Ipsy recently started having Amazon do some of their deliveries… and this was delivered to the ramp of the shed on the very edge of my property. Opposite side of the property from my front door or driveway.

According to UPS, this is what they told me. This is 3x more than what I paid for.

NYC customer. I am absolutely sick of having an order for say 3-5 items and you get the same delivery window for all items thinking it’ll come all at once, nope instead it’s one order but three different people. What does that mean? Three times of having to let someone in. It is inconvenient and if it shows the same delivery window, make it the same person or send my package a different day so they will be together. This is something that needs to show when checking out because I would NEVER order knowing that it would all come separate. It’s not very frugal or sustainable either, a waste of boxes and bags.

Not only does this disrupt me, it disrupts multiple people too because the courier often rings all doors when delivering and disrupts others if they aren’t let immediately.

Considering ordering from Target or Walmart moving forward because at least I know it is coming all together and if not, I know. Any else sick of this?

I've been fighting to get my buyer account unrestricted since September. I got this email this morning as final notice. I have never abused the refund/return policy as I have been accused of. Only refunds/returns I have ever requested have been for legitimate reasons. Including packages being stolen (with recorded evidence proof), Wrong items being delivered, item not as described, just not needed, and unsafe to return due to various reasons. I am so sick of big corporations treating people this way with little to no recourse for any of us to do anything about it.

I just spent over 2 hours chatting and calling Amazon customer service over an issue that should not be this difficult to resolve.

The problem started when I changed my Amazon Prime payment method from my Mastercard to my Amex. Since then, I've been getting charged for Prime, and now Amazon is telling me they have absolutely no record of these charges on their end.

I sent them screenshots of my credit card statements clearly showing the transactions. The charges are there. I've been paying for this membership every fucking month since December 2024, and somehow their system can't find them.

Their proposed solution? Contact my bank and both credit card issuers and dispute every single transaction going back to December 2024.

Are you fucking kidding me?

Why the hell should I have to spend hours contacting multiple financial institutions to dispute almost two years' worth of transactions when I'm literally providing Amazon with statements showing that I've been charged for their own membership?

The customer service experience made everything even worse. Throughout the entire process, I had to explain the situation over and over again as I was passed from one representative to another. Some of the representatives had such thick accents that I genuinely struggled to understand them over the phone. I'm not blaming anyone for their accent, but when you're already frustrated and have to keep repeating the same explanation, communication difficulties just make the experience even more exhausting.

Eventually, I received this email from Amazon:

"After reviewing your account, we are unable to locate this charge on our end. Since the transaction is not visible in our system, we are unable to process an adjustment or refund from our side.

We kindly ask that you contact your bank or card issuer directly to dispute the charge."

I've since looked online and found other people describing similar issues going back years. How is this still a problem? How can a company the size of Amazon charge customers repeatedly, have those charges appear on their credit card statements, and then claim they have no record of them?

Has anyone else experienced this, particularly after switching payment methods? Did you manage to get Amazon to resolve it, or did you actually have to dispute every transaction with your banks?

I'm honestly baffled that this is considered an acceptable resolution.

Is there a way to make sure stuff gets delivered by actual Amazon drivers, or Fedex, UPS, USPS?

I don't want to have random people showing up at my house, at times in the middle of the night, to deliver my stuff. Who knows who they are. And even though delivering boxes is not rocket science, there is a benefit to having the same group of drivers do their route every day, they know their job, they know the neighborhood, their customers etc. etc.

Last night, I had a guy show up in my driveway at 11.30pm to deliver an order of shampoo. It was part of a larger order, but for some reason got split into it's own delivery. That guy woke up the dog, traipsed up to my next door neighbors porch first, then to our front door, then left and dropped the package curbside at the mailbox instead. In the middle of the night. More than once drivers got confused by our long driveway and interior lot setup and ended up in the next street over. Not something that ever happens with "proper" delivery folks.

And right now I am watching, on my security camera while i am at work as some chick in a busted up Nissan drags a big box out of the back of her car that most likely is a lift cart. I ordered it with "non urgent" shipping. It's bulky, about 60 lbs heavy and of course she dropped it in the middle of the driveway, in plain view, rather than on the porch. WTF.

This is bad for the environment, exploitative to these gig-economy drivers and just unprofessional on the part of the retailer. Give me an option "Slow shipping with USPS, Fedex, Ups only", slow and $10 bucks extra. I ll pay it.

I just uninstalled the app entirely. Absolutely unbelievable that they'd make people sit and suffer through their alexa bullshit when the whole point of using the search bar is to give them money by finding the product I'm looking for. It's not enough apparently! It's the equivalent of making me sit through an ad to be able to see my results. No fucking way am I going to waste my time like that. What a shitty shitty decision. Fuck everyone who had any part in making this happen. What a bunch of horrible miserable people.

I ordered a Kindle Scribe (2024) from Amazon.de. Initially, they promised to deliver it on October 16.

On September 29, its status changed to delivered, even though I had received nothing. The website says that it was delivered in Berlin, Germany. IN BERLIN, GERMANY! I will attach a photo. The thing is, I don't live in Berlin or in Germany. I live in Lahti, Finland.

I immediately contacted customer service and explained that the Kindle was marked as delivered even though the delivery address was incorrect and I had never received it. They told me to wait until October 15 and said that representatives of the delivery company would contact me within two days. Of course, nobody contacted me.

Today, October 15, I contacted them again. Now the chat assistant says it is transferring me to another associate, but I have been waiting for hours and can see the message “Connecting you to an associate...” on the screen, and nobody responds.

I understand that if the tracking information showed that the item had been delivered to my address and I insisted that it hadn't, there might be doubts about my honesty. But the item was never even in my country. It travelled from Spain to Germany, and it was delivered there. Anyone with eyes can see that. I don't live in Germany or Spain, and I have never been to either country.

Now I can neither get a refund nor receive my e-reader.

P.S. Tracking number: HX405001893JF, the tracking website even shows the recipient’s name, and it isn’t me.

P.P.S. They delivered the charger and the case quickly and without any problems, but what am I supposed to do with them without the Kindle?

I have zero problems with UPS or FedEx, to this day I have never received a package that is delivered by the USPS. They are returned immediately with no attempt to deliver. I have notes in my shipping setting to not ship VIA USPS but unfortunately these are not followed. I have an address that is registered with our county and is easily found on any mapping app by entering the address.

When is Amazon going to stop using this ridiculous excuse for a shipping company? Especially when you have shipping companies that actually deliver.

Amazon sent me 2 air fryers when I ordered one should I try to return the extra and keep the change? Or will Amazon notice and not refund the money or will I get in trouble ect

I purchased a folding dog ramp ottoman for my pup from Amazon. Out of the box it looked fine, but there was a strong odor. I attached the legs, the upon opening the ramp

I noticed this ramp was disgustingly dirty, used and had the distinct smell of cat pee. Im a severely allergic to cats! I started coughing and breaking out with hive like bumps on my arm and chest. It was scary, but mostly gross. Big white splotches of white stuff all over the ramp. I threw the whole thing, box and all outside.

Amazon was called, got a refund but it was so disturbing that we received a used , dirty, smelly item. I purchased it as new! Amazon is slipping.

I received a charge for an amount that didn't match anything I ordered so I initiated a chat with a live representative. I asked what the charge was for and they replied that it was for Prime membership. I was just charged $14.99+tax on 10/13. I check the Amazon website and Prime was still $14.99. I confronted the rep and she passed me off to another rep and another and another until I asked for a manager. One of the reps offered me a $50 promo, but would not answer my questions about the charge or the blatant lie that I was told.

Manager tells me the charge was from an item I ordered, but the relevant charge did not match the price of the item. I decide to let that go because the price would be lower and I asked over and over about the lie I was told about Prime going up. When he finally addressed the lie all he could say was, "it will be handled, I assure you." or words to that effect. Yeah, sure. So I complain that not only did I have to talk to 4 reps and a manager before I got an answer, but I was lied to as well. I asked what is Amazon going to do about my extreme dissatisfaction over being lied to. He asked what I wanted. I thought about the $50 credit that was offered and I said to double it. The manager said he did not have the authority to offer compensation. But, a lower non-manager rep could offer me $50? So, they want me to believe that a regular rep has the authority, but not a manager. I would like to point out that the manager offered me nothing at all. I don't think I got an apology either.

Avoid Amazon like the plague. I have wasted about 2 hours dealing with this BS. Customer service has dropped significantly over the years. I am finally done with Bezos and company. I should have dropped them years ago. My bad. I did not receive anything from Amazon, not the $50 or $100. I got the "my hands are tied" line. Did I mention the bot chat loop I got stuck in while trying to get a real person? So infuriating.

Istg if this doesn’t ship by tomorrow, I’m cancelling the order!

There has to be something that can be done about this, right? Our delivery times are clearly set in our account. Dropping off the package outside of our business's gate at the intercom is not ok. This isn't a front porch - it's literally right by the road where cars and people walk by.

And they put that the package was handed directly to a person when it clearly was not.

Is there any recourse available?

For example, item shows next day if you order within 6 hours. Check back an hour or so later, showing two day delivery if you order within 3 hours. I recall it flipping back on other listings, thought maybe it was the typical sales push to get you to feel rushed. But does it just calculate based on same day warehouse volume? Possible that it usually flips back to next day, or once it pushes to two day does it just keep jumping forward even before their dumb timers run out?

I received an Amazon Business offer for 35% off up to $125, registered, and got an email confirming my discount was activated through November 15, 2026. My account says Prime Business Duo is free with my existing Prime membership.

At checkout, my two-item cart shows:

• Order total: $64.39
• Prime Business Rewards: +3,220 points ($32.20 value)

I don't see a separate 35% discount line, and the order total still appears to be the full price. If 35% off applied to $64.39, I'd expect roughly $41.85 before tax.

What exactly are these Prime Business Rewards points? Are they a separate benefit or is that somehow related to my 35% promotion? Why might the discount not be applying?

I haven't placed the order yet. Also, I signed up mainly for the promotion, but these items are for personal use. Should I close the Business account, and could that affect my regular Amazon account or Prime membership?

Thanks for any advice from people who've used this offer!

I have a question about an Amazon account issue, and I'm hoping someone who's experienced something similar can help.

I have an alternate Amazon account that is currently on hold because Amazon wants me to verify a payment method.

Here's my situation:

- I previously used a prepaid card on this account.

- I also used my Cash App card when signing up for a Prime free trial.

- There's a $63 Amazon Reload transaction I'm concerned about.

- I've removed all payment methods from the account, but the prepaid card still appears on the account-hold/payment-verification screen.

- I haven't seen a completed $63 charge in my Cash App transaction history.

- I cancelled Prime and no longer want to use this alternate Amazon account.

- I never added my phone number to the alternate account.

I'm planning to deposit money into my Cash App account, but I'm worried Amazon might attempt to charge my Cash App card for $63 because I previously used it for a Prime trial and I have a pending Amazon Reload that never went through.

My questions are:

1. Can Amazon charge a previously used Cash App card if it's no longer saved as a payment method?

2. Could Amazon retry a payment against that card after I deposit money into Cash App?

3. Does an account being on hold for payment verification mean Amazon can still attempt to charge previously used cards?

4. If I permanently close the alternate Amazon account, would that prevent future payment attempts, or could existing authorizations still go through?

Has anyone experienced something similar? I'd really appreciate hearing about your experiences. Thank you!

(SUMMARIZED BY CHATGPT)

Delivery delayed a day because Amazon was “unable to access” their own outdoor locker outside a 7 Eleven.

Already cancelled Prime last week (still active another week) because I’m getting 7-day “Amazon Day” shipping at my new house where I can only get packages lumped together and delivered on one day a week. So if I order something today it will come in 7 days, but if I order something else 5 days from now it will come in that same box, so clearly they CAN deliver in two days.

I can get next day shipping to this Amazon locker but it’s ALWAYS full so I waited a day checking frequently until it finally let me order to the locker but I’m guessing it was still full.

Was ordering a laser level as I was hoping to do some work around my new house tonight and tomorrow.

“Unprofessional”

Highland park / Lake Forest

Was removed by Amazon.

Nice try. Let’s see you run around and do 2,000 packages in a week.

They told me to wait till 18th october and a complaint have been raised. Should I wait till then?

Bought an m2 iPad air for my brother and the order is currently out for delivery via FedEx. I get an email notification that says my order was refunded, reason: customer return. I haven't even touched the Amazon app since I purchased the ipad and my brother hasn't either. I thought the email was a scam so I checked the app and I see there is a refund. Not sure what to do, I still haven't gotten the iPad so I'll update later today.

Update: Got my order delivered by FedEx. Unusually small package. It was some cheap Bluetooth earbuds with an apology letter from the seller saying the item was out of stock. :(