I’ve been a Residential Manager for over a year and just recently got a job offer to move to the Commercial?

Any tips? Suggestion… what are the big difference. How can I prepare myself for this position?

Edited: Length and Clarity

I work in property management on and off and recently moved into a property managed by CORUM RE in Denver. We've had ongoing communication and follow-through issues since the application process, and I'm trying to figure out whether this is typical for them or the industry outside of the groups I work with.

We applied a week before move-in and repeatedly had to call for updates. Eventually, our calls and emails went unanswered until we made multiple calls during the final hour of the workday before our move. We didn't find out we were approved until the night before move-in.

Since moving in four weeks ago, we've experienced several issues:

• Parking: I was assigned a compact space that my SUV wouldn't fit in. The replacement was surrounded by columns, making it difficult to get in and out. Resolving this took several days of tracking down staff.
• Move-in issues: We weren't given mailbox keys or set up to receive package notifications on move-in day. The keys took a week to be given to us, with no explanation.
• Cleaning and maintenance: Despite being told the apartment had been cleaned, there was significant black dust on fixtures and ceilings, food stuck in the stovetop, and old mounting hardware left in the showers. We also found substantial water damage under the sink and eventually addressed it ourselves after submitting multiple service requests.
• Gym noise: The gym is directly below our unit, and dropped weights causes loud booms and shaking throughout our apartment, sometimes as late as 10 p.m. I understand apartment living comes with noise, but this feels excessive.

The biggest issue is communication. We repeatedly email the office and never receive responses or even confirmation that our messages have been received, despite them showing as delivered. Staff are often unavailable when we visit in person, and whenever they see us approaching the office, they leave. A maintenance worker will come out and tell us they've stepped away. Other times, we're redirected to the other agent without anyone offering to help.

A new agent was assigned to assist us, but after requesting our package portal login, we were still waiting five days later. He also referred to me as “the one who complained about the gym weights.” I had simply explained that I understood they might not be able to do much, but that even a sign asking residents not to slam weights would be appreciated. The senior community manager said she would send an email, but the interaction felt awkward and uncomfortable... and no email was ever sent.

We recently discovered significant damage to the side of the refrigerator that wasn't visible until we pulled it out. When my partner reported it, the agent told them to email the office, despite our repeated experience of receiving no responses.

At this point, we're struggling to understand whether the office is understaffed, disorganized, dismissive, or whether there's something else going on. We're respectful, introverted people who generally go with the flow, and we've never experienced these issues at previous properties. I'm concerned that we've somehow been labeled as problem tenants simply for trying to resolve basic issues.

For context, I have about five years of experience working in property management. I've always tried to treat residents the way I'd want to be treated, which makes this experience especially frustrating. The residents here are lovely, and one of the maintenance technicians has been great, so this isn't meant to criticize everyone at the property.

The senior community manager and one leasing agent cover this property and its sister property next door. Interestingly, reviews of the sister property describe similar communication and follow through problems, although I typically take online reviews with a grain of salt.

Thanks for reading. I'm genuinely unsure how to approach the situation.

TLDR: Moved into new apartment complex. After applying (and a relatively good tour), we had communication issued right off the bat. OP conflicted on whether or not it is culture issue or the office is discriminatory/judgmental about OP and partner. TY for reading if you even got this far!

Hi everyone! I’m new to this subreddit community. I’m trying to figure out what to do with my life. I’m interested in blue collar & construction work, but I’m looking into project management as well & I think I’m really really interested.

How do I get started? What sound advice does anyone in this community have for me? Do I have to get any certificates? Schooling? What real world jobs can give me experience?

A decent tenant moved out last month. They received their closing statement, which states that they are being back charged for 5 years of electricity bills. The past tenant lived at the property 2 years prior to me taking on my role/ moving there. The past tenant does not speak English. She claims that when she moved in, she thought she called the utility company and was good to go. I cant Imagine how she didnt grow suspicious when she never encountered a single utility bill, but she lived with her 4 adult sons. My guess is she thought one of them was handling it. Anyway, what im really curious is why in the world corporate never brought this to my attention. There was never a note about it in their file. Like, why pay a tenants utility bill for 5 years but then back charge them for it!? Wouldn't most property management companies hound the tenants from day one about the issue? Idk. It was my first time seeing something of that nature.

I just got hired with an affordable housing community as property manager. I start in a few weeks and after training ill be the only one on site.

Any tips? Advice? I know absolutely nothing so it will be a learning curve but im excited to get into it!

I just moved to a new property and I’m in charge of events at the moment. Interested in knowing what y’all are doing for resident events for the holiday season this year?

I received an offer in a state that weed is legal. They want me to do a drug test and i smoke quite often. Is that enough to rescind the offer? Would commercial property management be considered high security or follow federal laws?

Hi everyone! I'm planning to apply for a leasing agent job this upcoming New Year! I don't have experience in leasing but have experience in customer service in restaurants and retail.I am also bilingual. What should I include in my resume?

Does anyone work for greystar or amc property management companies?? If so can you tell me what on a background these companies would deny you a job for? My company is not managing the ownership group as of November 16th. (We dont know what company is taking us) They are giving us the options 1. stay with the management company and find a new property and area (hate the company glad to see em go).2 stay at your property going with the new company ( we have to interview with them. This option is want to do) or 3. find a completely different job... Im worried if won't get the job with the new company and would have to leave not only my awesome team my boss and I built ourselves and my residents who have become family to me. I am the sole provider for my family of 6. I just want to know if I have a chance with my background (not anything absolutely terrible just a theft 3 charge that was dismissed.) I was hired at this property 2 management companies ago with this charge it was not dismissed yet.

Signed up for this to manage an out of state property. It is terrible. It is not at all intuitive, I enter revenue and it does not show up in the correct area. It's like it was thrown together by low level soft ware engineers. Clunky, crappy software. It is not associated with TurboTax. By using the TurboTenant name, they were trying to gain some credibility off the TurboTax name. Garbage. Customer service is the stupidest AI bot ever created.

What are the chances of getting approved with high income, but a poor (actively recovering) credit score? Report has collections and charge offs, all of which are addressed (either paid/on payment plans), and none of them related to previous rentals.

State is NC. 120k/year. 625 score.

I am looking for someone to manage my property when I rent it out in January. I do not need a full-service manager, more like someone who can be the first point of contact for my tenants and handle issues if they arise.

For anyone managing multiple properties, how do you make sure maintenance, cleaning, inspections, etc. are actually getting done?

Do you have employees send pictures when they finish something, use an app or just trust that the work was done? Have you ever had issues with someone saying something was completed, only to find out later that it wasn’t or wasn’t done properly? I’m mostly curious how people managing a bunch of locations handle this without constantly having to drive out and check everything themselves. Is there any software you actually find useful for this, or is it mostly just keeping in touch with your staff?

I recently spent an hour on the phone with a guy who built and managed apartment complexes in NJ for almost 40 years. I expected him to talk about construction costs or tenants, but what he kept coming back to was slip-and-falls. He said they were the most constant lawsuit his company dealt with, mostly ice and snow, and that people called them “down payment lawsuits.”

It stuck with me, so I’m curious how others handle it. After a storm, how do you actually know every sidewalk, stairwell, and lot entrance across your communities has been cleared and salted? Is it maintenance walking everything, trusting the snow contractor, or something else? Do you keep any kind of log or photos in case a claim comes in?

And honestly, is this a constant headache for you or pretty rare?

Currently an LP in a conventional housing property. Found out through the grapevine that the PM spot at my location will be opening around the time i can apply for a promotion. i have leasing and marketing manager experience, and general management position experience. i’ve already got a lil folder of my stats together for showing how the property has improved since i joined. any tips to make my app stronger??? TIA!

Hey guys! This is my first time renting out my condo, and I’m looking for some advice.
My tenant moved in in June, paid the security deposit, the first month’s rent, and half of July’s rent, but hasn’t paid anything since.
We’ve gone through the process of getting the property back, and we’re currently waiting for the sheriff to contact us to schedule the eviction. I’m also planning to file a Warrant in Debt to pursue the unpaid rent.
While doing some research on my tenant to try to find a new address, I discovered that they have a criminal record and may have an active warrant due to a recently missed court date.
My question is: Should I notify the sheriff handling the eviction that the tenant may have an active warrant?
For context, my partner has been handling all communication with the tenant. After we asked the tenant for a forwarding address, they blocked both of us.
I’d appreciate any advice from anyone who has dealt with a similar situation, especially landlords familiar with the eviction process in VA . Thanks in advance!

I’m interested in property management and it seems like the best pipeline is leasing consultant, apm -> pm. Most informational content or videos or input from people in the industry it seems heavily female dominated. Will it be hard being hired as a male? Is the client relationship different if I’m a male? I hope this isn’t a stupid question but it’s sparked my curiosity

Hey there!
First time posting here. I’ve been helping my boss manage her apartment building for a little over a year now. It’s in a small town, and a small building. I’m posting to see if anyone can share tips on how to get people to be committed/Sign a lease. We have the last two units advertised on multiple websites, we will get lots of inquiries, and maybe a few showings, but then no more response once we send over the application. I’ve done multiple follow-ups with them with no response. My boss is getting frustrated and feeling defeated because we’re getting so much response on these last two units, but no one committed to wanting to sign a lease. The rent for both of these units are very reasonable, and also include your water and trash. Anyone have any advice on what else I could do to get renters? It it helps: the application does cost $50-55 to apply. But it does background checks on them etc. Any advice is appreciated! #adviceneeded

We work with a lot of commercial buildings, restaurants and hotels throughout NYC, and this is something we run into pretty often. A property can have pest control coming in every month and still deal with the same issues over and over.

Sometimes it's not the treatment that's failing. It's a leaking pipe nobody fixed, a door that doesn't seal properly, gaps around utility lines or a trash area that keeps attracting activity.

We can treat the problem, document what we're finding and make recommendations, but if those conditions never get addressed, there's only so much the treatment alone can accomplish.

For the property managers here, how does your team handle maintenance issues flagged by pest control vendors? Do those reports actually make it to the people responsible for fixing them?

I have been in commercial property management for 8 years now, in January I accepted a position for a Regional role (not overseeing anyone) but just a property manager over 3 states. I have 8 properties, 150 tenants all retail, I am loosing my mind, I wake up anxious and I go to bed thinking about tommorows never ending task list.

I have no onsite maintenance, and I have no APM, I am also fully remote in my market and the headquarters is 10 states away. When I started, I thought I would have support from the APM at the headquarters, but she is the APM for 20 of us and doesn’t help with anything except late letters and service agreements.

It takes weeks even months to get things approved through our dumb system, I have a serious fire panel repair and I cant approve it because this company requires the vendors to sign our service agreements, its like pulling teeth.

I get a call from a tenant about an overgrown bush and then it falls through the cracks because I have a million other items that need immediate attention, my boss is 3x as busy and I only check in with them once every 2 weeks.

I feel so terrible not getting to every request in a timely manner, but its truly impossible especially when every service relies on outside vendors.

I have been telling myself this company is just ran like sht and I need to find something with better structure. I am making 83k base for reference.

I am horrible at my job or does this company suck

curious how people here handle it. do you look it up on the state board site yourself, trust the license number on their paperwork, or have software do it?

and once they’re approved, does anyone recheck later? I’ve been looking into this and it seems like licenses get suspended or lapse all the time and nobody finds out until something goes wrong. wondering if that’s actually a problem for you or if I’m overthinking it

What are some questions you might ask an applicant that regarding how they manage the asset?

Advice welcome..I’m currently in my third year of college studying business management and have been working as a leasing agent for the past six months. I really love my current company, and the pay is decent ($24/hr plus $65-$100 in commission depending on the season), but I’m looking ahead and really want to pivot into housing compliance and LIHTC to bump up my salary. I know starting pay for compliance roles at my current company is around $34/hr, and I’ve seen it as high as $38/hr elsewhere, so I feel like this is definitely the career path I want to pursue long-term.
I recently interviewed for a housing navigator role with a consulting firm that works with my county’s welfare system. I felt super confident about it, but it’s been about two weeks with no word, which just reinforced that I want to proactively build the foundation of my career in compliance right now. For those of you in the field, what certifications (like TCS, COS, HCCP, etc.) would you recommend I prioritize to make myself a strong candidate? Any advice on making the jump from leasing would be hugely appreciated!

Edit: To add context for my experience..Before this, I completed a paid internship as a front desk agent and coordinator at a Community Resource Center for homelessness for 9 months prior to this current position.