Hello Mustang Mach-E owners,
I wanted to provide an update on the SYNC rebooting issue. The team appreciates everyone that reached out and provided VINs and helped with troubleshooting. It's played a part in helping to find this solution and we appreciate it.
After investigating with the team, it's turned out to be an issue on the backend with third-party data that was triggering those unexpected SYNC 4 reboots.
Because of this, we want to clarify: This wasn’t an issue with a Ford OTA. I know a lot of folks will defensively toggle off automatic updates when they see a bug reported. If you turned your automatic updates off just in case, make sure you go in and turn them back on!
That data-related issue is now resolved on our end.
Next steps for your Mach-E: If your screen is still acting up or stuck in a reboot loop, you likely just need to force a manual SYNC reset to clear things out and let it pull the fix.
- Important note: If you already tried doing a manual reset yesterday (or earlier in the week) to try and fix this, you will need to do it one more time today. Resets done before this fix was applied on our end won't have grabbed the solution.
How to reset: The quickest way to do this is to hold down the Volume Down and Right Seek buttons on your steering wheel at the same time for about 10 seconds until the screen goes black and the Pony appears. (If you need the official step-by-step visual guide, you can find that here)
One quick heads-up: While the reboots themselves should be cured, you might still experience some intermittent hiccups with Connected Navigation services. We are actively working with our supplier to get those fully restored as well, so hang tight on that front.
We appreciate your patience as we work to get this resolved.
Have a great weekend! ⚡️