/r/Steam Monthly Community Support Thread.

[u/AutoModerator]

Welcome to the /r/Steam Community Support Thread!

Is your account hijacked? Follow this guide to recover it.

This Steam Guide goes over how to troubleshoot download and connection issues.

This Steam Guide goes over how to troubleshoot web-page and other connection issues.

How to re-install Steam. This method will NOT remove your games.

We have a dedicated support channel in our Discord server that you can also post in.

We invite everyone to help other users in our Community Support Threads and on our Discord server.

Please take more than 10 seconds to write your question.

A well-structured and good-looking comment with all necessary information goes a long way in getting someone to help you and makes your question a lot easier to understand.

Do not delete your comments.

People find questions & solutions in these threads by searching for the same issue.

If you find an answer or solution to your question or issue please edit your comment to include the answer or solution.

There are no magicians here.

Some questions will not be answered or replied to. As an example: "my game crashes" or "my download speed is slow" is not something you should even really expect an answer to. Troubleshooting and finding the solution to these issues requires a lot more information than simply stating "game doesn't launch", such as detailed information on when the issue started and how you perceive it, screenshots of any errors or the problem itself, crash logs, system specs, etc.

Consider using other things like the Steam Community Forums, an internet search engine, or a different support forum like /r/SteamSupport if no one here can offer any help. Additionally, every game on Steam has its own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.

Only Steam Support can solve personal account issues...

...such as payment & purchasing issues or password & login issues. We can only give advice on how to get in contact with Steam Support.

No one, including Steam Support, can assist with item/trade scams.

/r/Steam is not affiliated with Valve in any way whatsoever.

Additional Information & Resources

• Search for previous Support Threads.
• You can view average Steam Support response times here.
• This is our guide on what to do if your account has been hijacked.
• If you have proof of a scammer you should report their Steam profile. Do not post about it here.
• This Steam Support article details what counts as proof of ownership.
• Information on fraudulent key distributors and safe sites to buy Steam game CD keys from.
• Educate yourself on scams
• /r/SteamDeck - /r/SteamOS - /r/Steam_Link - /r/SteamController

[u/YuGK27]

Thanks king! However I've already submitted and was denied two requests for refund :( I'm scared if I send again they're gonna ban me or something sndncj

[u/Robot1me → u/YuGK27]

Aw I see u_u From a while back there was this post (now deleted apparently) where this OP just responded with "pretty please" and the next agent approved the refund request. It's showing the best cases but maybe that still works, lol. Steam wouldn't ban your account for contacting them for this, at worst they may impose a ticket cooldown. Good luck :3

[u/YuGK27 → u/Robot1me]

Thanks king! It worked! They've issued me a refund :)))) thanks steam frfr

[u/Michael_Goodwin → u/YuGK27]

How did you get in touch with them? It seems impossible to find a "contact support" or "chat now" etc anywhere

[u/YuGK27 → u/Michael_Goodwin]

Hi! Sorry for the late reply,

In the steam app, Help > Steam Support, then you select the game you need help with, and if you fiddle around with the options, for me it was Gameplay or technical issue > I am having another problem > Contact Game Support

Hope that helps!