So I've had this mic for about 5 years. No issues during that span till one day it just wasn't turning on. So I just assume it finally died off. I ordered a used one that worked according to seller for like $60. I get and the original cord isn't working on the the new one I got, so I bought a new USB A - USB C. Also doesn't work. I've tried like 3 different ports on my PC it's not just turning on. I'm also having a issue that my pc isn't reading the USB plug in for the mic. Any real solutions to this or am I just out of luck?

Dear HyperX Support Team / Community,

I am writing this with a heavy heart, hoping against hope that someone might be able to guide me.

My HyperX Cloud II Wireless headset has suddenly stopped working because the USB receiver (dongle) completely died—it won't light up or connect anymore, and since this model doesn't support a wired 3.5mm audio connection, my headset is currently unusable.

This headset means the absolute world to me. It was a gift from my late uncle. He secretly bought it for me, and because he wanted to surprise me without any fuss, he didn't even use the original retail box—he cleverly hid the headset inside a fruit cardboard box and slipped it to me. Now that he has passed away, this headset is one of the most precious mementos I have left of him.

Because of how it was given to me, I don't have the original product box or purchase invoice anymore, making it difficult through standard warranty channels. I love this headset so much and want nothing more than to bring it back to life.

I am currently located in Ho Chi Minh City, Vietnam. If anyone knows where I can buy a replacement dongle locally, or if there are any reliable repair shops here that can fix a dead USB receiver, or if HyperX has any official support channels or service partners in Vietnam that could help me out, I would be endlessly grateful.

Could you please guide me on where I can officially purchase a replacement USB wireless receiver (dongle) for the HyperX Cloud II Wireless, or if there is any way HyperX can help a devoted fan out?

Thank you so much for reading my story and for any help you can provide. It truly means everything to me.

Best regards,

As the title says, it was working normally until yesterday, but today I noticed that the equalization in the standard connection (Cloud III driver) stopped responding to changes. However, when I switch to 8-channel mode, it works normally.

I've already reinstalled Ngenuity, disabled third-party audio drivers, and cleaned up residual files, but nothing works.

Good morning! I’d like to know if this adapter will allow me to get the most out of the HyperX Earbuds 2/3, or if I need a different one?

Creo que es de lo que más he leído en este lugar pero bueno, hace poco adquirí mis cloud 3 y la verdad es que siento el sonido muy barato y no sé realmente cómo tratar de "equilibrar" los tonos. He estado probando con distintas configuraciones de EQ pero no me resulta tan cómodo. Hace poco copié una que publicaron aquí mismo y suena mejor pero los bajos están muy ahogados, es eso o los tonos altos suenan molestos o muy metálicos, de verdad es incómodo. Es triste porque realmente pensé que daba un salto al tener estos audífonos y no quiero arrepentirme. Me pueden ayudar con alguna configuración por favor o consejos, muchas gracias.

Edit: Quiero aclarar que no busco algo solo para oír pasos. Necesito algo que me ayude a equilibrar explosiones, efectos del juego, disparos y pasos (The Finals).

I’m not an audiophile but I feel that the sound quality is subpar, it’s good but didn’t feel the wow effect. Am I doing something wrong ? I changed the EQ in ngenuity but I don’t know if the headset use it, as there is no “use” button

I've owned 2 pairs of Cloud Flights since 2018, absolutely loved them. Very comfortable to wear with glasses, sounded great for the price, great battery life. Both headsets eventually developed an issue where the volume wheel would only turn the volume down, and I'm looking to get something newer this time as the Flights are nearly a decade old at this point. I'd like to stick with HyperX given the positive experience I've had with the Cloud Flights. I'm looking for something wireless that's comfortable to wear with glasses and has a long battery life.

I'm between the Cloud III S and the Cloud Flight 2 at the moment. They both look like solid options for my budget but I'm not sure how they compare to one another. I'm also curious about the Cloud Alpha 2's and if they're tangibly better than the cheaper options (outside of having the audio control hub which I don't care about).

If anyone has some input on these 3 headsets or any other recommendations please let me know!

I recently bought the hyperX quadcast 2s. I see that there is a software that goes along with the mic, is it worth downloading and using this or should I use an alternative? My goal is to turn off the rgb on the mic and set an equaliser for recording. What do you recommend? Thanks!

I'm using a HyperX Cloud III headset (wired) and for some reason I sound very muffled to others. When I to test it on the voice settings my voice is the loudest it can get. Does anyone know what could it possibly be? Additionally I have also changed all the settings in the mmsys and it's still muffled. I got this headset also about a year ago

Things I've done to possibly fix it:
- Reset Discord Voice & Audio Settings
- Tweak the mmsys (mic vol to 100, changing quality)
- Changing where I plugged it in (USB/USB C ports)

I have Hyperx Cloud 3 S headphones which I am very happy with. I'm using HyperX NGENUITY version 3.1.0 and when I set it to start automatically, I get this error when shutting down the computer: The application could not be started properly (0x0000142).

Hey everyone! As OMEN Gaming Hub evolves, we want to make sure every update reflects what our community values most. Feedback across community channels showed a clear preference for a streamlined layout focused purely on system performance rather than promotional space.

That input directly led us to disable the left panel ad placements starting in the current release. For now, our full focus is on core system controls, customization, and game optimization.

We know utility apps need to stay fast and light, and your ongoing feedback is a huge part of how we tune that balance. Thanks to everyone in the community for providing your much valuable feedback!

If you have any feedback, thoughts, questions let us know below!

Just bought this from best buy today but I noticed it was returned and when I got home I opened it and the mount threads dont seem to line up and trust me they are as tight as possible or am I stupid? Thanks

Coming from the Hyper X Cloud 2 the sound is a little bit worse and everytime I pause a video or sound stops I hear a low beeping sound. I heard bad things about the NGENUITY app, but is it sensible to download it and update the drivers of the headphone ? Will it fix this problem ?

dumb question but is the image i added the one im supposed to use? it kinda sounds weird (i used to use the cloud 3)

According to the instructions, I need to press FN+up or down arrow

This doesn't change any brightness though!

Also, how can I change the color or light pattern? On my other HyperX, changing these things work much more easily right through the keyboard commands.

any help would be great!

Hello HyperX team,

I have a HyperX Pulsefire Core mouse, which I purchased through Amazon on 12th July 2025 in India. The mouse has a faulty left click, which doesn't register clicks at all. Could I have it replaced, considering the mouse is just over a year old and has a 2-year warranty?

Do let me know. Thanks!

Hey everyone!

I’ve just bought a HyperX SoloCast 2 and I’d like to get the best possible audio quality out of it.

What do you recommend doing after setting it up? Are there any specific Windows settings, software, EQ settings, noise suppression filters, or other adjustments I should use to make my voice sound clearer and more professional?

I’d also appreciate any tips on microphone placement, distance from my mouth, and gain levels.

I’m mainly looking for a natural, clean voice without too much background noise.

Thanks in advance for any advice!

Hi, I recently brought a second hand cloud 3 wireless that isn't covered via warranty. But iv been trouble shooting it.

>had to buy replacement dongle from ali express as hyper x don't sell the dongles individually.

>dongle arrived today , after updating both firmware on the dongle and headset I managed to get them paired.

> almost everything works , mute button makes the sounds , all audio is coming in clear , the headset communicates when connected/ battery life

Here's the problem: no matter what I troubleshoot I can't get the mic to work on ps5 or the pc it doesn't pickup any audio from the boom stick / even plugging the boom stick attachment in and out males no audible clicking or static

I made sure it wasn't internally muted via the ngenuity app , and full volume but the issue still persists.

Tldr: iv spent 4 weeks and 150$ tryna get this headset up and running and the only thing I can't get working is the mic recognition.

I have a HyperX Cloud 3 Wireless headset. Its dongle broke. I also can't contact them through the website. What do I need to do?

I have a hyperx stinger 2 (75X28AA)I have bought these headphones from amazon.in and the headphones are having issues on the right side with the volume scroller and reduced volume in the right side

The date of order is 11 may 2026 I have tried calling hyperx india but the number is not working also tried Instagram help no WhatsApp

I haven't got any follow up on the mail I sent to customerservice@hyperx.com

I just picked these up last week and I've had some strange issues with them. Every now and then I'll get digital artifacts, like the signal was breaking up for a split second or so. This happens on my main built PC, where I have the 3.0.2 ngenuity software installed and I updated the firmware on the dongle and headset. After the firmware update it MOSTLY went away but it still pops up from time to time and is annoying.

I have see a few people online say to uninstall the software and drivers to fix things. Rather than do that, I plugged it into my laptop that has no HyperX software or drivers of any kind on it. The artifacting is worse. It happens a lot more often on the laptop than it did on the built PC.

I don't play games on the laptop but I was getting it while listening to spotify, youtube, working with video in Premiere.

My question is: why is this happening and is there any easy solution? If not, they are going back to the store in a couple of days before the return period is over.

They are comfortable and sound very clear. They feel very well built and I really want to like them, but I had a pair of Steelseries Arctis Nova 7Xs that just simply worked with no strange software glitches or 7 audio devices added, or strange requirements for needing to hook both the dongle and headset up wired at the same time to update firmware... Unfortunately, the ear cups weren't big enough on those so they were uncomfortable.

Thanks for any help anyone has on this.

My Cloud Flight died out of nowhere. Wouldn’t turn on, no LED, wouldn’t charge, and on my PC it only showed up as “Avnera AV6202”. The official updater just sat forever on the screen asking me to connect the headset, even though it was plugged in.

Before turning to AI I’d already tried everything: updating the firmware, removing and reinstalling drivers, different cables, different ports, a different PC. Nothing.

So I tried working through it with Claude, and it wasn’t a first-try thing either. We hit a bunch of dead ends: hunting for drivers, monitoring the connection in PowerShell, testing Windows device events, running an older version of the updater, compatibility mode... It got the diagnosis wrong a few times, at one point it was convinced the battery was dead. But it owned its mistakes and changed course based on what the tests showed.

In the end we figured out what was going on. The headset wasn’t physically broken. The HyperX firmware had gotten corrupted, and without it the headset’s chip boots into a factory mode and identifies itself as “Avnera AV6202” (VID_170D&PID_0101) instead of HyperX. The official updater doesn’t recognize the headset in that state, so it just waits forever. That’s why none of the usual fixes work.

I managed to bring mine back, and it’s working normally now: LED, audio, mic, battery.

For context: I’m not a programmer, I work in marketing. What impressed me most was the process. Claude didn’t “just know the answer”. It came up with hypotheses, asked for specific tests, interpreted each result and kept narrowing it down until it found the cause.

If your headset has the same symptoms

To check, plug the headset in with the cable, open PowerShell and run:

Get-PnpDevice -PresentOnly | Where-Object InstanceId -like "*VID_170D&PID_0101*"

If anything shows up, your headset most likely has corrupted firmware, not dead hardware. Don’t throw it away. If it’s still under warranty, open a ticket with HyperX and explain exactly that: the headset shows up as “Avnera AV6202” (VID_170D&PID_0101) and the official updater doesn’t recognize it. That description will save you a lot of back and forth with support.

I’m not affiliated with HyperX in any way.

TL;DR: dead headset showing up as Avnera AV6202, official updater wouldn’t detect it. With Claude, I figured out it was corrupted firmware, not hardware. If yours looks the same, don’t throw it away.

If you don’t have Windows activated and your colors don’t change, use this method. If you have Windows activated, simply disable Windows Dynamic Lighting. There is a video under to see how.

You can disable Windows 11 Dynamic Lighting without an activated copy of Windows by changing a value in the Windows Registry Editor.

How to Disable Dynamic Lighting via the Registry

1. Open the Start Menu, type regedit, and press Enter to open the Registry Editor.
2. Click Yes if the User Account Control prompt appears.
3. Copy and paste the following path into the address bar at the top of the Registry Editor, then : search for textHKEY_CURRENT_USER\Software\Microsoft\Lighting
4. Locate the value named AmbientLightingEnabled on the right side and double-click it.
5. Change the Value data from 1 (enabled) to 0 (disabled) and click OK.
6. Restart your PC (do not just shut down) to apply the changes completely.

https://www.youtube.com/watch?v=enU-dVh0fLc&t=9s