r/bathandbodyworks • u/Late-Professional322 • 15m ago
Question Was this associate lying
I’ve had this bottle for a while. I bought it for my daughter for her birthday. It’s barely used. I brought it into my local bath and body work to exchange it for another bottle this size of Vanilla. She told me I wasn’t able to exchange it because they don’t sell it anymore. I didn’t believe her because an associate at another store told me to exchange a full size bottle because mine again the topper was broken. That bottle was half way used and I did as he said with no problems. I didn’t argue with this lady I asked if there was someone she could ask to be sure and she said no and pointed to some fine print that’s at the register about their exchange policy. I didn’t bother to read it. I left and googled it. From the Google response seems as though she was wrong. So are there any BBW associated that could clarify it for me on if this is exchangeable or do I just need to trash the bottle.
Thanks in advance for your responses.