r/Steam • u/Haunter777x • 16h ago

Discussion They got us guys.

Post image

How out of touch can you be as a company, this is embarrassing

25.1k Upvotes

94% Upvoted

3.2k comments sorted by

View all comments

Show parent comments

800

u/gigatension 15h ago

I don’t think they’re actually trying to get people away from Steam I think they’re trying to get people who have never been on Steam to think that epic is better. There’s no way they think they can actually get customers to switch with their garbage platform.

354

u/AbyssWankerArtorias 15h ago

And let's be honest, if they didn't have fortnite, epic wouldn't have its own store, unlike steam who even if you don't include counter strike, there's a boat load of reasons to use steam

186

u/Puzzled_Connection 15h ago

I mean in all fairness, Steam started as basically nuisance ware that only exists because it was tied to Half Life 2, it’s just they now have a multi decade head start on building out their platform and developing network effects

41

u/Alex_2528 15h ago

And they have an actual good support team.

17

u/Snipufin 14h ago

Which dramatically improved over the course of two decades. People used to think Steam Support was absurdly bad.

14

u/KingdomsSword 14h ago

My brother in Gaben, the EGS has had 8 years of following in Steams footsteps to get their shit together. Sure at the beginning steam was not a good product, but they blazed the trail and got better and better as time went on, but are not seeing the EGS do the same.

4

u/FlyingBaconPigs 10h ago

8 years plus the hindsight of all the pain that Valve went through. Epic squandered it all by going in with the same mentality that most of tech in the US has, I know better than the customer and this is the end result. The only difference with most tech and Epic is ... Epic has competition unlike Amazon, msft, google

9

u/Alex_2528 14h ago

Fair enough, I didn’t get into pc gaming until after steam support had a good reputation so I never knew how bad it was.

6

u/mxzf 14h ago

People used to think Steam Support was absurdly bad.

In fairness, at that point in time the counterargument was "but you almost never need Steam support anyways, because it works". Not strictly 100% true, but broadly accurate.

3

u/bs000 13h ago

I remember the counterargument was usually "Well, Steam has so many users, it'd be impractical to hire more support agents," and the rest of the replies were just people nodding in agreement.