Bought an m2 iPad air for my brother and the order is currently out for delivery via FedEx. I get an email notification that says my order was refunded, reason: customer return. I haven't even touched the Amazon app since I purchased the ipad and my brother hasn't either. I thought the email was a scam so I checked the app and I see there is a refund. Not sure what to do, I still haven't gotten the iPad so I'll update later today.

Update: Got my order delivered by FedEx. Unusually small package. It was some cheap Bluetooth earbuds with an apology letter from the seller saying the item was out of stock. :(

Earlier today my wife ordered a bunch of groceries through Prime Grocery. Around 7:30 pm we get a delivery notice. Checked the porch but nothing there. Check the order online and they have a nice picture of a house that is clearly not ours. It's also no house in our neighborhood.

Contact support and their helpful advice is "oh, sometimes we deliver to the wrong house. Drive around the neighborhood and see if you can find the house we delivered it to". Again, it's definitely NOT a house in our neighborhood. Their next piece of advice was "just wait a while. Maybe the people will see it on their porch and deliver it to your house tonight or sometime tomorrow".

It's groceries. It's not a pair of shoes or paper towels. It's milk, eggs, bananas, etc. Your solution to my misdelivered groceries is to have them sit on someone's porch overnight and hope they deliver my now-warm milk and eggs sometime tomorrow?

So i bought this car charger for my phone, and the first time i get sent the charger with one of the ports damaged and not working.

Okay, a faulty unit, I return it, buy it again because i can't find something similar, and they send me back the one i returned.

Are we serius.

And the most infuriating part that I asked if I could have had a free home pick up for the truble and they denied. For 3 f**king euros. This company is a joke

I received a charge for an amount that didn't match anything I ordered so I initiated a chat with a live representative. I asked what the charge was for and they replied that it was for Prime membership. I was just charged $14.99+tax on 10/13. I check the Amazon website and Prime was still $14.99. I confronted the rep and she passed me off to another rep and another and another until I asked for a manager. One of the reps offered me a $50 promo, but would not answer my questions about the charge or the blatant lie that I was told.

Manager tells me the charge was from an item I ordered, but the relevant charge did not match the price of the item. I decide to let that go because the price would be lower and I asked over and over about the lie I was told about Prime going up. When he finally addressed the lie all he could say was, "it will be handled, I assure you." or words to that effect. Yeah, sure. So I complain that not only did I have to talk to 4 reps and a manager before I got an answer, but I was lied to as well. I asked what is Amazon going to do about my extreme dissatisfaction over being lied to. He asked what I wanted. I thought about the $50 credit that was offered and I said to double it. The manager said he did not have the authority to offer compensation. But, a lower non-manager rep could offer me $50? So, they want me to believe that a regular rep has the authority, but not a manager. I would like to point out that the manager offered me nothing at all. I don't think I got an apology either.

Avoid Amazon like the plague. I have wasted about 2 hours dealing with this BS. Customer service has dropped significantly over the years. I am finally done with Bezos and company. I should have dropped them years ago. My bad. I did not receive anything from Amazon, not the $50 or $100. I got the "my hands are tied" line. Did I mention the bot chat loop I got stuck in while trying to get a real person? So infuriating.

I ordered a Kindle Scribe (2024) from Amazon.de. Initially, they promised to deliver it on October 16.

On September 29, its status changed to delivered, even though I had received nothing. The website says that it was delivered in Berlin, Germany. IN BERLIN, GERMANY! I will attach a photo. The thing is, I don't live in Berlin or in Germany. I live in Lahti, Finland.

I immediately contacted customer service and explained that the Kindle was marked as delivered even though the delivery address was incorrect and I had never received it. They told me to wait until October 15 and said that representatives of the delivery company would contact me within two days. Of course, nobody contacted me.

Today, October 15, I contacted them again. Now the chat assistant says it is transferring me to another associate, but I have been waiting for hours and can see the message “Connecting you to an associate...” on the screen, and nobody responds.

I understand that if the tracking information showed that the item had been delivered to my address and I insisted that it hadn't, there might be doubts about my honesty. But the item was never even in my country. It travelled from Spain to Germany, and it was delivered there. Anyone with eyes can see that. I don't live in Germany or Spain, and I have never been to either country.

Now I can neither get a refund nor receive my e-reader.

P.S. Tracking number: HX405001893JF, the tracking website even shows the recipient’s name, and it isn’t me.

P.P.S. They delivered the charger and the case quickly and without any problems, but what am I supposed to do with them without the Kindle?

Amazon why do you guys keep delaying my refund if the return have been received in your end your customer service is going down hill they keep saying they can’t do anything about it

So sick of Amazon. Every time I order something with next day delivery it’s ALWAYS late. Also, there’s no way to get in touch with an actual person in customer service to complain about this ongoing issue. So done with them.

Ipsy recently started having Amazon do some of their deliveries… and this was delivered to the ramp of the shed on the very edge of my property. Opposite side of the property from my front door or driveway.

Amazon sent me 2 air fryers when I ordered one should I try to return the extra and keep the change? Or will Amazon notice and not refund the money or will I get in trouble ect

It looks like Amazon is a Goodwill with a delivery option right now. Received today in a clear bag with LPN sticker on it (that means it was unpacked by previous customer and returned back). Small holes everywhere. 6th return during 1 month because of quality, delays and mismatch issues. Great job, guys!

PS: canceled Prime at least till end of 2026. Will order for pickup from a nearby Walmart (they sell online the same and a pick up available the same day and return can be done immediately on spot without an additional road trip). At least I will put money aside without so easy ordering.

I've had multi deliveries over the past couple of weeks that have just zoned out. They will not get updates, or they will get multiple 'packed delayed in transit' notices. Packages will show for next day delivery, I'll order, and they will just fade away.

I had one package that was two days late get into the local hub (70 miles away) late in the afternoon. They assigned it to the flex driver who I could see on the map. She got within about 15 miles of me around 9:30M at night and then the tracing just stopped. (I'm guessing they took her offline for the day) But the next day the package did not make it back to the hub until late in the evening. It must have just been sitting in her car. So, yet another delay.

As soon as the cancel order option appears on the shipped tab, I've started canceling them and ordering again because a lot of times the second try goes smoothly overnight.

I have no clue what is going on.

I placed an order to be delivered at a pickup locker, and got a delivery confirmation yesterday. I went over this morning and scanned the code, but the locker that opened was completely empty. Is there anything I can do about this or am I just boned?

Update: I managed to get in contact with a real person at customer service and was able to get it refunded.

I'm noticing something that I'm confused about. I am searching for pre-drawn paint and sip kits and I know that amazon has hundreds of different ones but when I look at my search results, it's only showing me pictures of "black couple" canvases and it is only giving me 2 pages worth of search results. I am black but I wasn't looking for anything couple-ish. I was actually just looking for a pack of landscape or flower pictures. Does anyone know why is this happening and how can I fix this?

Edit: The words I am searching are "paint and sip".

There has to be something that can be done about this, right? Our delivery times are clearly set in our account. Dropping off the package outside of our business's gate at the intercom is not ok. This isn't a front porch - it's literally right by the road where cars and people walk by.

And they put that the package was handed directly to a person when it clearly was not.

Is there any recourse available?

They told me to wait till 18th october and a complaint have been raised. Should I wait till then?

I had something delivered today and looking at the photo receipt it shows that my “package” was delivered to a neighbor. I went to said neighbors place and I saw that package. As I picked it up, I noticed that the package has someone else name and address on it…what do I even do about that? I didn’t take a closer photo of the “package” that was supposedly mine according to my delivery photo as I felt weird taking a photo with someone else’s info on it…plus there were people around and I did NOT want to look like a creep.

For example, item shows next day if you order within 6 hours. Check back an hour or so later, showing two day delivery if you order within 3 hours. I recall it flipping back on other listings, thought maybe it was the typical sales push to get you to feel rushed. But does it just calculate based on same day warehouse volume? Possible that it usually flips back to next day, or once it pushes to two day does it just keep jumping forward even before their dumb timers run out?

So summary is ordered s26 ultra on 8th ie first day of prime sale for 1.24 lakhs paid via amazon icici card … normal delivery was shown on monday. Now on Monday morning it was stated that it reached to my nearest hub .

And went out for delivery near 10 pm but never came .. and it got rescheduled to 14th ie Wednesday
On Tuesday nothing happened and support continuously said sorry it will be delivered in 24 hours , on Wednesday also nothing happened so Wednesday evening after complaining and complaining amazon agent finally told he doesnt have package and wont be able to deliver do whatever you want…. And yesterday ie Thursday l1 and l2 support also said similar that package is lost we wont be able to do anything cancel order or money will be stucked in loop.

Please help me what to do i have every proof ie ss pf invoice payment details seller details etc

Sorry for bad English

Hey all. Amazon prime customer for years and never started having issues until this "Tap Verification" bs. Im on a joined Amazon account with a family member, and both of us can't use our debit cards either because it asks for Tap Verification (which neither card is able to do since we dont have Tap) or if it does not ask for Tap, our orders are placed then canceled immediately. Neither debit card is compromised. So frustrating. Anyone else?

I purchased a folding dog ramp ottoman for my pup from Amazon. Out of the box it looked fine, but there was a strong odor. I attached the legs, the upon opening the ramp

I noticed this ramp was disgustingly dirty, used and had the distinct smell of cat pee. Im a severely allergic to cats! I started coughing and breaking out with hive like bumps on my arm and chest. It was scary, but mostly gross. Big white splotches of white stuff all over the ramp. I threw the whole thing, box and all outside.

Amazon was called, got a refund but it was so disturbing that we received a used , dirty, smelly item. I purchased it as new! Amazon is slipping.

I am terrified by this experience and worry that Amazon will blame it on me. I didn't video tape my unboxing as I haven't been for the past 10+ years with Amazon, only took a quick photo of the oddly lifted seal of the box.

Does anyone have experience dealing with this?

Thanks!