Hello guys, I’m pretty new to Germany and I need some advice because I honestly don’t know what to do in this situation.
I wanted to get a SIM card and a phone contract, so I searched online for Vodafone because I’d heard good things about them. I checked Google Maps, found a store nearby, and went there.
Turns out it was actually an otelo shop, but I had no idea what otelo was at the time.
I used Google Translate to explain to the lady that I wanted to make a Vodafone contract. She told me to wait, and after a while, some guy came out of an office wearing a Vodafone shirt. The lady told me to go with him, so obviously I assumed he worked for Vodafone.
I explained that I wanted a contract with a device if possible. Since I have a Polish bank account, I wasn’t sure if that would work, but he told me it should be fine.
He started writing down different offers on a piece of paper. I originally wanted an iPhone, but the upfront payment was too expensive. Then he showed me an offer with an Apple Watch for just €1 upfront, and the whole thing would cost around €60 a month with the SIM card. I thought that sounded okay, so I went ahead and signed.
They took my Polish IBAN and address, and when they asked if I wanted the SIM card immediately or together with the device, I said I’d take everything together.
I went home and kept looking at Vodafone offers online, and that’s when I started wondering why their offers were so much better than the one I’d just signed up for.
Then I received an email from otelo.
I was like… WTF is otelo?
The next day, I went back to the shop and asked the lady what otelo was and whether I could get the Vodafone offer instead.
That’s when she explained that otelo is a smaller company under Vodafone and that I’d actually signed a contract with them, not Vodafone.
Okay, fair enough, maybe I should’ve checked everything more carefully before signing. But I asked if I could cancel the contract, and she told me NO, unless I paid her €80 in cash.
I asked her where it said that in the contract, and she literally told me it wasn’t written in the contract, but if I wanted to cancel, I had to pay her €80.
At that point, I was getting suspicious, so I just left.
I called otelo customer service to ask about the situation, and holy shit, the first guy was one of the rudest people I’ve ever spoken to. I asked if anyone spoke English, and he basically yelled at me that this is Germany and I should speak German. 💀
I called again later and got a much nicer guy who explained that I needed to deal with the shop and that they couldn’t really help me.
The thing is, I haven’t even received anything yet. No SIM card, no Apple Watch, nothing.
Now I’m wondering what happens if I simply refuse to pay that €80, especially since the lady couldn’t even show me where this fee was mentioned in the contract.
I also gave them my Polish IBAN, so I’m not entirely sure how payments would work if they tried to charge me.
I know I should’ve been more careful before signing, and I’m not pretending I did everything right here. I’m just new to the country and genuinely thought I was dealing with Vodafone.
So, has anyone dealt with something similar in Germany?
Can they actually demand €80 in cash to cancel a contract when the fee isn’t mentioned in the contract? And what would you do in my situation?
Any advice would be appreciated!