Hey everyone,
Just wanted to share a frustrating situation and see if anyone has successfully fought this or has advice.
I unfortunately fell victim to an email scam and someone managed to redeem a $100 voucher (20,000 points) from my Flybuys account. The second I realised what happened, I tried to contact Flybuys immediately to stop the voucher from going through.
The problem? Their office was completely closed.
I rang them first thing the next morning as soon as their phone lines opened. The support rep told me they won't reimburse the points and can't stop the voucher because their fine print states vouchers can't be cancelled after 4 hours.
How am I supposed to comply with a strict 4-hour notification window when their own customer service lines are closed and they don't provide an after-hours portal or chat to report urgent fraud? I literally could not contact them within that timeframe because of their schedule.
Has anyone dealt with this procedural loop before? Do I have any luck escalating this to an ombudsman or management, or am I just out of pocket because of their restrictive hours?

I know it's listed as instore only but has anyone cashed their points in for a physical gift card and been able to use it for online purchases?

I've been saving my points to buy christmas presents for my little one but my local store is a Khub and so has minimal range compared to a Kmart store, hence why I want to buy online.

I updated the app tonight and got the error message.
I checked the app's version requirements and its Android 7 and up.
I have 9.

I've messaged Flybuys via Facebook, have to wait until tomorrow for a reply.

Any one else having this problem?

Update: Flybuys via Messenger have asked for everything except a urine sample and have no idea.
Its nice to be the only person in Australia with a problem, makes me feel special 🙄.

Update: I downloaded the APK suggested by a Redditor on another post I did in r/Aussie and it worked.

An item offer of 600 bonus points. I bought 5 packets but only received 600 points. I thought I was going to get 5 x 600 points. Is this normal?

Can Flybys dollars be used to buy cigarettes at Coles ? And do I have to use cash to use flybuys dollars ? I have $130 in Flybuys dollars can I just use that for shopping ? Also how can I tell if my physical card is still active ?

As per the title

Anyone else had this happen?

I'd been using my card since 2024, realised last year that I wasn't getting points. There was something about me not having verified my phone number, so I thought it was just that and points were going into the void.

I automatically added the card to my google wallet from flybuys. It added as a "coles flybuys", which I thought was odd. I don't have a coles loyalty program account (if they have one separate from flybuys?).

I recall it was an annoying process logging in, verification etc. therefore, I neglected to login again or check for many months. Didn't get the flybuys app. Today I got an email saying I hadn't used my card for 9 months, despite diligently scanning at checkouts.

The card in my google wallet has the same member number as the barcode number, but it's not my member number.

Accidental error? Or has this happened to many other people besides me? Is it a scam stealing peoples' points?

I've seen one other reddit reddit post where a similar thing happened with Apple wallet. Can anyone explain why?

Has anyone had this happen and figured out a fix?

I am trying to redeem for a couple hundred worth of TCN cards but no luck. Have tried:

* Reinstall app

* Log out, log in

* Browser on Android

* Delete cookies and accept all new cookies

* Different browsers on laptop

* Different denominations on same gift card

* Different TCN gift card

The only thing I haven't done yet is to try and redeem for a different type of gift card, but I don't want anything from the other cards.

I realized my Flybuys points was sitting there and not getting transferred to Velocity after hitting more than 3000 points since yesterday. New flybuys points came in just now, and still there.

I was on auto transferring for many years, so I assume there is some kinda system error on either side? Because I tried the manual transfer as well just now, it doesn’t work.

I tried to log into my account today and no joy, tried all the usual things things call the number, when I'm finally answered I gave the lady my flybuys number, here her tapping away, she asks for my name and DoB so I give that, she then says that due to inactivity my account has been closed and all my details deleted

Fuck you flybuys, my wife died a couple of years ago and I basically haven't been out of the house since and but no correspondence will be entered into, the advice was just make a new account. No flybuys I will not make a new account, I wanted to use the account I was using with my wife.

Goodbye flybuys

Rant over

Can somebody share their wisdom please. If I spend $55 at Coles and redeem $30 worth of flybuys points and pay $25 myself, does that transaction qualify for the "spend $50 a week for 4 weeks" promotion

hi everyone

i recently transferred my points into velocity to which i assumed was my velocity account but it turns out it wasn’t

i’m now trying to see what velocity account is linked to my flubuys account and i can’t seem to find it

i’ve tried calling flybuys - been on hold for the last 2 hours
i tried the chat bot - told me to contact velocity
i tried contacting velocity - told me to contact flybuys

idk can someone help me pls!! i wasted all my points on this and im kinda panicking!!

Little luck but I'm gonna ask anyway.

If I forget to scan my Flybuys card on last promotional week's gift card offer (2000 Flybuys pts when you purchase one of the two Mastercard GC), can it be added retroactively?

It's a bonus points gift card so afaik you shouldn't go in store but have to contact Flybuys customer service. But I'm having like no luck in getting it applied. Just want to know the specific rules if it's actually possible to it being added, as per Coles/Flybuys policy.

Is this true?

I keep getting these type of offers

Are they stackable? Can I claim both of these with one shop?

Just wanting to know if this ever happens where they offer a bonus and when you fulfil requirements you don’t get the bonus?

Last week I had an activated bonus of 10x points of any purchase at Kmart. Went and spent $70 at Kmart, got the 70 points but have not received the bonus.

Also had another “get 10x points for your highest shop at Coles” between two dates. Highest shop was $56 within the timeframe in Coles, got the points but not the bonus points?

I’m hoping I don’t always have to chase up customer service for missing points as it’s hard to keep track of with such a delay anyway??

Do the offers double up like that?

Can anyone tell me when week 4 starts of the current 4 week promo? I normally shop on a Friday but have to call in today but want to make sure it counts. The promo doesn't always show up in the app for some reason.

Hi all, so I'm pretty new to using flybuys and I'm a little confused about how I can use them. I'm used to Woolies everyday rewards where I can use all my points in the one go if I want too (say I've got 6000 points, which is equal to $30 in rewards. I can use the full $30 off in one go).

Is flybuys the same or can I only deduct $10 off each shop? I assumed it would be the same as Woolies but just looking at the flybuys app now (I've included a screenshot), they're saying I can get $10 off my next 3 shops (I've got 7839 points= $30 off). Am I really only allowed to use $10 off per shop and not use the points all in one go? Seems a little silly. I like to save up all my points and do one big shop for free, usually around Xmas time.

Would appreciate some guidance, sorry if this is a silly question! Thanks.

Why am I feeling excited farming flybuys? Maybe is because I’am getting old and my priorities are shifting? xD

Anyone here from families carrying a Flybuys membership through 3 generations? Grandparents through to kids? Would love to hear about it.

I was trying to claim points for a Liquourland transaction that I did online using my mobile in a rush before the origin game started, didn't realise I hadn't logged in as I was using the shopback offer origin offer yesterday.

Agent's response:

I reckon I'd have 1-2 "not scanned" transactions ever. No idea how I can check.

But anyway, why the friction? The agent refused to apply the points...saying "No, please make sure to scan or enter your member number next time you shop so you can earn points." then closed the chat. Another agent comes on, apologises first, then confirms the previous agent had applied the points...WTF?...and then reiterates the same thing.

I get it. And thanks for the goodwill. Goodwill from a loyalty program. Wow.

Is this normal customer service?

PS: their online enquiry form, linked in their own FAQ, is down/not available and directs you to the live chat!

Searched the sub and it looks like the last time a deal was posted for 20x Airbnb gcs was 2 years ago!

Is this a relatively rare 20x promo ?

Got a missing points issue that I need resolved. Several live chat sessions have gone nowhere. Mostly they say they'll get back to me and don't. I got a the email memberhelp@flybuys.com.au off a consumer advocacy website site. Thay inbox returns an automated message saying that the inbox isn't monitored.

They have no phone options.

Should I start escalating to Wesfarmers/Coles groups or something?

For context, I logged into the officeworks web site, using the OnePass member login, to order a $900 click and collect item. Picked it up a week or so ago and no points.

EDIT: Didn't end up calling, but I did email both info@wesfarmers.com.au and online.customercare@coles.com.au highlighting the issue. The response took me back a bit. They allocated the missing points, refunded my annual OnePass subscription fee and said they're assembling a team from OnePass, Flybuys and Officeworks to see exactly where they went wrong. Pretty cool response.

Don't judge the purchases.

Was genuinely baffled and actually debated the price when she said $49 total. Heineken was $53 alone.

They checked their system and it was correct. Somehow got a 50% discount at liquor land.

No idea how but would be keen to replicate it if anyone knows if this was legitimate. I assume it was a bug.