r/Steam • u/Haunter777x • 13h ago

Discussion They got us guys.

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How out of touch can you be as a company, this is embarrassing

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u/Alex_2528 12h ago

And they have an actual good support team.

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u/Snipufin 12h ago

Which dramatically improved over the course of two decades. People used to think Steam Support was absurdly bad.

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u/mxzf 11h ago

People used to think Steam Support was absurdly bad.

In fairness, at that point in time the counterargument was "but you almost never need Steam support anyways, because it works". Not strictly 100% true, but broadly accurate.

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u/bs000 11h ago

I remember the counterargument was usually "Well, Steam has so many users, it'd be impractical to hire more support agents," and the rest of the replies were just people nodding in agreement.

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u/KingdomsSword 11h ago

My brother in Gaben, the EGS has had 8 years of following in Steams footsteps to get their shit together. Sure at the beginning steam was not a good product, but they blazed the trail and got better and better as time went on, but are not seeing the EGS do the same.

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u/FlyingBaconPigs 8h ago

8 years plus the hindsight of all the pain that Valve went through. Epic squandered it all by going in with the same mentality that most of tech in the US has, I know better than the customer and this is the end result. The only difference with most tech and Epic is ... Epic has competition unlike Amazon, msft, google

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u/Alex_2528 12h ago

Fair enough, I didn’t get into pc gaming until after steam support had a good reputation so I never knew how bad it was.