r/Steam • u/AutoModerator • 13d ago
Support Megathread /r/Steam Monthly Community Support Thread.
Welcome to the /r/Steam Community Support Thread!
Is your account hijacked? Follow this guide to recover it.
This Steam Guide goes over how to troubleshoot download and connection issues.
This Steam Guide goes over how to troubleshoot web-page and other connection issues.
How to re-install Steam. This method will NOT remove your games.
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We invite everyone to help other users in our Community Support Threads and on our Discord server.
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People find questions & solutions in these threads by searching for the same issue.
If you find an answer or solution to your question or issue please edit your comment to include the answer or solution.
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Some questions will not be answered or replied to. As an example: "my game crashes" or "my download speed is slow" is not something you should even really expect an answer to. Troubleshooting and finding the solution to these issues requires a lot more information than simply stating "game doesn't launch", such as detailed information on when the issue started and how you perceive it, screenshots of any errors or the problem itself, crash logs, system specs, etc.
Consider using other things like the Steam Community Forums, an internet search engine, or a different support forum like /r/SteamSupport if no one here can offer any help. Additionally, every game on Steam has its own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.
Only Steam Support can solve personal account issues...
...such as payment & purchasing issues or password & login issues. We can only give advice on how to get in contact with Steam Support.
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Additional Information & Resources
- Search for previous Support Threads.
- You can view average Steam Support response times here.
- This is our guide on what to do if your account has been hijacked.
- If you have proof of a scammer you should report their Steam profile. Do not post about it here.
- This Steam Support article details what counts as proof of ownership.
- Information on fraudulent key distributors and safe sites to buy Steam game CD keys from.
- Educate yourself on scams
- /r/SteamDeck - /r/SteamOS - /r/Steam_Link - /r/SteamController
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u/algocreativo 9d ago
Hoping you can lend me a hand on this. I’ve been trying to launch InvincibleVS on Steam. The button turns blue with the “X Stop” text and then changes back to green “Play”. I’ve looked up for solutions and nothing has worked. Verifying file integrity, uninstall and re-install, deleting the entire folder, run as admin, turn off firewall, clear Steam Cache, install it in a different Hard Drive, and I don’t even know what else.
I tried to look up solutions and tried to solve it before asking, but I don’t know what else to do at this point besides deleting the computer. Also, worth noting I think, this is the only game that has this problem. Has any of you experienced this?