r/ValorantTechSupport • • 1h ago

Technical Solution valorant freezing in fullscreen (can hear the menu sound when mouse hovers over it) and normal when back to windowed or windowed fullscreen i have tried win+shift +ctrl+b and i have disabled full screen optimization for valo

• Upvotes

valorant freezing in fullscreen (can hear the menu sound when mouse hovers over it) and normal when back to windowed or windowed fullscreen i have tried win+shift +ctrl+b and i have disabled full screen optimization for valo


r/ValorantTechSupport • • 3h ago

Technical Support Request problem with payment on valorant

Thumbnail
1 Upvotes

r/ValorantTechSupport • • 6h ago

Technical Support Request Error code van 84

1 Upvotes

I tried a few things to fix this but nothing has worked i wanna play but im not 100% on what to do anything will help


r/ValorantTechSupport • • 7h ago

Technical Solution VALORANT fps drops/stuttering after new update FIX

7 Upvotes

Before the last update i was playing val on 240 fps And after the new update i have micro stuttering and my fps drops to 10 I tried uninstalling Valorant and Riot I tried every Windows settings to boost my pc performance (high performance + closing background apps like discord layout + disabling every start up for every app) Then i tried to look in the Event Viewer and i noticed that there is a Valorant problem And i searched the problem up and i found some people have the same issues and they found some .dll and files that are corrupted and make a problem with the Vanguard anticheat Then i tried this : Go to Windows Search up Command Prompt Run it as administrator Type this : sfc /scannow

Click Enter Let it load After its fully load Windows will hopefully finds a corrupted file and repair it If Windows finds and repair the corrupted files restart your pc And try again And this fixed my issue and i hopw it will fix yours.


r/ValorantTechSupport • • 7h ago

Technical Support Request VALORANT suddenly started showing VAN: RESTRICTION (Firmware TPM 2.0 required) — ASRock H410M-H/M.2 SE has a Nuvoton TPM, but there is no Intel PTT option in BIOS

Thumbnail
1 Upvotes

r/ValorantTechSupport • • 9h ago

Technical Support Request The game keeps on freezing

5 Upvotes

So I am a returning player and I didn't have this issue before but the game keeps on freezing I tried everything from disabling hags etc etc nothing seems to work I hate riot and their stupid game 😍

Specs I5 13420H 4050 16 gigs ddr5


r/ValorantTechSupport • • 10h ago

Technical Support Request havent recieved my valorant points since august 28th

Thumbnail
1 Upvotes

r/ValorantTechSupport • • 12h ago

Technical Support Request Ping spikes

3 Upvotes

I have this issue with my ping getting really high whenever there's a lot of abilities getting used at once, miks ults or when a waylay ults. This has been going on since the waylay release, and to be frank, I have no idea what causes this. I play on stockholm servers, where I average about 20 ping (except when I get those spikes, then it can get as high as 45k). What's really weird is that this only happens in val-I dont have this problem on other games such as r6 siege. So some1 help pls?


r/ValorantTechSupport • • 12h ago

Technical Solution Partial fix to the MFA bug

1 Upvotes

soo apparently we all know that we could queue the game after restarting but i just got to know if you send a "request to join" to anyone you can queue again for the same amount of time you get after restarting so that you dont have to close the game you can just send request to join and queue again without reopening valo


r/ValorantTechSupport • • 13h ago

Technical Support Request What is the fix for this full pc freeze

5 Upvotes

Valorant freezes my whole laptop nothing works not the keyboard not the mouse i have to hard shut my laptop and this happens only in valorant. I have changed my motherboard reset my windows


r/ValorantTechSupport • • 15h ago

Technical Support Request Valorant is freezing my pc completly at random moments

2 Upvotes

Hello, until after September, or 2 weeks before it - I was able to play a match from the beggining till the end, but later came the updates, to Valorant or Vanguard and something started interfering...

I was using Bitdefender from February this year and up until now, those updates - everything was always working great. I must point out that this issue is strictly technical, not with connection.

My specs are: Radeon 9060XT, Ryzen 7 7800X3D, M2 SSD, 32 Gb DDR5 Ram

and gigabyte's motherboard (dont remember the exact model)

  1. Those are the things I tried along with support team mails:

I tried deleting logs and config file, setup riot and valorant client

to run as administrator, and updated my AMD drivers trough Adrenalin

  1. Support emails (I tried everything here, even though they where talking about connection as well):

Email 1. To move further with the investigation, I would like to request

you to perform below steps:

Doing a clean boot before playing might help (avoid manually opening

other apps apart from the game afterward).

❗ Very important: Please make sure to have the checkmark on "Hide

all Microsoft services" before clicking 'Disable All'

❗ Important: After you click the 'Disable All' button, find 'vgc'

and re-check that one.

Additionally, In order to further look into the matter, we'll need

a few logs created by our Riot Repair Tool:

➪ Windows version

Just right click & run it as admin, select the game, and then wait

for the tool to collect the necessary files. Once it's finished,

open the 'Riot Logs' folder from your Desktop, and attach the

.zip files that it contains to your ticket (there should be a

folder called 'System Logs', and a folder with the Logs for the game).

Note: Remember to only download files from trustworthy sources,

and only download tools such as the Riot Tool directly from our

Support website.

Email 2. After reviewing your logs, we noticed some issues.

Your process has many third-party applications running in

the background, and there are problems with your IPv6 configuration.

So, I am giving some troubleshooting steps to resolve the issue.

Follow this guide on configuring firewalls. These are the filepaths

you need to add:

C:\Riot Games\VALORANT\live\VALORANT.exe

C:\Riot Games\VALORANT\live\ShooterGame\Binaries\Win64\VALORANT-Win64-Shipping

C:\Program Files\Riot Vanguard\vgc.exe

C:\Program Files\Riot Vanguard\vgm.exe

C:\Riot Games\Riot Client\RiotClientServices.exe

If this doesn’t resolve your problem, try temporarily

disabling/uninstalling all firewalls/antiviruses from your computer,

except Windows Firewall, which you can only disable. If you want to

try that, the steps are in here.

P.S.: Make sure to only disable this stuff while you are playing,

in case they might be blocking the game, and turn them back on when

you're doing anything else, in order to maintain the security of

your PC

If you're using WiFi, try switching to wired. In almost every case,

using a wired connection is much better for the game, since the WiFi

signal can go up and down, leading to connection issues all of the

sudden. On the other hand, a cable will provide you with a more

stable and reliable connection.

Let's disable the IPv6, since our game works better with IPv4.

Switching to a public DNS may help with the issue you are

experiencing, and here is a tutorial on how to do it properly.

You should try both the Google and the Cloudflare DNS - if one

of them doesn't work, check the other as well!

Let's make sure the Teredo Tunneling interface is disabled because

it might cause connection problems such as yours:

• Open Start Menu

• Type cmd and run it with administrator permissions

• Type the following command: netsh interface teredo set state disabled

Follow this tutorial in order to release/renew your IP, and flush

the DNS.

Try to check if your network adapter drivers are up to date

(follow the steps from here to see how).

Let's go through a power cycle of your router and modem.

Pull out the power cable from both devices (or one if you're using

a router/modem combo device), wait at least 30 seconds, and then

plug them back in.

Email 3

  1. We've received quite a few reports about Open VPN, Famatech Radmin VPN, Bit Defender, so I would suggest to disable them and see how it goes? Worry not, you don't have unistall the any of the above things mentioned.  
  2. I've noticed you have other adapters enabled besides the one you're mainly using, and those actually siphon a lot of your bandwidth. To quickly get rid of them, follow these steps: • Open Network Sharing Center by Right click on Network icon beside the clock. • Click on Change adapter Setting link in right side panel. • Select the adapters that are open (except the main Ethernet/WiFi one that you are using) • Right click on them and select Disable  
  3. Disable HW acceleration
    1. Right-click the desktop, go to "Display Settings" > "Graphics" > "Change default settings", then turn off "hardware-accelerated GPU scheduling

/// I tried everything here, but Valorant still freezes my pc completly at random moments ///

IO


r/ValorantTechSupport • • 17h ago

Technical Discussion Do AMD GPUs Still Cause Stutters?

4 Upvotes

I'm planning to build a PC and debating between which GPU to get. I've heard stories of AMD GPU causing Valorant to stutter. Is this still the case?


r/ValorantTechSupport • • 18h ago

Technical Discussion 2 problems with valorant audio and stutters

2 Upvotes

Like the title says, Me and my friend have experiencing some problems when playing. First is the sudden stutter and fps drops. I have experienced this since coming back from valorant this month. My game will suddenly freeze, out of nowhere it will drop to 0-5 fps. The amount of times i died was too much. I have tried everything I found online and the problem still persists.
My friend on the other hand had audio issues, the headphones his using do have a stereo option but when playing, audio is still at mono. He can't hear left or right on his even though when watching streams or video, the audio stereo option is fine.

Here are the specifications for our laptops:
Mine: i5-11400h, 16gb of ram, rtx 3060 6gb. Drivers are up to date, I have also tried rolling back the drivers and windows but fps stutters still exists.
His: i5-10500h, 16gb of ram, gtx 1650 4gb. Drivers are also up to date.

Any help would be greatly appreciated. Thanks


r/ValorantTechSupport • • 19h ago

Technical Support Request Recent update causing stutters or rubberbanding kinda?

5 Upvotes

New season update completely took away rtss and since then my fps hasn't been as stable, but after this recent update i'm like lagging or rubberbanding kinda. I don't know what to call it but it's like stuttering and it's getting to be unplayable. Anyone get the same issue? Mind you I haven't had issues with Valorant or any game like this before so this really sucks.


r/ValorantTechSupport • • 19h ago

Technical Support Request Secure Boot Violation on ASUS ROG STRIX Z270F GAMING after resetting BIOS settings — need help fixing VALORANT

1 Upvotes

Hey everyone, this is just a clear up for my other post regarding to my bios issue with secure boot,

  • Motherboard: ASUS ROG STRIX Z270F GAMING
  • CPU: Intel i7-7700K
  • GPU: GTX 1070
  • OS: Windows 11 WAS on Windows 10 64-bit when the issue happened, i thought reinstalling windows or possibly upgrading would help me
  • BIOS version: Possibly 1501 ( im pretty sure, i flashed it thinking it would resolve the issue but still no)

Valorant was working perfectly fine, sometimes i would get the notification to turn on UEFI secure boot every like 1-2 months but it wasnt a bother and I was able to play it without any issues, and Secure Boot was working with Windows UEFI mode. I didn't need to manually install any Secure Boot keys.

While doing turning it on again i remembered that i was supposed to install the secure boot keys and clicked on it knowing it wouldve worked fine if i just turned on Windows UEFI mode on. but nonetheless i clicked it because on my old pc thats what i did for it to work so i didnt think much of it

After changing some BIOS settings and loading Optimized Defaults while troubleshooting, Secure Boot stopped working properly. I was on windows 10 when this first happened and then i upgraded to windows 11 thinking it would resolve my issues (knowing that my processor wasnt built for w11 it still worked before Sorry if im doing things irrationally but i just cant change that anymore) but the issue is still happening

Whats happening now:

  • If I set OS Type to Other OS, Windows boots normally, but msinfo32 reports Secure Boot State: Off.
  • If I set OS Type to Windows UEFI mode and install the default Secure Boot keys, my PC displays this red error screen: "The system has found unauthorized changes to firmware, operating system or UEFI drivers."
  • I have to go back into BIOS and change OS Type to Other OS to get back into Windows.
  • My BIOS also keeps reverting to Intel PTT when I try to select Discrete TPM (dTPM), although I'm not sure if that's related.

I've tried loading Optimized Defaults and changing the Secure Boot settings, but I haven't been able to get it working again.

What's confusing is that valorant was literally working the same night it happened. I don't understand why Secure Boot suddenly stopped working when it was fine previously.

Does anyone know why my motherboard is rejecting the boot process when Secure Boot is enabled? Could this be an issue with the Secure Boot keys, Windows bootloader, or BIOS configuration?

I'd really appreciate any help. I'd prefer not to reinstall Windows again or keep changing BIOS settings blindly.


r/ValorantTechSupport • • 22h ago

Technical Support Request Start game button bug

2 Upvotes

Is anyone else experiencing this? The start game button is bugged like this. I've tried pressing it at the right moment, but it doesn't work. I've shut down my laptop and restarted it, but it's still the same. How do I fix it?


r/ValorantTechSupport • • 22h ago

Technical Solution i want to play valorant

1 Upvotes

my pc has decent specs ig

Processor - Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (3.19 GHz)

RAM - 16.0 GB
GPU - AMD Radeon RX 5700 XT

but i cant play valorant bcoz of vanguard says i need to turn on UEFI and IOMMU which i did in my bios but as i save my changes in the bios and when it starts to bootup it only shows black screen

any tips as how to fix this?


r/ValorantTechSupport • • 23h ago

Technical Solution FIX for FPS drops after the new VALORANT update (MoniVisor)

21 Upvotes

If your FPS has been dropping significantly after the latest VALORANT and NVIDIA updates, check if you have MoniVisor installed. Removing it may help if it's causing performance issues.

How to uninstall it:

  1. Open File Explorer by pressing Windows + E.
  2. Navigate to this folder: C:\Program Files (x86)\Windows Assistant App\MV
  3. Find and double-click unins000.exe.
  4. Follow the prompts to uninstall the software.
  5. Restart your PC to complete the removal.

This fixed the issue for me, so hopefully it helps someone else experiencing the same FPS drops! Make sure you recognize the software before removing it, and back up anything important if needed.


r/ValorantTechSupport • • 1d ago

Technical Support Request game continuously corrupting

3 Upvotes

just that. as of right now the game will corrupt itself and i will repair it. then i will launch into a game and it will corrupt itself again. its resulted in my getting penalized a bunch and its pissing me off


r/ValorantTechSupport • • 1d ago

Technical Solution Sudden FPS drops

1 Upvotes

Is it only me who is experiencing random FPS drops from like 120 to 30-50? It keeps fluctuating back and forth, for a few seconds it's good and then goes back to low FPS.

This started after I updated my game today to the latest patch. It wasn't like this before...


r/ValorantTechSupport • • 1d ago

Technical Discussion Riot mfa bug

2 Upvotes

Everytime i play one game after the game it says riot verification for mobile needed. But i already done it. And it keeps doing it. The only way to fix ive found is restarting the game and it lets queue again then after the game same thing verify account BS


r/ValorantTechSupport • • 1d ago

Technical Solution [FIX] VALORANT stuck offline with greyed-out Play button? Check your Windows clock!

1 Upvotes

I spent around 7 hours trying to get VALORANT working, and the fix turned out to be something incredibly simple: my Windows date and time were incorrect.
I’m posting this in case someone else runs into the same issue and wastes hours troubleshooting it.
The problem
After installing VALORANT, I opened the Riot Client, but the VALORANT page appeared to be offline. The Play button was greyed out, and trying to repair the installation didn’t resolve anything.
I initially suspected an issue with Riot Vanguard, Windows services, or my ReviOS installation.
What I tried
I spent hours troubleshooting and checking various things, including:
Checking Windows services such as Base Filtering Engine (BFE), Windows Defender Firewall, Windows Management Instrumentation (WMI), and DNS Client.
Checking whether the Riot Vanguard service (vgc) existed.
Checking whether Riot Vanguard was installed in C:\Program Files\Riot Vanguard.
Looking for potentially problematic Windows registry settings, including DevOverrideEnable.
Checking the Riot Client logs to identify the actual error.
None of these checks revealed the underlying problem.
The actual cause
When I finally inspected the Riot Client logs, I found these errors:

Dependency DirectX failed to install
SSL certificate problem: certificate is not yet valid

The logs also contained SSL certificate validation errors when the client attempted to access Riot’s CDN.
This was the key clue. The certificate error indicated that Windows was evaluating a certificate as not yet valid. My Windows date and time were incorrect.
SSL/TLS certificates have validity periods. If your system clock is incorrect, certificate validation can fail, preventing applications from establishing secure connections to their servers.
The fix
I corrected my Windows date and time. That’s it.
After fixing the system clock, the certificate validation issue was resolved, and VALORANT was working again.
If you’re experiencing the same issue, try this first
Before reinstalling VALORANT, reinstalling Vanguard, changing registry settings, or modifying Windows services, try the following:
Open Settings → Time & language → Date & time.
Enable Set time automatically.
Enable Set time zone automatically, or select the correct time zone manually.
Click Sync now under Additional settings, if available.
Restart the Riot Client and try launching VALORANT again.
If the issue persists, check the Riot Client logs for SSL errors, particularly messages such as:

SSL certificate problem: certificate is not yet valid

This error can point to an incorrect system clock, although other certificate-validation problems are also possible.

I spent seven hours investigating Vanguard, Windows services, registry settings, and the Riot Client, only to discover that my system clock was wrong.
If Riot Client appears offline, the Play button is greyed out, and the logs show SSL certificate validity errors, check your Windows date and time before attempting more complicated fixes.
Hopefully, this saves someone else a few hours!


r/ValorantTechSupport • • 1d ago

Technical Support Request Purchased skins missing/locked after the latest update — anyone else having this issue?

1 Upvotes

Has anyone on PC noticed owned skins showing as locked or “UNOWNED” after today’s update?

I’m in EU. My Phaseguard Splitter, Ion Sheriff, and Rogue Bandit were available yesterday, but today they appear locked on the same account. They still have my favourite stars, and some previously unlocked colour variants also remain starred while displaying lock icons.

Previously claimed skins from the last battle pass are affected too.

The strange part is the collection showing these items as both favourited and unowned.

I’m trying to find out whether other players are seeing the same behaviour after the patch. If you’re affected, what region are you in, and which items are showing as locked?


r/ValorantTechSupport • • 1d ago

Technical Support Request Extreme FPS Spikes

1 Upvotes

I have changed FPS limits, Nvidia Settings, redownloaded 3 times, I get really bad spikes no matter what. Seems like the GPU/CPU might be bottlenecking.

windows 11, Nvidia 5060, AMD ryzen 7, 32 RAM

Any suggestions?

I have a video i could send


r/ValorantTechSupport • • 1d ago

Technical Support Request my FPS suddenly drops or stutters.

3 Upvotes

When I launch VALORANT, everything runs normally at first. However, after about 5 minutes, I hear a sound like a device disconnecting, and my FPS suddenly drops or stutters. Does anyone know what might be causing this issue?