r/MachE • • 5d ago

💬 Discussion Fix for the SYNC rebooting issue (+ Reset Instructions)

122 Upvotes

Hello Mustang Mach-E owners,

I wanted to provide an update on the SYNC rebooting issue. The team appreciates everyone that reached out and provided VINs and helped with troubleshooting. It's played a part in helping to find this solution and we appreciate it.

After investigating with the team, it's turned out to be an issue on the backend with third-party data that was triggering those unexpected SYNC 4 reboots.

Because of this, we want to clarify: This wasn’t an issue with a Ford OTA. I know a lot of folks will defensively toggle off automatic updates when they see a bug reported. If you turned your automatic updates off just in case, make sure you go in and turn them back on!

That data-related issue is now resolved on our end.

Next steps for your Mach-E: If your screen is still acting up or stuck in a reboot loop, you likely just need to force a manual SYNC reset to clear things out and let it pull the fix.

  • Important note: If you already tried doing a manual reset yesterday (or earlier in the week) to try and fix this, you will need to do it one more time today. Resets done before this fix was applied on our end won't have grabbed the solution.

How to reset: The quickest way to do this is to hold down the Volume Down and Right Seek buttons on your steering wheel at the same time for about 10 seconds until the screen goes black and the Pony appears. (If you need the official step-by-step visual guide, you can find that here)

One quick heads-up: While the reboots themselves should be cured, you might still experience some intermittent hiccups with Connected Navigation services. We are actively working with our supplier to get those fully restored as well, so hang tight on that front.

We appreciate your patience as we work to get this resolved.

Have a great weekend! ⚡️


r/MachE • • Aug 06 '26

💬 Discussion The mid-sized electric truck is called Ford Fathom. Here’s what we can tell you.

226 Upvotes

Many of you know me from helping with vehicle issues and answering questions in this community, today I wanted to introduce you to u/RileyFromFord who has newly joined the team and is going to be on Reddit regularly.

We can't show you what our mid-size electric truck looks like...yet. But we can confirm the name: Ford Fathom, the first vehicle produced on the new Universal Electric Vehicle Platform.

”Fathom" traces back to a nautical unit of measurement, originally defined as the distance between a person's outstretched arms, a fitting metaphor for a truck built to meet people wherever they are in life.​ Fitting, right?

What's confirmed right now:

  • Starting MSRP: $28,350, for the standard-range battery. Pre-orders begin early 2027.
  • Every Ford Fathom will be BlueCruise-capable. BlueCruise is Ford’s hands-free highway driving assistant.
  • Fathom has bidirectional power capability.
  • Fathom has a large, high-resolution touchscreen, digital key, Apple CarPlay and Android Auto capability.
  • Fathom will have more passenger volume than a Toyota RAV4, with a frunk and bed for added cargo flexibility. This truck will genuinely useful and fun to drive.
  • Fathom will feature Apple Maps embedded directly into the vehicle, not a traditional phone-projection CarPlay setup. The integration also provides the road-level map data used to help enable key pieces of Ford’s next-generation hands-free highway driving capability.

What we can’t share yet: final imagery, fuller specs, full ordering details, and plenty more are still to come. A hot tip - keep a keen eye on the flipbook video we have going around…

If you want to stay up to date with what we have planned for Fathom, you can sign up here.

Ask us anything, and we'll answer what we can. Riley & I will be in the comments for the next few hours, and we aren't going anywhere after that either.

Emily & Riley (from Ford)


r/MachE • • 7h ago

🎉 New Owner Decided to "Pony Up" last night!

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248 Upvotes

First-time car buyer! Bought a 23' Mach-E Premium AWD! At 27 I finally found a job working in the environment for my local county and moved into a dream 3-bedroom apartment w/ my girlfriend, thought this was to complete the "adult" cycle. As soon as I saw the color I absolutely could not let this slip by. 0 Down, 29K OTD, 51K miles! SO EXCITED TO BE HERE! If anyone has any tips or recommendations please leave them below!


r/MachE • • 1h ago

🎉 New Owner In the Mach E club

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• Upvotes

Although I’m not a traditional Mustang fan, I’ve been eyeing the Mach E since they released, and have probably test drove one every other month since then. Last Friday decided to pull the trigger, and I’m loving it so far. In the last 7 days I feel like I’ve already saved 50+ dollars in gas. Love it! Any tips and tricks for a new Mach E owner are recommended!


r/MachE • • 38m ago

🎉 New Owner Added another GT to the stable

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• Upvotes

Just picked up today, 2023 Mach E GT Performance in Cybernetic Orange, 28k on the odometer. Will be my new daily to complement my weekend car, a supercharged 2018 Mustang GT.

The dealer dropped the car off at my work, and the ride home was a blast. The instant acceleration and AWD launches were super impressive. Scheduling an install for the 240V outlet so I can make use of the level 2 charger, because I know im going to be using up that battery life quick!


r/MachE • • 14h ago

🎉 New Owner Joined the Herd!

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147 Upvotes

I actually joined about a month ago, but I didn’t have enough Karma to post 😅

‘21 California Route 1 🥳


r/MachE • • 11h ago

🧹 Fluff Does your Mach-E have a nickname?

43 Upvotes

Ours is Luck-E. (Eruption Green) 😊


r/MachE • • 16h ago

🎉 New Owner New to the club! ‘26 Select

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108 Upvotes

Wife and I just bought a new 2026 Select in Eruption Green. We also looked at the Model Y and Toyota bZ. Model Y was honestly probably my wife’s favorite, but just slightly out of our price range. The bZ was fine, but kind of dull. Also, the color choices on the other two weren’t great, and my wife really wanted a green car.

Haven’t had much time to play with it yet. She’s coming out of a 2013 RAV4, which was a very competent car, but starting to show its age. Looking forward to discovering all the features, and going on some road trips.


r/MachE • • 1d ago

🎉 New Owner Just picked up!

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180 Upvotes

Thanks for everyone that answered my previous thread, ‘22 Premium 91kWh 🤩


r/MachE • • 5h ago

🛜 Software Update Update SYNC

4 Upvotes

Hey all

I’m seeing these posts with people with new SYNC features. And mine doesn’t appear to be updating.

It is showing as Version Sync4 25221.

I have Auto Updates enabled and it did get the Parking recall update.

Is there a way I can force a SYNC update? Or do I have to take it in to a dealer for this?

I’m usually pretty tech savvy - but can’t immediately see a way to do this.

Thanks in advance for any/ all guidance.


r/MachE • • 7h ago

❓Question Anyone ever dealt with this? How do I fix the remote start?

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3 Upvotes

I hit the remote start in my Ford app and it just cycles until it goes to a red exclamation point. I've had the dealership come out and they said the car needed a software update. The update didn't help.

I saw the TCU Module/modem problem where it's fixed by resetting the fuses but I dont think this is it as my connectivity menu still comes up.

Any ideas how to fix this?


r/MachE • • 22h ago

❓Question How do I get this phone shortcut?

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30 Upvotes

This button is a shortcut that takes you to your paired phones. This picture is from a 2026 model. I have a 2025 and would love to have this. It would be especially nice to get rid of the stupid Alexa button and replace it with this. Anyone know?

edit: Thanks for the input everyone. I was going crazy trying to search the internet for more info and should have made this post sooner.

For anyone who doesn't feel like reading the comments what I learned is the 25 model seems to have only gotten the update for this starting this month while other models got the update a few months ago already. We should see this slowly show up on 25 models in the coming weeks.

Someone else commented about this but how do you activate the camera view now? In my picture the button is gone. Can you still do it? Can you get the button back?


r/MachE • • 9h ago

❓Question Question from a Potential Mach e Purchaser

2 Upvotes

Hi all. I’m a big fan of Consumer Reports research and data. I see that there’s a pretty noticeable jump in their reliability scores from the 2023 model year to the 2024 model year. Can anyone provide some context or explanation for this? I’m considering used 2023 models but this data gives me pause. Thanks for the feedback!


r/MachE • • 10h ago

🛒 Car Shopping Price check on new 2026 Select AWD.

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2 Upvotes

How does this price look to you all? It is listed at $41,905 online.


r/MachE • • 9h ago

❓Question Help! Car not charging. Tried a Tesla at a Wawa’s. I’ve only ever used Tesla. Not I am at a Charge Point, and also getting a charging error. It was large charged yesterday at home.

0 Upvotes

r/MachE • • 1d ago

🛜 Software Update OTA Update ECG-25.2.12.3

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25 Upvotes

I just got the latest software update. It sounds like they’re laying the groundwork to fix all the touch screen bugs in the 25 Mach E.


r/MachE • • 16h ago

❓Question One physical key at delivery. Normal?

3 Upvotes

When we took delivery, they only gave us one physical key fob. I’m assuming the expectation is you’ll primarily use the Ford Pass app? I have to go by the dealership tomorrow to pick something up and I was going to ask if they forgot one, but maybe this is the new normal. 🤷🏻‍♂️


r/MachE • • 23h ago

🧹 Fluff Rally Wave

11 Upvotes

Saw another Rally on my commute this morning, we exchanged a little wave. Made me happy. Just sharing


r/MachE • • 7h ago

🛒 Car Shopping I hate shopping for cars!!!!!

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0 Upvotes

2023 mach e AWD EXT BAT vapor blue color/cream interior. 29,000 miles. Asking $30,000. vapor blue

Now im looking at 2024 and seeing if it's worth the extra $2,000 markup. Also read that the 2027s are coming out soon. I felt like a running back in my high school days, running out of there, juking all the salesmen trying to stop me.

Should i wait until November to n pick up my ride? Im dead set on a mach e just need to find the best value!

my budget is $32,000 with D&F's. payment around 550 at 6.5% 0 money down. not in a rush, i have other transportation.


r/MachE • • 1d ago

🛒 Car Shopping Any concerns I should have buying from a non Ford dealer?

3 Upvotes

Found a good deal on a ‘24 premium, 31k miles, $28k OTD. Really thinking of diving in.

Surely others have purchased one of these from a dealer other than Ford, yes? Any issues yall had? What should I expect on pickup - anything different than an ICE car?

When it comes to blue cruise and all that, anyway to buy it outright through ford dealer? The monthly subscription is crazy to me, thanks capitalism. lol.

Thanks in advance, yall. Here’s hoping I join the herd soon!


r/MachE • • 13h ago

🛍️ Accessories Licence plate frame

0 Upvotes

The Mach E is too badass to neglect a good license plate frame. I live in a state where you need a license plate in the front and the back. Any license plate frame suggestions?


r/MachE • • 1d ago

🔌 Charging Rivian charger are surprisingly great!

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187 Upvotes

This was my first time charging on the Rivian Network, and I was sweating when I stopped about having to download and set up another app or buy a plan, but nope. It was a simple flat rate - $0.52/kWh, which I agree is a little bit more than Tesla with the membership.

All I had to do was tap my credit card, and we were off to charging. It was fairly straightforward and managed to saturate 150 kW speed as well.

I wish all charging networks were tap & go like this.


r/MachE • • 2d ago

🎉 New Owner My First Mach-E & Second Mustang!

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277 Upvotes

Mustang Mach E GT Performance in Vapor Blue Metallic. In about a week in, I love it so far!


r/MachE • • 2d ago

🧹 Fluff Went to gym alone and came out as twins

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284 Upvotes

Pic shows everything. I’m at front and someone parked right behind me. Lol


r/MachE • • 1d ago

🛜 Software Update Got this update just now!

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66 Upvotes

I guess the 2025s are skipping update 12?