Revolut: Account security must not exclude the legitimate account holder.

I have been unable to access my own account for some time because Revolut's identity verification process requires steps that I cannot realistically complete due to my visual impairment.

I am expected to read small text on a mobile screen during a timed video recording while remaining at a specific distance from the camera. When I move closer to read the text, the verification is interrupted or the session expires. I have documented the problem and sent videos demonstrating it to customer support. Instead of receiving a practical solution, I keep being instructed to repeat the same process.

Is this what security and accessibility in financial services should look like in 2026?

Identity verification is essential. However, an accessible alternative must be available for people who cannot complete the standard procedure. Customers should not lose access to their own money simply because they cannot read on-screen text during a timed video verification.

I am asking Revolut for a practical solution: an accessible identity verification method and direct assistance from a support representative.

I live in the Netherlands and don't use crypto much (I only bought USTC once to pay for 3k worth of CS2 skins). I have a decent income from clearly documented sources, and I also pay for a premium subscription.

Everything had been perfect until now, but for the last three days, my account has been getting blocked. They've been asking me to provide my patronymic every day since Monday. WTF is going on?

The best part? I haven't made any transactions between the blocks.

Support either can't or doesn't want to look into my case properly.

I don't know what to do or who can help me, but this is making me lose trust in the bank.

Has anyone else experienced the same issue recently?

I opened both of them, one is 2.5% and other is 2.48% and now I was thinking... is there any point for me to use both?

Better question would be, is there any logic to use both or I should just use whichever has better interest?

i made a payment and then had to send the receipt to someone and THEN i noticed (later) that it had my full living address written on the receipt, doesnt happen with other banks im using to pay, this is one more reason to stop revolut at least for payments i ended up using it mainly to send money to relatives

I have a scheduled daily transfer to my Instant savings account and for a few days now I’m getting these ‘Move money’ notifications the day before and on the day of the transfer. So 2 times a day! I have all notifications in the app Off. It’s annoying, what can I do to turn these off as well?

Edit: ios

If Revolut offers Bizum inside of Spain, why can't it just offer the same transfer service for its customers that live outside of Spain?

This way whoever needs Bizum can just activate it and use Spain's most used money transfering service.

5 days and no comms about this issue.
Crash does not seem to be isolated to iOS 16.7 as one user reported iOS 17 also crashes.
App is supposed to support downwards iOS 15 as per store page.
Revolut should at least post an acknowledgement of the issue.

Other reports:
https://www.reddit.com/r/Revolut/comments/1x377gw/fr_revolut_app_crashes_on_startup/
https://www.reddit.com/r/Revolut/comments/1x55elq/app_keeps_crashing_on_iphone/

Recently, whenever I tried to open the app it just closed instantly. I tried restarting my phone, uninstalling a bunch of apps and reinstalling the app but nothing worked. There's no update on the app store either, I genuinely don't know what to do. I'm using an iphone 7 for clarity.