I am the victim in the above article, I have been living like a destitute for the last 48 days, trying to seek justice and save my career.

I have been rusticated from FLAME university without a proper reason, and I was denied natural justice, no show-cause notice, no hearing, nothing.

Yesterday, I get a message from a representative of a very big law firm in Mumbai saying that they were willing to do it on a pro-bono basis, I booked a general ticket and went to mumbai.

I showcased my issue to the senior advocate in the law firm and they said that "we take cases for free, but we are currently running at a full capacity on pro-bono" they said that they will quote a nominal price for the matter as I was a student, they quoted "1.5 lakhs now and 1.5 lakhs at the time of petition" and added that It was "nominal" I was blown for a minute and they added that their general fees is "5 lakhs".

I had no choice but to walk away in disdain, I came here with extremely high hopes. I have been trying everything that is possible but almost every lawyer quotes fees that I cannot afford.

If someone has a lawyer reference in Bombay who is willing to do it for pro-bono please let me know util then I will be staying in CSMT and going to some pro-bono clinics.

I really want to save my career, I have been suffering an atrocious form of torture since the last 48 days, it just makes me sad that I put in this much efforts and secured a 100% merit scholarship and all my peers are going to their universities and here I am living like a destitute.

I can't understand how I am supposed to get "justice" if I can't afford "justice"

now there are going to be many comments saying "many tried to help you", I agree but none of them were able to get me done with writ petition till now.

I genuinely don't know how I will save my education now.

X thread and Website for Context:

flameuniversitytruths.in

https://x.com/Charan____K/status/2097354134005678149

🚨 Now there are gonna be comments saying that "alot of people offered you help", thats true only upto legal advice, no one till now gave me in-court representation. Before interacting with the PR team and getting swayed away by downvotes, please look at the proofs. Obviously a billionaire institution can hire 20 people to protect their reputation and manipulate the thread by downvotes. Furthermore, Openly challenge me with proofs that I rejected help.

Your manipulation tactics will not work, Satyameva jayate

I'm 29yo. My father passed away recently. I have only one brother who is 6 years older than me. I have only mother with me in the house. The will document has stated house and father bank accounts to me only. Will also have witness details so I think it is genuine. Now my question is really about the money, house etc. how will that be distributed? My brother who already had always troubled my father and mother all their lives pushing father to debt so we had to sell some part of the house and even saw my mother crying because of his scams. He is married but I don't give a f about him and his wife and his kid.

My mother is not that educated and eyesight is weak. She did lots of work at home taking care of everyone but people scammed all the time..Mother will be with me always. My goal is to not make her sad..and I don't want anyone to distrub me. Actually I'm really anti social so I don't really talk to anyone in my family except sometimes with masi because she is kind. What I want to know is how to be careful in my life now? What precautions to take? I know I can't be scammed easily. I don't have any friends either. Just work and come home. That's it. I don't want to make friends. Now my brother and his wife and kid i want them to not come here in the house. They have a separate room in the house where they lived after marriage.. but I don't want them here nor their relatives. What can I do? Brother is in other town where he works. His wife at her mother house. She doesn't work. They don't own a house. I don't want them to trouble me regarding what father left behind.

TL;DR: Complimentary washing machine installation via Flipkart turned into an extortion and intimidation ordeal. Jeeves technician pushed an unneeded stand and softener, verbally abused me (15M) in Kannada because my mom doesn’t speak it, filmed me inside my own home in my undershirt (bannian), and made us transfer ₹2,648 directly to his personal PhonePe account. Phone support was useless, and now I’m terrified of retaliation. (Note: I am 15 and currently shaken up and traumatized by this entire incident, so I used AI to help me organize my thoughts and write this clearly).

Hey everyone, posting this from Bengaluru to warn others about aggressive on-site extortion by Flipkart’s installation arm (Jeeves) and ask for advice.
Location: Bengaluru

What Happened:

1. The Upsell: A Jeeves technician came for a standard washing machine installation. Immediately, he pushed an aftermarket stand and a water softener filter.
2. The Confrontation: Knowing these are optional, I told him we didn’t want them and asked him to just complete the installation. He got aggressive, questioning why we even booked the visit.
3. Exploiting Language Barrier: My mother doesn’t understand Kannada. The technician used this to his advantage—he shouted and hurled verbal abuse directly at me in Kannada while acting innocent toward my mother.
4. Filming a Minor on Private Property: To intimidate me, he pulled out his personal phone and began recording a video of me inside our home without consent. I was in private home clothes (bannian). He later claimed to delete it, but deleted media stays in trash bins/cloud backups.
5. Useless Phone Support: During the argument, I called Flipkart customer support. The agent completely brushed it off, just casually saying "accessories are optional," offering zero help while a technician was actively intimidating us.
6. Off-the-Books Personal UPI Extortion: To stop the hostility and get him out of the house, ₹2,648 was transferred directly to his personal PhonePe account (not via any official company invoice).

Why I'm Worried:

The machine is currently set up on the stand and connected to the filter, so we are using them, but the entire interaction was coercive. More importantly, because I have lodged a complaint, I am genuinely anxious and scared that he might return to our apartment to confront or fight us, as he knows our address and will know who reported him.

Because of the trauma and stress from this whole experience, I used AI to help me structure this post and send the formal complaint emails properly.

Any advice on handling this safely would be really appreciated.

Edit : cant update the headline.

Its not few hours delay let me address your concern
1: You pay for the cab and receive a poor conditioned cab which is dirty from inside and has a serious issue since it broke down almost too soon. Given this was for a 3Day trip who is ensuring the quality inspection here?

2: that is not a few hrs delay but a ruined start in TN hot weather with elderly on my side.

3: 40k is arbitrary number I agree and I do not demand it but mmt says its 1 hour delay when its clearly not. They are denying the facts to avoid any consequences. I dont want them to walk away so easily from this

Booked a 3-day outstation cab to Munnar through MakeMyTrip recently and it turned into a complete nightmare. Need some advice on how to take this forward legally and deal with the driver harassing me.
First off, the cab they sent was filthy and clearly hadn't been maintained. Around 20 km before Salem, the brake pads failed. Heading towards a hill station like Munnar in a car with failing brakes could have literally killed us.
Because of the brake issue, we spent about 2 hours (around 8:30 AM to 10:30 AM) crawling at a snail's pace just trying to find a mechanic. We finally reached a repair shop at 10:30 AM and were stuck there until 1:40 PM.
For over 3 hours, we were stranded in an isolated area in peak heat without proper food or water. We were sitting stranded in the heat like that. I called MMT support multiple times while we were stuck, and they did nothing—no replacement cab, no assistance. Because of this 5+ hour delay, our Day 1 itinerary was washed out and the delayed hotel check-in caused us a mental and fiancial loss.
When I raised a complaint, MMT sent a standard reply claiming the repair only took "1 hour," and since we eventually reached Munnar safely, they processed a ₹500 refund as a "final resolution" and closed the matter.
Their 1-hour claim is completely false. We were at the repair shop from 10:30 AM to 1:40 PM, which MMT can easily verify through the vehicle's GPS logs and my call recordings with their customer support during that exact timeframe.
Update - Driver Threats:
After I replied to MMT rejecting the ₹500 refund and questioning their vehicle safety checks, the cab driver contacted me today threatening me and demanding money. So not only did MMT provide an unsafe vehicle, my personal number is with a driver who is now intimidating me.
Evidence I have:
Videos of the unhygienic condition of the cab and the breakdown/repair location.
Call recordings with MMT support while stranded between 10:30 AM and 1:40 PM.

Questions:
1. How do I get this past MMT's first-level support to a Nodal/Grievance Officer who actually reads the evidence?
2. Should I file on the National Consumer Helpline (NCH) first, or send a legal notice and file directly on e-Daakhil (Consumer Court) under the Consumer Protection Act?
3. What is the best way to report the driver's threats (local police / cybercrime) so that MMT is also held accountable for their vendor's behavior?

TL;DR: MMT assigned an unmaintained cab for a 3-day Munnar trip that suffered brake failure near Salem. We were delayed by 5+ hours in extreme heat lost on hotel/itinerary bookings, and got zero help from support. MMT lied that the delay was only 1 hour, forced a ₹500 refund as "final settlement," and today the cab driver started threatening me for money. Looking for legal and escalation advice.

As the title says, my girlfriend's manager makes her stay until 2:00 AM every night. The company does not provide cabs, nor are they responsible for her travel safety. Even though the work could easily be completed from home, she is forced to stay until 2:00 AM every single day.

Is there any legal way I can raise a complaint so that she is not negatively affected and my name is kept completely anonymous? Or is there any other solution to this problem?"

Edit: For anyone talking shit about my girlfriend, her manager is a lady.

Hi,

I placed an online order with sangeethamobiles.com on 4th oct, I cancelled the order after 2 days because of delay, as they promised 30mins delivery.

Now its being 1 month+ still no refund, always under process when I call them

Filed complaint with NCH but got closed

What can I do now? Check e jagarthi, but require hell of documents which I can't download pdf anywhere.

Should i raised cyber complaint or FIR?

Please help, it was iphone 17,80k worth

​

Hey everyone, I need urgent advice. My Indian Overseas Bank (IOB) account got completely debit-frozen two days ago (October 13, 2026), and I am stuck in a serious situation.

What happened:

I was using an app called "i money" where I was doing P2P (Peer-to-Peer) transactions. The app promised a 5% commission for completing tasks/transfers where money would come into my account and go out. I thought it was a legitimate side gig, but I now realize I have been dragged into a "Task Fraud / Money Mule" trap.

Current Status:

• My banking app logins are working perfectly, and I can see my full balance on the dashboard.

• However, all outgoing transactions are completely blocked. When I try to send even ₹1 via UPI, or try a standard bank transfer (IMPS/NEFT) using an account number and IFSC code, it throws a generic "UPI limit crossed / risk threshold exceeded" error.

• I called IOB Customer Care today, and they told me my account is restricted and I need to go to my Home Branch to file EDD (Enhanced Due Diligence).

My Concerns:

1. It is clear that the money sent to me via P2P was tainted/stolen fraud money, and an innocent victim probably filed a report on the National Cyber Crime Portal (1930), leading the Cyber Cell to order a debit freeze on my account.

2. I am terrified to go to the bank. Will the police get involved or arrest me at the branch? I had no idea the money was fraudulent; I was just doing what the app told me for the commission.

Questions for the community:

• What should I expect when I visit the IOB branch to file the EDD?

• What exact documents, chat logs, or P2P order screenshots should I print out to prove to the Branch Manager that I am a victim of a scam, not the actual cybercriminal?

• How long does it usually take to get a Cyber Cell debit freeze lifted once you submit EDD?

Any help or past experiences with IOB or Cyber Cell blocks would be highly appreciated. Thank you!

i took a loan of ₹70,000 from Utkarsh Small Finance Bank. We completed the repayments, and we have a repayment ledger/passbook that appears to show a zero balance after the final installment.

However, my CIBIL report still shows ₹24,738 outstanding.

When we approached the bank, we were told that the employee responsible for collecting our installments took the money but did not update the bank's system and has since left the job. The bank is now telling us to pay the amount again or our credit score will be bad forever.

what should i do , i need to clear this problem soon because i need a new loan for son study, but no bank is giving because of that 24,738 rs

If I own a site but my paperwork is weak, and I arrange for another person to file a case claiming the property is his despite his documents being false annd we both appear in court where, after a few hearings, a judgment is passed declaring me as the owner, thereby giving me an additional court document supporting my ownership, what is this kind of arrangement or legal proceeding called?

So I filed a case against Tata Cliq and my first hearing was today 15-10-2026

I was only present as a main complainant and Opposite parties were not present even notice has been served and delivered on 3rd of October 26 now I have given a date 17th Of November

Is this normal ? As im presenting my case
My main question why the opposite party didn’t arrive and how should I know if they have responded

Need Advice!

When we measured the property..we found that 1 cent of land is being occupied by the neighbors house...that house has been there for 30 years..earlier we didn't have any demarcation or boundaries...now they are not willing to give fair value of property...what to do...kindly advice...Will it do any good if we file a civil case.

Mahindra XEV 9e owner. In September an underbody impact dented the high-voltage battery's cooling plate. Mahindra has confirmed in writing that the battery is not repairable and is unfit for use, and recommends replacing it. The claim is about ₹11.8 lakh. The policy is ICICI Lombard with zero depreciation.

ICICI rejected the battery "as per technical evaluation" and hasn't shared that evaluation despite my requests. The survey report has no tests, measurements or photos of the battery. They assessed ₹2,882 against the ₹11.8 lakh estimate. My grievance on IRDAI's Bima Bharosa portal got the same one-line rejection twice. The car has been sitting at the dealer for a month.

I'm filing with the Insurance Ombudsman, Bengaluru, and I'm looking for:

1. ⁠a lawyer or claims consultant with Ombudsman or motor-claim experience (Karnataka preferred; online is fine)
   
2. ⁠help drafting the complaint and preparing for the hearing
   
3. ⁠a fixed fee, not a percentage of the claim

All my documents are ready: Mahindra's letters, the survey report, the estimate, photos and the full grievance trail.
Recommendations or DMs welcome. I'd also like to hear from anyone who has won a similar motor or EV battery claim at the Ombudsman.

Hi everyone, I need some legal advice regarding unpaid salary from my former employer.

I worked at a private architecture firm in India. I completed my work and served my notice period, but my September 2026 salary is still unpaid. As of 15 October, it has been more than 20 days since I left the organisation, and I have not received my pending payment despite following up.

The problem is that my employer never provided me with an appointment letter, joining letter, or salary slips.

However, I do have some evidence:

- WhatsApp group messages showing my daily office in-time and out-time.

- GPay transaction records of previous salary payments.

I want to understand my legal options for recovering my salary.

My questions are:

1. Can I file a complaint with the Labour Department without an appointment letter or salary slips?

2. Are WhatsApp attendance messages and GPay transaction records sufficient to help establish my employment and salary arrangement?

3. Should I send a legal notice before filing a complaint, or can I approach the Labour Department directly?

4. Which labour authority should I approach for a private architecture firm?

5. Can the employer face legal consequences for withholding earned salary and failing to provide employment documents?

I am willing to resolve this professionally, but I don't want to lose the salary I have earned simply because my employer did not provide formal documentation.

I'd appreciate advice from lawyers or anyone who has successfully dealt with a similar situation in India.

Thank you.

Hello everyone,

As the title suggests, I’m(26F) looking to sell my ancestral property in Himachal Pradesh. Before that can happen, the property needs to be partitioned between my stepmother, stepbrother, and myself, after which we’ll likely proceed with the sale.

My stepmother is currently looking to sell the land and wants to get the partition process started. I’m okay with moving forward, but I want to make sure everything is done fairly, legally, and transparently, so that everyone gets what they’re entitled to and there are no issues down the line.
I’d really appreciate some guidance on how to go about this. What documents should I arrange, what should I verify before agreeing to the partition, and what precautions should I take before signing anything or proceeding with the sale? Are there any specific legal procedures or things to watch out for when dealing with ancestral property in Himachal Pradesh?

I don’t really have family support to guide me through this, so I’m trying to understand the process and protect my interests before taking any steps.
Any advice from people who’ve dealt with something similar, especially in Himachal Pradesh, would be greatly appreciated. Thank you!

Hey everyone,

I need some advice regarding an Airbnb refund dispute.

I booked an Airbnb in Goa for 17 nights (10–27 September) and paid ₹68,288 for the entire stay. Unfortunately, on the night of 10 September, my mother had a medical emergency, and we had to rush her to the hospital. We returned to Gurgaon on 12 September, and she was admitted to the hospital again for two days on 15 September as advised by our doctor.

Because of this, we could only stay at the Airbnb for 2 nights. I have all the medical reports and shared them with Airbnb while requesting a refund for the unused nights.

The host refunded ₹7,000, and Airbnb later offered another ₹20,000, bringing my total refund to ₹27,000. However, they refused to refund anything more.

I understand that cancellation policies exist, but this was a genuine medical emergency, and we had to leave unexpectedly. Losing ₹41,288 on a trip we couldn't continue has been difficult, especially while dealing with my mother's health issues.

I've now filed a complaint with the National Consumer Helpline (NCH) and also contacted Airbnb's Grievance Officer.

Has anyone here successfully received a refund from Airbnb in a similar situation? Does filing with NCH actually help, and is it worth taking the matter to the consumer commission if Airbnb still refuses?

I'd really appreciate advice from anyone who has gone through this process. Thanks.

I’m in Karnataka and have a partition suit pending in a civil court. Here is the background.

Family:

• My grandfather (Y) died long ago. I don’t know whether he died before or after 1956.
• His wife (G) died about 20 years ago.
• They had a son (C), who died in the mid-1990s, and a daughter (K), my mother, who died in 2019.
• C’s widow (W) is childless and is the main defendant. I am K’s only child.

What happened:

• In 1969, G and C signed a registered gift deed of the agricultural land and a house in favour of W. My mother (K) was not a party and did not sign. Mutation was done in 1974 on a copy of the deed.
• In 1996, G and my mother filed a partition suit against W for the same land. W’s written statement said the land was hers under the gift.
• In 1998 that suit ended with an order saying “settled out of court.” The joint memo seems to be signed only by the advocates. I have not found a signed settlement or a compromise decree.
• My mother later held some other separate land. W’s side says it was given in the 1998 settlement. Our side says it was hers anyway.
• I filed my suit in 2020. W sold the land during the suit to a buyer in 2021.

The other side says:

1. The suit is time-barred, because W has been in possession since 1969 and the gift was never challenged. They give no article and no ouster date.
2. The 1998 order bars this suit.
3. I must first have the gift set aside.

My questions:

1. Can a co-owner’s partition claim be time-barred by a possession claim dating from a 1969 gift she never signed, if there was no clear ouster? What limitation article applies? I am looking at Articles 65, 109 and 110.
2. A gift of joint or ancestral property by two family members, not including the third heir. Is it void, voidable, or valid only to the donors’ own shares? Does the other heir need to sue to set it aside?
3. Does an order saying “settled out of court,” with no signed compromise and no decree, bar a later partition suit by the daughter’s child?
4. Which Supreme Court or Karnataka High Court judgments are closest to this?

I’m looking for advice from people who have dealt with a similar situation with Amazon India.

I had originally ordered a laptop from Amazon at a significantly lower price.

Amazon cancelled my original order.

I contacted Amazon customer support and eventually received a written email from Amazon asking me to purchase the same product again. The email specifically stated that after the new product was delivered and the return/replacement window closed, Amazon would provide the price difference in Amazon Pay/gift balance.

I have the complete email from Amazon with this commitment.

Based on that written confirmation, I placed the replacement order at the higher price.

However, approximately one hour after placing the replacement order, I called Amazon again to confirm the process. During that call, I was told that the escalation team would not provide the price difference because the amount was very high (around ₹80,000).

The important part is:

The written confirmation came before I placed the replacement order.

I placed the replacement order relying on that written confirmation.

The refusal happened only later during a phone call.

I have not received any email/message from Amazon cancelling or withdrawing the earlier written commitment.

The Amazon email does not mention any ₹80,000 maximum limit or an undisclosed approval limit.

I have the original cancelled order, Amazon's email, the replacement order and invoices.

I am planning to keep the replacement product until the return/replacement window closes, since Amazon's email specifically says the price difference will be provided after that.

My questions:

Can Amazon later argue that the phone call one hour after my purchase cancelled/revoked the earlier written commitment?

Since the refusal was only verbal and there is no written cancellation, how significant is the original email?

If Amazon refuses to pay after the return window closes, would National Consumer Helpline / Consumer Commission be a reasonable route?

Has anyone here had Amazon make a similar written price-difference promise after cancelling an order, particularly for a large amount?

Has anyone successfully recovered the promised difference through NCH or Consumer Commission?

I know ₹80K is a very large difference, so I'm particularly interested in actual experiences or consumer-court cases, rather than general opinions.

Can give the context in the DMs. Any lawyer specifically working in data security and such or contracts I could really use the help right now. Please reach out.

​

I’m sharing my experience with Flipkart and its seller, AARNA VENTURES PRIVATE LIMITED, and would appreciate advice from anyone who has faced a similar issue.

I purchased a Samsung 189 L 5-Star refrigerator from Flipkart for ₹15,265. It was delivered on 29 September 2026 in damaged condition. There is a dent on the rear side below the motor/compressor tray, and the refrigerator sits unevenly and unstably on the floor.

I raised a return request, but the pickup has now reportedly failed six times.

Every time, the reason given is:

“Your product couldn't be picked as it did not match the product description shared by Flipkart.”

The frustrating part is that, according to my experience, the delivery agent has cancelled the pickup without visiting my home to inspect the refrigerator.

It has been over 15 days since delivery. My credit card EMI bill has also been generated, and I am still dealing with the damaged product without a satisfactory resolution.

Order details:

Product: Samsung 189 L 5-Star refrigerator

Order ID: OD438747340904380100

Seller: AARNA VENTURES PRIVATE LIMITED

Latest pickup tracking ID: FMPR0980695719

Amount paid: ₹15,265

I have already contacted customer support and escalated the matter, but the issue remains unresolved. I want a fair resolution and an immediate refund, with Flipkart coordinating the collection of the damaged product.

My questions:

Has anyone experienced repeated pickup cancellations with Flipkart?

What is the most effective way to escalate this to senior management?

Has anyone successfully resolved a similar issue through the National Consumer Helpline or the e-Jagriti consumer commission process?

I am keeping the screenshots of the pickup cancellations, product damage, invoice, and support communications as evidence.

I would appreciate practical advice from people who have dealt with similar cases.

Update: I intend to pursue the appropriate consumer grievance channels if this is not resolved.

#Flipkart #ConsumerRights

Just wanted to know if sharing the aadhaar front photo(unmasked) or pan card number with a stranger is dangerous? and what can be the implications and solutions thereafter.

I ordered 2 t shirts from their website on 5th October 2026 which cost me 1190. When I paid amount online in advance since they were charging for post delivery payments. I just recieved one message in email that you entered their community. You can share a photo of the fit as well.

Now after I didn't receive any official message or email regarding any updates on status or anything. After 5 days on 10th October I checked no email was received so I went to website to check nothing there except the order placed page. No date of when i will recieve. So I checked if I can contact them so Email to their support email address asking where is my order also shared my order ID. I received informal message type reply that this is our WhatsApp number you can message there and when I messaged there nothing happened no reply. Then I replied on email you guys don't respond there afterwards no response. Just after few hours I received a email from Ship**** some dispatch company that a order is placed on 10th October for one of the T shirts which was 695 rupees and I will receive that order on 14th October. I clicked the link it was cancelled status. So I was doubtful like How come today order placed after 5 days and thats also cancelled status. I waited if anything or email i will get. But for next 5 more days nothing from them until I got pissed enough to check whats going on. I called on companies number no one picked. I messaged them no one replied at that time. I emailed them nothing happened. Then I decided to check with shipping company so I contacted them they said only one product order details were given and that was also cancelled. So they said you will have to contact the seller and seller was not replying back so I went National consumer complaint website online and placed a complaint with details. Then I emailed the seller about the complaint after some minutes they replied back on email. Give ua your registered WhatsApp number we will escalate the issue. Then they replied on WhatsApp that "hey your parcel has been lost by the delivery guy we will book it again in few days since black XS is out of stock sorry for the delay" so i replied not my problem for your unprofessional behaviour. I have attached screenshot as well.

As per my understanding they never had the product from the start they took money and left communication so that I forget and just ignore if I care about it or not. Their job to take money was done. Then he gives me a thumbs up on my reply to their message. Like this kind of unprofessional behaviour I couldn't tolerate so I called consumer complaint number as well but they mentioned we have processed it will be updated in 5 to 30 days. But I dont what I can do to shake such apathetic brand owners towards their customers issue. I need some advice on it what can be done better.

Hello,

I recently did some freelance work for a person based in the UAE and received payment for the work. Today, when I logged into my HDFC Bank account, I encountered the following message:

Account is dormant

"The selected account is dormant. Please visit HDFC Bank branch for more information.”

I’m currently unable to make any transactions through the account, so I’m not sure what exactly is going on.

Could this be related to the freelance payment I received from the UAE. I’m also concerned about whether a lien or some other restriction could have been placed on my account.

I’m planning to visit my HDFC Bank branch tomorrow to get clarification, but I wanted to ask here first to see if anyone can help.

Any advice or insights would be greatly appreciated. Thanks in advance!

I called the cyber crime bureau and they said I'll receive a reference code but it's been hours I've still not received it, I called them twice but they insisted to wait. I'm a poor person and 17k was my father's full savings. I'm really tensed my Father is very stressed too what should I do Please help.

Bought a Pixel 11 on Flipkart (No Cost EMI) with my OnePlus Nord in exchange. Looking for advice on what else I can do.

What happened:

• I declared the Nord as “Good” (Flipkart’s description: “minor scratches, dents”) because it had a small dent. Value: ₹9,250.
• Delivery was promised for 10 Oct but came on 14 Oct, and I was rushed because I had to leave for work.
• The agent’s assessment cut the value to ₹6,700: −₹2,230 for screen checks (minor discoloration, “screen/body coming out”, scratches) and −₹320 for dents. I paid the ₹2,550 difference by UPI. Guy even took the box which as brand new. Yes, I know accepting was my mistake.

Why I think it’s wrong:

• Two days before pickup, I ran Flipkart’s own exchange diagnostic app (Flipkart reset) on the phone. It passed screen discoloration, touch, and every functional check. I have a video of the whole test.
• I have dated photos and a video showing no visible gap between the screen and frame. Flipkart’s own reference images for “screen coming out” show obvious separation.
• “Good” already covers dents, but they deducted for dents again.
• ₹6,700 is basically their “Below Average” price (₹6,650), meant for phones with screen and body defects or functional issues. Mine passed every functional check.

Separately, Flipkart showed the EMI processing fee as ₹299 + GST, but Axis charges ₹599 + GST for amounts over ₹50,000 (confirmed in writing).

What I’ve done so far: complaint with customer care (resolution promised in a few days), and a full email with evidence to the grievance officer. Planning to go to the National Consumer Helpline if that fails.

Questions:

1. Has anyone got money back after accepting a reduced exchange value? What worked?
2. Is there any escalation besides the grievance officer and NCH that actually gets results?
3. Has anyone used e-Daakhil for a small claim like this (~₹2,900)? Was it worth it?
4. Any tips for getting the delivery agent’s inspection photos?

Thanks in advance.

Need clarification on EPS?

My job started in 2021, and that's when my PF started too. The EPS contribution is showing in my PF passbook, and there's also an EPS contribution happening in my current company, with the salary being more than 25k.

I recently heard that those whose EPS started after 2014 won't get the benefits, so what about my EPS that's been deducted so far? Is it all wasted, or will I get it back?

How can I close the EPS contribution in my current job? Or should I just let it continue as it is?