r/Steam • u/AutoModerator • 13d ago

Support Megathread /r/Steam Monthly Community Support Thread.

Welcome to the /r/Steam Community Support Thread!

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u/YuGK27 8d ago

Regarding refunding...

I understand that steam can't refund games over 2 hours.

But i wish it would make a little exception for my case because; I recently downloaded Total War: Warhammer 3, and even with the lowest possible graphics, playing it windowed and even then lowering resolution, my device's processor can't handle it, i would freeze and lag. Obviously the fault is on me for not properly checking the specs required. I "played" 4 hours, but it was more like I was spending 2 hours trying to tweak my device to the right settings for it and then another 2 hours of lagging through the TUTORIAL CAMPAIGN AND CRASHING 6 TIMES...

ANYWAYS, i completely understand that I can't refund the main game, but it didn't accept my request to refund the DLCs that I bought, that I didn't even get the chance to play :(( Can anyone guide me on if it's possible to save me some money as im just a poor college student </3

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u/Robot1me 8d ago

Hey if you share this word for word to Steam Support they might actually make an exception for you! Some of their agents are very understanding (not guaranteed but it's worth a shot.) Crossing my fingers for you ^w^

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u/YuGK27 8d ago

Thanks king! However I've already submitted and was denied two requests for refund :( I'm scared if I send again they're gonna ban me or something sndncj

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u/Robot1me 8d ago

Aw I see u_u From a while back there was this post (now deleted apparently) where this OP just responded with "pretty please" and the next agent approved the refund request. It's showing the best cases but maybe that still works, lol. Steam wouldn't ban your account for contacting them for this, at worst they may impose a ticket cooldown. Good luck :3

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u/YuGK27 7d ago

Thanks king! It worked! They've issued me a refund :)))) thanks steam frfr

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u/Michael_Goodwin 6d ago

How did you get in touch with them? It seems impossible to find a "contact support" or "chat now" etc anywhere

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u/YuGK27 1d ago

Hi! Sorry for the late reply,

In the steam app, Help > Steam Support, then you select the game you need help with, and if you fiddle around with the options, for me it was Gameplay or technical issue > I am having another problem > Contact Game Support

Hope that helps!

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u/Robot1me 5d ago

AWESOME, makes me super happy to hear for you ^w^ Thanks for the update!