I took my MacBook into the Glasgow Buchanan Street store because it wouldn’t turn on, and asked for a diagnostic and repair. I was told they’d check the USB-C ports first and quoted £180 if that was the problem, with a warning that anything else would be much more expensive.
They had it for a day, then phoned to say the ports weren’t the issue and it was the logic board. The quote was over £500, which I declined, and I was advised I’d be better off just buying a new laptop.
I wanted a second opinion, so I took it to The Tech Bar on Byres Road. Within a few hours they’d found the real fault: liquid damage to the Audio/Touch ID board, a repair costing just £85. They talked me through the whole process and even showed me the damaged board.
The technician was surprised Apple hadn’t spotted it, as the damage was obvious the moment the laptop was opened, and he questioned whether Apple had bothered to open it at all.
So either the “Geniuses” couldn’t identify a clear fault, or they couldn’t be bothered to even open my laptop which they had no interest in fixing. They preferred to sell me a new machine or wrong diagnosis with a quote over six times higher than the real repair cost.
Either way, I won’t be taking my Apple products to this store again, and when this laptop does eventually give up, I’ll seriously think twice about buying Apple.
On the other hand, I can’t recommend The Tech Bar on Byres Road enough. Honest, quick, fairly priced, and genuinely helpful. Real stand-out guys.