r/Steam • • 13d ago

Support Megathread /r/Steam Monthly Community Support Thread.

Welcome to the /r/Steam Community Support Thread!

Is your account hijacked? Follow this guide to recover it.

This Steam Guide goes over how to troubleshoot download and connection issues.

This Steam Guide goes over how to troubleshoot web-page and other connection issues.

How to re-install Steam. This method will NOT remove your games.

We have a dedicated support channel in our Discord server that you can also post in.

We invite everyone to help other users in our Community Support Threads and on our Discord server.

Please take more than 10 seconds to write your question.

A well-structured and good-looking comment with all necessary information goes a long way in getting someone to help you and makes your question a lot easier to understand.

Do not delete your comments.

People find questions & solutions in these threads by searching for the same issue.

If you find an answer or solution to your question or issue please edit your comment to include the answer or solution.

There are no magicians here.

Some questions will not be answered or replied to. As an example: "my game crashes" or "my download speed is slow" is not something you should even really expect an answer to. Troubleshooting and finding the solution to these issues requires a lot more information than simply stating "game doesn't launch", such as detailed information on when the issue started and how you perceive it, screenshots of any errors or the problem itself, crash logs, system specs, etc.

Consider using other things like the Steam Community Forums, an internet search engine, or a different support forum like /r/SteamSupport if no one here can offer any help. Additionally, every game on Steam has its own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.

Only Steam Support can solve personal account issues...

...such as payment & purchasing issues or password & login issues. We can only give advice on how to get in contact with Steam Support.

No one, including Steam Support, can assist with item/trade scams.

/r/Steam is not affiliated with Valve in any way whatsoever.

Additional Information & Resources

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u/absolutely_no_rs 10d ago

What do I do with game files downloaded from steam cloud?

For context: I was speedrunning a game and went to save, blew threw the options too fast because of muscle memory and accidentally miss-clicked, overwriting my main save with a side-project. I went to steam cloud and downloaded the old file before the new one was uploaded to steam upon closing the game. Now I have it downloaded but I have no idea where to place it. It's an individual file, not a folder or anything. Any help?

2

u/Bodomi Yes. 10d ago

You need to find out where that game keeps the local save file and paste it there.

1

u/lIIlllIIl https://s.team/p/fpcw-chm 10d ago

Hard to say, every game decides for itself where it places the save files. It's usually either in AppData or Documents, but may be elsewhere. You could check the pcgamingwiki, they usually have those paths listed for most games.

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u/absolutely_no_rs 10d ago

I think I've followed the path but this is all I've found at the end of it. GAMEDATA and the file I've downloaded from steam cloud are both 289KB so I figured I should swap GAMEDATA out for the thing I've downloaded but it didn't do anything but wipe all my progress. (Didn't matter, I just selected the "Use cloud data" after restarting and now I'm back to square 1). Sorry if the screenshot doesn't mean anything lmao I have no idea what's going on.