⭐ MYBAGGAGE: THREE CLOWNS, ONE CIRCUS, FOURTEEN DAYS OF INCOMPETENCE — AND A $271.91 ADMISSION TICKET.
MyBaggage: The company that markets convenience, charges for service, delivers chaos, and apparently thinks you're an idiot for shipping anything important.
If incompetence were an Olympic sport, MyBaggage would be standing on the podium, proudly accepting gold, silver, AND bronze.
I've spent years traveling internationally, but rarely have I encountered a company that managed to add so little value while creating so much frustration.
Let me tell you about my experience with this glorified shipping middleman.
And unlike their customer-service explanations, THIS STORY ACTUALLY HAS A TIMELINE.
THE PROMISE VS. THE CIRCUS
September 21, 2026 — The beginning of the nightmare.
I paid $271.91 to MyBaggage to ship a 55-pound bag from Colorado Springs, USA, to Nürnberg, Germany.
The bag contained essential motorcycle riding gear, protective clothing, tools, and equipment for an extended motorcycle journey across Europe.
I was thousands of miles from home, relying on that equipment to continue my travels safely.
Expected delivery: September 23–25.
Sounds simple enough, doesn't it?
You pay a company to arrange international shipping. They advertise delivery measured in days. They take your money. Your belongings arrive.
Except apparently at MyBaggage, that's where the fairy tale ends.
September 23–25 — The promised delivery window comes and goes.
No bag.
No meaningful resolution.
My carefully planned motorcycle trip is now being disrupted because I'm waiting for equipment I need on the road.
And the financial meter starts running.
Accommodation. Lost riding days. Rearranged plans. More waiting.
Every day costs money.
Every day costs opportunities.
Every day I'm paying the price for a service that isn't delivering what I was led to expect.
SEPTEMBER 28 — WELCOME TO THE MYBAGGAGE THREE-RING CIRCUS.
By now, I'm chasing answers through MyBaggage, DHL, and family members helping from Germany and the United States.
My cousin in Germany receives a call from DHL personnel in Leipzig indicating the bag is entering customs.
Approximately 15 minutes later, DHL requests my passport and travel itinerary.
Documents that had ALREADY been provided the previous week.
So we submit them AGAIN.
Meanwhile, information coming through other channels suggests the shipment is still being held in the United States, around Cincinnati.
LEIPZIG, GERMANY? CINCINNATI, OHIO?
These aren't exactly neighboring suburbs.
One side is communicating about German customs while another is indicating the shipment is still in America.
And MyBaggage, the company I PAID to coordinate this shipment?
Apparently unable to reconcile the contradictory information.
One representative tells me he's contacted a DHL U.S. account manager.
Hours pass before I receive a response.
SIX OR SEVEN HOURS WAITING FOR AN ANSWER IS NOT CUSTOMER SERVICE. IT'S A TEST OF HUMAN ENDURANCE.
And still, no clear resolution.
THREE CLOWNS. ONE CIRCUS. ZERO ACCOUNTABILITY.
Enter the MyBaggage customer-service parade.
Matt. Mark. Harry.
Three different representatives. Three opportunities to demonstrate competence.
And from my perspective, three increasingly frustrating exercises in futility.
One clown after another, each seemingly less capable of providing an actual answer than the one before.
Or perhaps they weren't clueless at all.
Perhaps each was simply another rung higher on the bureaucratic ladder, equipped with a different title and the same apparent "I DON'T GIVE A RAT'S ASS — IT'S JUST A JOB" attitude.
Different names.
Same shoulder-shrugging.
Same lack of answers.
Same maddening absence of ownership.
The problem wasn't simply that they couldn't instantly fix an international customs delay.
THE PROBLEM WAS THAT THEY COULDN'T CONSISTENTLY EXPLAIN WHAT WAS HAPPENING, WHERE MY PROPERTY WAS, OR WHAT NEEDED TO HAPPEN NEXT.
I wasn't asking them to reinvent international logistics.
I was asking them to do the job they charged me to perform.
Apparently, that was an unreasonable expectation.
SEPTEMBER 28–OCTOBER 1 — THE BUREAUCRATIC BLACK HOLE.
Tracking and correspondence referenced a physical customs examination in Cincinnati.
Then came information about Leipzig.
Then another hold, this time involving consignee contact information.
More documentation. More confusion. More waiting.
At one point, I was told to expect movement within another 24–48 hours after customs clearance.
How many times can a customer be given another explanation, another escalation, another waiting period, before someone takes responsibility for coordinating the process?
My family and I were doing the legwork.
We were making calls.
We were chasing updates.
We were trying to reconcile conflicting information.
WE WERE DOING THE WORK THAT I THOUGHT I HAD PAID MYBAGGAGE TO HELP MANAGE.
And the financial consequences kept accumulating.
OCTOBER 3 — ANOTHER BILL.
As if the original $271.91 shipping charge and the mounting travel expenses weren't enough, I paid another €61.59 in DHL customs charges. Which I expected. It's a disclaimer along with no ownership of anything, just utterly misleading marketing directly on their website. 2–3 days, Express, WTF?
International customs charges can be legitimate. That's not the point.
The point is that I was navigating a complicated, drawn-out process while the company supposedly facilitating my shipment repeatedly failed to provide the clarity I needed.
WHAT EXACTLY WAS MYBAGGAGE CONTRIBUTING TO THIS TRANSACTION?
Because I could certainly identify what DHL was doing.
DHL was the actual carrier.
DHL had the shipment.
DHL personnel were involved in the customs and delivery process.
And ultimately, direct communication with DHL helped clarify matters that MyBaggage's customer-service merry-go-round had failed to explain adequately.
IT TOOK THE ACTUAL SHIPPING COMPANY TO HELP ME UNDERSTAND WHAT THE PAID MIDDLEMAN COULDN'T.
Let that sink in.
OCTOBER 5 — THE BAG FINALLY ARRIVES.
Fourteen calendar days after collection.
Ten to twelve days beyond the original September 23–25 delivery window.
My gear finally arrives in Germany.
By this point, my European motorcycle journey has been disrupted, my departure postponed, riding days lost, and my additional expenses have accumulated to approximately €3,500.
THREE THOUSAND FIVE HUNDRED EUROS.
All while I was overseas, waiting for protective riding equipment and weather-appropriate gear that I needed to continue safely.
And what did MyBaggage add to this experience?
Not reliable communication.
Not meaningful accountability.
Not an effective single point of contact.
Not the convenience I believed I was paying for.
THEY ADDED ANOTHER LAYER OF PEOPLE TO CHASE, ANOTHER LAYER OF CONFUSION, AND ANOTHER LAYER OF FRUSTRATION.
BUT WAIT — HERE COMES THE MOST SPECTACULARLY INSULTING PART.
During this ordeal, someone actually told me words to the effect of:
"YOU SHOULDN'T SHIP ANYTHING IMPORTANT."
I'm sorry.
WHAT THE ACTUAL HELL?
Did a representative of a company whose entire business is SHIPPING PEOPLE'S BELONGINGS seriously suggest that the problem was my decision to ship something important?
WHAT IN GOD'S NAME ARE CUSTOMERS SUPPOSED TO SHIP WITH YOU?
Empty cardboard boxes?
Yesterday's newspapers?
A bag full of packing peanuts?
Things they were going to throw in the garbage anyway?
People ship birthday presents to loved ones.
They ship gifts to grandchildren.
They ship business materials, work equipment, clothing, family possessions, and belongings with sentimental value.
PEOPLE SHIP THINGS PRECISELY BECAUSE THOSE THINGS MATTER TO THEM.
What an extraordinary insult to every customer who has ever trusted a shipping company with something meaningful.
Imagine a hotel telling you not to bring anything valuable because they might lose it.
Imagine an airline telling you not to pack anything you actually need.
Imagine a shipping company telling you not to ship anything important.
OH, WAIT. I DON'T HAVE TO IMAGINE THAT LAST ONE.
I PAID MYBAGGAGE FOR THE EXPERIENCE.
Perhaps they should revise their advertising:
"MYBAGGAGE — WE SHIP YOUR BELONGINGS. JUST DON'T MAKE THE MISTAKE OF CARING ABOUT THEM."
Or better yet:
"MYBAGGAGE — PAY US TO ARRANGE SHIPPING, THEN CALL THE ACTUAL CARRIER WHEN YOU NEED REAL ANSWERS."
Now THAT would have been a more accurate description of my experience.
LET'S TALK ABOUT THE REAL PROBLEM: THE MIDDLEMAN WHO ADDS NO VALUE.
I'm not suggesting every customs delay is automatically MyBaggage's fault.
International shipping involves inspections, regulations, documentation, and circumstances outside an intermediary's control.
BUT COMMUNICATION, COORDINATION, TRANSPARENCY, AND CUSTOMER SUPPORT ARE PRECISELY WHERE A PAID INTERMEDIARY IS SUPPOSED TO ADD VALUE.
When something goes wrong, that's when a company's service actually matters.
And that's exactly where MyBaggage failed me.
If I'm forced to chase the carrier myself, coordinate through family members, repeatedly supply documents, untangle contradictory information, and demand basic updates, why am I paying an additional company to sit between me and the people doing the shipping?
WHAT AM I BUYING?
A booking interface?
A tracking number?
Three customer-service representatives who can't give me a coherent explanation?
A front-row seat to a bureaucratic circus?
Because from where I sat, stranded without my equipment and watching my additional expenses accumulate to €3,500, MyBaggage provided virtually no meaningful value when I needed it most.
I PAID FOR CONVENIENCE AND RECEIVED CUSTOMER DISSERVICE.
MY FINAL VERDICT: NEVER AGAIN.
Let's recap this spectacular performance.
$271.91 paid for the original shipment.
September 21: Bag collected in Colorado Springs.
September 23–25: Expected delivery window missed.
September 28: Contradictory information involving Cincinnati and Leipzig, plus repeated document requests.
Three MyBaggage representatives: Matt, Mark, and Harry — without the meaningful resolution I needed.
September 28–October 1: Customs, contact-information complications, repeated waiting, and escalating frustration.
October 3: Another €61.59 paid in customs charges.
October 5: Bag finally delivered, fourteen days after collection.
€3,500: Additional expenses associated with the disruption to my European motorcycle journey.
One unforgettable piece of advice: Apparently, I shouldn't have shipped anything important.
And the most infuriating part?
IT TOOK DHL, THE COMPANY ACTUALLY MOVING THE BAG, TO HELP CLARIFY THE PROCESS THAT MYBAGGAGE WAS SUPPOSED TO BE HELPING ME NAVIGATE.
MyBaggage didn't make a difficult shipping experience easier.
IN MY EXPERIENCE, THEY MADE AN ALREADY DIFFICULT EXPERIENCE EVEN MORE MISERABLE.
Three representatives.
A revolving door of explanations.
An apparent corporate philosophy of passing the problem along.
And a paying customer left wondering whether anyone at the company actually cared.
MYBAGGAGE: THREE CLOWNS, ONE CIRCUS, AND THE CUSTOMER PAYS FOR EVERY ACT.
Here's a suggestion for management:
If your company can't provide useful information, consistent communication, or meaningful assistance when a shipment goes wrong, stop pretending that charging customers to stand between them and a real carrier constitutes some extraordinary service.
And if your representatives genuinely believe customers shouldn't ship anything important, perhaps your company should get out of the business of shipping people's belongings.
Because people don't pay you to shrug your shoulders.
They don't pay you to pass them around.
They don't pay you to tell them they shouldn't have trusted you in the first place.
THEY PAY YOU TO PROVIDE A SERVICE.
And based on my experience, when that service was most needed, MyBaggage was about as useful as a chocolate teapot.
PISS OFF, MYBAGGAGE.
You got my $271.91.
I got fourteen days of aggravation, a disrupted motorcycle journey, €3,500 in additional expenses, and an unforgettable lesson in the difference between marketing a service and actually delivering one.
⭐ ONE STAR. AND THAT'S ONE MORE THAN THIS EXPERIENCE DESERVES.
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