Since the application ai probably was made in a country where the name is written in not the same format as in Hungary the system can’t tell that in Hungary we write our names in the other way and thats how on my id is and the system can’t accept it and my account got closed 5 times now and I can’t reach support as you need to be logged in for that and even after they say its fine, it gets closed in 1 minute. Someone had someone experience and what can even be done?

I live in the Netherlands and don't use crypto much (I only bought USTC once to pay for 3k worth of CS2 skins). I have a decent income from clearly documented sources, and I also pay for a premium subscription.

Everything had been perfect until now, but for the last three days, my account has been getting blocked. They've been asking me to provide my patronymic every day since Monday. WTF is going on?

The best part? I haven't made any transactions between the blocks.

Support either can't or doesn't want to look into my case properly.

I don't know what to do or who can help me, but this is making me lose trust in the bank.

Has anyone else experienced the same issue recently?

I can permanently move direct debits and card payments to a specific pocket, I can even set a card to only take money out from a specific pocket, which helps with budgeting a lot, but the payments for Revolut’s own paid plans.. yea that always comes out of the main account, with no way to change it :(

Seems like such a simple fix to me, please give me the option to adjust this. Thank you!

Revolut: Account security must not exclude the legitimate account holder.

I have been unable to access my own account for some time because Revolut's identity verification process requires steps that I cannot realistically complete due to my visual impairment.

I am expected to read small text on a mobile screen during a timed video recording while remaining at a specific distance from the camera. When I move closer to read the text, the verification is interrupted or the session expires. I have documented the problem and sent videos demonstrating it to customer support. Instead of receiving a practical solution, I keep being instructed to repeat the same process.

Is this what security and accessibility in financial services should look like in 2026?

Identity verification is essential. However, an accessible alternative must be available for people who cannot complete the standard procedure. Customers should not lose access to their own money simply because they cannot read on-screen text during a timed video verification.

I am asking Revolut for a practical solution: an accessible identity verification method and direct assistance from a support representative.

Hello Reddit, I've got a weird issue.
I created a direct debit subscription in a Pocket and... the service didn't bill me besides the initial payment. Revolut has no trace of the transactions on the agreed days.
(I usually use card payments for my subscriptions and sometimes used one-time bank transfers, but it's actually the first time I use direct debits with Revolut)

The service was saying everything was paid on time in their customer support portal, but a few months later, wanting to have enough money to pay in bulk just in case, I moved it back to the Main Account.
And the next month, the payment worked! Followed by one payment every working day until what I missed was paid. The payment references indicates the payment's date rather than the date I should've been charged. No late charge, no warning email, no warning in the CS portal, nothing weird besides that the payment moved to the future...

I really would want to move the payment back to the Pocket, but I fear triggering the same glitch again. Has anybody else used Revolut and got weird non-charged transactions by using a Pocket?

The pocket contains exactly the amount I owed each month (it's auto-transfered the day before from savings) so the payment should be accepted as far I know and Revolut doesn't show any failure in the transaction log. It's as if the subscription service "detected" a Pocket with the exact required amount, and never sent a formal payment until it "detected" the main account with much more money.
But... there's no way the service could detect that and postpone without Revolut having anything in the logs, right?

Example : 02 july charged ref 20260702 02 august nothing
02 september nothing
(flipped to main account)
02 october charged ref 20261002 05 october charged ref 20261005 (days skipped because of weekend?)
06 october charged ref 20261006
07 october nothing (charged amount matches the "logical" billing)