r/Steam • u/AutoModerator • 13d ago

Support Megathread /r/Steam Monthly Community Support Thread.

Welcome to the /r/Steam Community Support Thread!

Is your account hijacked? Follow this guide to recover it.

This Steam Guide goes over how to troubleshoot download and connection issues.

This Steam Guide goes over how to troubleshoot web-page and other connection issues.

How to re-install Steam. This method will NOT remove your games.

We have a dedicated support channel in our Discord server that you can also post in.

We invite everyone to help other users in our Community Support Threads and on our Discord server.

Please take more than 10 seconds to write your question.

A well-structured and good-looking comment with all necessary information goes a long way in getting someone to help you and makes your question a lot easier to understand.

Do not delete your comments.

People find questions & solutions in these threads by searching for the same issue.

If you find an answer or solution to your question or issue please edit your comment to include the answer or solution.

There are no magicians here.

Some questions will not be answered or replied to. As an example: "my game crashes" or "my download speed is slow" is not something you should even really expect an answer to. Troubleshooting and finding the solution to these issues requires a lot more information than simply stating "game doesn't launch", such as detailed information on when the issue started and how you perceive it, screenshots of any errors or the problem itself, crash logs, system specs, etc.

Consider using other things like the Steam Community Forums, an internet search engine, or a different support forum like /r/SteamSupport if no one here can offer any help. Additionally, every game on Steam has its own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.

Only Steam Support can solve personal account issues...

...such as payment & purchasing issues or password & login issues. We can only give advice on how to get in contact with Steam Support.

No one, including Steam Support, can assist with item/trade scams.

/r/Steam is not affiliated with Valve in any way whatsoever.

Additional Information & Resources

5 Upvotes

78% Upvoted

89 comments sorted by

View all comments

2

u/wiseude 13d ago edited 13d ago

I don't know if this question is acceptable for this thread but here I go.

Ever since the new Ui for the front page released I've been experiencing laggy scrolling when scrolling up and down.Only happens on the steam store front page through the steam app.Browsers are unnefected by the issue.

Now currently because there's the Autumn sale going on the UI changed, the issue is gone.Front page scrolling through the steam app is smooth.

The issue is this same thing happened again with the steam Summer sale.The issue was temporarily fixed but it came back when the summer sale ended.

So there is something wrong with the new default steam store UI or the steam app itself.
What I do know is the summer and autumn sale Ui for the front page is not effected by the performance issues when scrolling so it has to be Ui related right?

Then again the issue straight up doesn't happen on browsers like firefox.

This kind of thing was never an issue before. It only started when the new frontpage UI released in June

Help would be appreciated as I've already tried changing gpu drivers,re-installing Steam, changing varied settings on steam to see if it effects it in any way. No Luck tho.

Thank you.

2

u/HistoireRedux 13d ago

AFAIK there's no fix aside from waiting for valve to fix it

1

u/wiseude 12d ago edited 12d ago

I'm trying to do my best to get attention on the issue but I can't seem to find the right person to present the issue to valve higher ups.

https://steamcommunity.com/groups/SteamClientBeta/discussions/3/574921007650932762/

The occasional person tells me they experience the same thing since the new UI hit the steam front page but I guess most people are not noticing the issue at all.Maybe the majority use a browser to navigate the steam store?Browsers are not effected by the issue.

I am very confident it's a steam app issue.

Issue only started after the June UI update for the store page.

Issue get's fixed when the front page UI changes because of a Summer/Autumn Sale.

Issue does not happen on a browser.

The common denominator is the steam app itself.

Keep in mind also that this issue has been going on since June.That's 5 months ago.

1

u/HistoireRedux 12d ago

Just making a post in the beta client forums is all you can do about it aside from trying to get the issue trending on social media. given how many things are broken with the client(mobile app too) i think they know its an issue but fixing it isnt a priority/dont know what the cause is.

1

u/wiseude 12d ago edited 11d ago

I did.I even opened a ticket about it,

They told me to re-install the steam installer and to try the steam beta.
They don't even read the ticket I made them because I specifically told them I already tried those and they didn't work.
(yet somehow the autmun sale and summer sale changing the front page UI somehow magically fixes the issue and they still have no idea what;s causing the issue from one UI to the other)

So in the end all I got was "We've been unable to reproduce these issues here and we're not receiving a widespread report of this from other users"

So they are receiving some reports but they are not receiving a "widespread report" so they're going to basically ignore it.Did not expect that from valve

I'm going to get a new PC in the coming months.I really hope the issue doesn't magically happen on the new rig aswell because at that point it means everyone has the issue and everyone is just ignoring it)

I think you're right about one thing.The only way this issue is getting fixed is if it trends in social media.