I don't usually post things like this. I've never written a public complaint about a company before. But I'm really disappointed in how Vinted has handled this, and I'd feel bad if someone else went through the same thing without a warning.
At the end of September I signed up for Vinted to pick up a few used LEGO sets. I only bought, never sold, and paid for everything through Vinted's checkout, the way you're supposed to.
Two of my orders, a Ninjago City Gardens and an Ideas Sesame Street set from two different sellers, never shipped. A label was created for each one, and the tracking never moved. I was told to wait 21 days before I could ask for a refund, so I waited.
Then Vinted permanently banned my account for "fraudulent activity."
I honestly still don't understand it. I was the one who didn't receive anything. I was the one waiting for my money.
I wrote a polite, detailed appeal. The answer was a template saying I violated the Terms and Conditions, with a link to the entire terms document and nothing specific. I asked again: what rule did I break, and how do I get refunded for the two orders that never came? I got almost the exact same template back, with no mention of my refund. My last message got an automated reply.
I'm not writing this to rant. I get that a marketplace has to fight fraud, and maybe something got flagged by mistake. What disappoints me is that nobody will look at it and give me a real answer, not even about my own money.
If you buy on Vinted:
- Screenshot your orders, tracking, and messages as you go. If your account is locked, you lose access to all of it.
- Be wary if a label is created but tracking never moves.
- Know that support may not engage with you if something goes wrong.
Has anyone else had this happen? I'd really like to know if I'm the only one.
@Vinted, I'd still welcome a real conversation about this.