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I'm representing Australia at a World Championships in Peru and have arrived without my luggage containing essential competition equipment.

We checked in with Qantas in Brisbane on Wednesday for our Brisbane–Melbourne leg, but later discovered we weren't given a baggage tag/receipt for this particular bag, despite watching it being checked in.

We booked through LATAM, so we don't have a Qantas booking reference, making their lost baggage system impossible to use.

LATAM has spent over 24 hours trying to locate it, but we believe the issue originated at Qantas check-in. Qantas hasn't responded to our emails.

Does anyone know how to contact someone at Qantas directly who can urgently help? We're overseas, running out of time, and I'm desperate to recover my competition equipment before the event.

Any help or contacts would be hugely appreciated! 🙏

​Hi everyone,

​I booked a cash ticket for a China Eastern (MU) flight in December directly on the Qantas website 48 hours ago. I received a booking reference (PNR), but the status is empty and I still haven't received an e-ticket number or confirmation email.

​I've called Qantas customer service multiple times, but the reps just keep telling me they are waiting on China Eastern to process and confirm the segment on their end since the booking is waitlisted.

​The problem is that current ticket prices for these flights have quadrupled since I booked, so canceling and rebooking somewhere else is not an option.

​Has anyone experienced this delay with cash codeshare/interline bookings between Qantas and China Eastern?

​How long did it take for the partner airline to process/confirm the space?

​Appreciate any advice on how to get past the generic call center responses.

Thanks!