Got an official letter from Ford. The engine block heater may corrode with coolant or whatever (maybe light on fire); triple checked with the vin and yea, gotta get it done for my mental sake. It gets -40F here. i need one that works.
First dealership, where i bought it from, I call the 'service' department. They dont answer, and AI 'talks to me'.. like what the fuck. then sends me a text message with 'we will get back with you; and 1 hour later, not a peep.
2nd one, got there after the VIN, then a few minutes later, she explains how there is a shortage and the 'real fix' wont be available until next spring; and if its faulty they just plug it up, and if its fine they put it back in; but they need to fully uninstall it first.
Then she says 'it will be in the shop 2 days'.... I'm like okay.., ill call you back after calling ford and get some more information.
i mean in reality, i would take 15 minutes to check it and make sure its part number isn't in the 'defective batch'. but okay.. im like 1.5 hours away.
Then, it took a 15 minute phone call, to the actual 'Ford' recall team.. I mean I hear 10 different people from 'call centers' in the backround, for her to FINALLY say, 'Yes, we will provide a rental vehicle for one day, and on conditions, maybe 2 days'; cause the dealer said 2 days... ;
I'm like thanks finally thanks bye and hungup
TLDR; getting your vehicle recalls fixed, aka the companies mistakes, is garbage.