r/bathandbodyworks • u/CHIEF_GILLESPIE • 6h ago
Store Policies/Questions What just happened?
Hi!
I arrived at the store, and it was only myself and the associate, who I assume has a managerial role since I watched her carry out the sales sign to the curb. (plaza shopping mall) I saw three mist, two are pictured and the third was Starfruit Sangaria (?). All were on the 75% off table. I grabbed the two mist, along with two Dream Bright lotions. She saw me put them in my basket and commented that she was going to get them if I did not. I laughed, walked around a bit more, then went to check out. She scanned DB, and it rang up full price. She stated," I am not sure that's been happening a lot lately." I waited, assuming since it's a known issue, she would override the two bottles. She instead just repeated her statement, so I declined them. Then, when she grabbed the mist, she told me she couldn't sell them to me because the system would not let her. I asked if this could be an override or what could be done and was met with the same response.
I am inclined to call back and ask for a manager, but if she opened the store, isn't that her?
What would you do, is it worth it? Can you add more context on why she refused to sell the items?
Thanks.
