? Is it a good thing to do? I started the application but keep thinking about the fact that we’re expected to resign from our jobs. If anyone has completed the training what are the jobs prospects? Are you working in or out the NHS? Thank you in advance ☺️


r/nhs • • 1d ago

Recruitment Imaging assistant band 2

1 Upvotes

Anybody got any idea on any questions they could ask in interview and any tips for the interview thx in advance :)


r/nhs • • 1d ago

Process Second referral for potential brain tumour - how does this work?

2 Upvotes

Hi all,

So in January of 2025, I was referred by my GP for a neuro consult and brain scans due to ongoing migraines that we wanted to make sure weren't the result of something worse. I never heard from the hospital I was referred to, and followed up a few times, but it was a Routine referral so I was told it would take a while.

I saw an optician today and he did some tests and basically he is also worried that there might be a neuro issue causing the migraines and screwing with my eyes, so he said he'd make the same referral as the GP but mark it Urgent.

My question is, basically, what happens now? How urgent is Urgent? Also optician said at 10am that it should be on my NHS app by midday and as of 5:13pm it's not there, so at what point do I follow up considering the optician did use the phrase brain tumour?


r/nhs • • 1d ago

Recruitment Employment gap due to mental health

3 Upvotes

I've just started a course at university as a mature student and recently found out that the NHS does a full employment check. A couple of years ago I was unemployed for 3 years due to mental health but have pulled through and started working again. I've worked for a couple of years and am now about to start a degree. I suspect I've had CPTSD the entire time. Will this affect my chances of getting a job when I graduate? I know the laws around discrimination, but in reality there is so much stigma around employment gaps and mental health.

Any insight would be great.

Thank you.


r/nhs • • 2d ago

Process Geneticist and NHS blood tests

0 Upvotes

Hi everyone,

Ive been trying to get refered to a geneticist through my GP due to some concerning symptoms that the neurology team has stated is out of their scope but my GP denied to do the referal as aparently the geneticist team is reallt tough to get into. I am wondering if anyone has had experiences with the nhs geneticist teams? Because im stuck at the moment, I'm in the process of looking for a private geneticist but am wondering if anyone had any recommendations? Im preferably looking for one that offers private referrals but is on the NHS/could requests blood work through the NHS even if a private consult is made?

Any advice would be appreciated!


r/nhs • • 2d ago

Process What’s the point

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5 Upvotes

they never contacted me on Friday so I’ve called them every day but they haven’t answered the phone. getting really sad and frustrated


r/nhs • • 2d ago

Recruitment How many people apply for band 6 jobs and get interviews? - London

1 Upvotes

For recruitment managers, how many people tend to get into the interviews for a band 6 role? I’ve recently interviewed for one in London and I’m gauging the competition while I wait for my result


r/nhs • • 2d ago

Complaints We’re a scientist and a radiographer, and we STILL had to fight the system to get diagnosed. What happens to everyone else?

89 Upvotes

Hey everyone, I needed to vent this because the sheer amount of diagnostic failure my partner and I have experienced over the past few months has left us both angry and deeply worried about how the current primary care system treats ordinary patients.
For context: I (24M) am a scientist, and my partner (24F) is a hospital radiographer. You’d think having medical literacy and understanding how diagnostic pathways work would make navigating the healthcare system straightforward. It didn't.
Here is how primary care failed both of us on two completely different conditions:

Case 1: My Eyes
I developed metamorphopsia (visual distortion) and severe photosensitivity (high sensitivity to light). I managed to get an OCT scan from spec-savers that showed clear structural changes in my retina, which is a massive red flag in eye care that warrants an urgent specialist referral.

The GP’s response: Looked at it, dismissed it as "dry macular eye," and told me point-blank that there was "nothing to be done." No referral to the hospital eye service. No follow-up. Just sent me on my way to live with progressing visual distortion.

The Reality: I had to advocate for myself, bypass the GP, and pay out-of-pocket for private care. The specialist immediately recognized it as a Stargardt disease subtype (a genetic macular dystrophy that likely leads to blindness over time).

The Aftermath: I’m now awaiting genetic testing results (ABCA4 line) and managed to source NoIR 97 filter glasses myself which are know to enable me to keep my eye sight for much longer, and have made a massive difference to my daily glare and comfort. But if I had listened to my GP, I’d be sitting at home in the dark believing I was helpless.

Case 2: My Girlfriend’s medical dismissal.

While I was fighting for my eyes, my girlfriend developed severe, debilitating pelvic pain, pain during sex (dyspareunia), secondary vaginismus, chronic fatigue, sleep loss, and loss of appetite.

The GP’s response (x4): Over the course of weeks, four separate GPs told her it was "just a virus" and sent her away.

The Gaslighting: Despite her telling them her symptoms made her daily life miserable, they repeatedly forced her to take pregnancy tests at multiple appointments instead of running actual pelvic investigations. When she finally went back with me standing silently in the room, they suddenly agreed to do an exam, only to default to treating it as a basic "infection" without confirming anything on swabs.

The Reality: In total desperation, with no primary care doctor willing to look further, she ended up in A&E. The hospital team immediately recognized the severity, ran urgent scans to rule out cervical cancer, and after weeks of specialist testing confirmed adenomyosis (her uterine lining growing deep into the muscular wall).
The Aftermath: She is finally on proper medical management and pelvic floor therapy, but it took a hospital emergency visit to get basic gynecological care.

When we look back on this, what terrifies us isn't just that these individual GPs were clueless, it’s the realization of what happens to people who don't have our background.
We knew how to read scans, we knew what medical terms meant, we knew when a doctor was giving us scientifically impossible answers ("a virus doesn't cause vaginismus"), and we had the privilege/stamina to keep pushing, pay privately, or go to A&E.
What happens to someone who doesn't speak English as a first language? Who doesn't know what an OCT scan means? Who can't afford private care? Who trusts their GP implicitly when told "it's just a virus"?
They get sent home. They live in pain. Their vision degrades. Their conditions worsen.
The 10-minute appointment model and aggressive gatekeeping mean GPs are defaulting to low-effort shortcuts instead of basic clinical curiosity. If two medical/scientific professionals were treated like crazy, hysterical, or uneducated patients, the system isn't just under pressure, it’s actively failing the people who need it most.
Has anyone else had to become their own specialist just to get a basic diagnosis?


r/nhs • • 2d ago

Process Mri results

1 Upvotes

I had an mri 2 weeks ago through outpatients, requested as a result of an a and e trip, and i am yet to hear anything back. i was told id recieve my results, and next steps withing 1-2 weeka. Its to help aid an ongoing investigation for fnd, any help in what steps to take would be great


r/nhs • • 2d ago

Process Getting info from a hospital

0 Upvotes

I'm from the UK originally and now live in New Zealand, but all my family are still in the UK. Right now I have a close family member in hospital, in England - they've been in about 3 weeks now.

Another family member is visiting regularly but is a bit overwhelmed with it all, and can't really tell me what's happening. The one in hospital isn't in a state to be sending updates either. Is there some way I can get information about their condition and prognosis?


r/nhs • • 2d ago

Process NHS S2 form

1 Upvotes

Hi everyone! 😊
I would like to have my pregnancy check-ups in another country, and I have already received an S2 form from the NHS.
However, I’m a bit confused about how the process works and where to start.
Do I need to arrange my appointments through a hospital, or can I also see a GP or a private clinic in the country where I want to receive care?
Does the hospital or healthcare provider need to contact the NHS directly, or do I have to arrange everything myself?
How does the payment process work? Do I need to pay upfront and claim the money back, or are the costs covered directly through the S2 arrangement?
If anyone has used an S2 form to receive pregnancy care abroad, I would really appreciate it if you could share your experience and explain how you went about it.
Thank you so much! ❤️