Last June 18, my friend moved into a dorm. She inquired and moved in on the same day. She then paid a total of 28k, which included a partial rent payment from June 18 to the end of the month, an advance payment of 8k+, and a security deposit of more than 16k. The person we inquired with did say that the 16k is refundable after 60 days, but he didn't say it would only be after the contract ends. We only found that out around July.
Now it turns out the unit is extremely moldy, and it has gotten worse ever since the rainy season started. My friend has lost almost all of her belongings: shoes, clothes, furniture, and more. She talked to the same guy she spoke with when she inquired, and the same thing kept happening over and over. They never actually checked her unit. It also seems to be something with the structure of the dorm's floor, which is always wet because it isn't tiles or linoleum. From what we observed, something in the structure is causing the mold. My friend cleaned it several times, but it keeps coming back.
We went to the dorm because one of their office staff said we needed to sign a waiver, and guess what? The waiver says that we should not take any further action against them and that they have the right to forfeit the security deposit, etc. We did not sign it.
We then sent a formal demand letter to the dorm by email. They responded and said their Building Manager will inspect the unit and meet with us. They did not say anything about refunding the deposit, and they asked us to hold off on any further action until after the inspection. My friend is open to the inspection, but we want to know her options if they still refuse to return the deposit. I know it's partly her fault for not fully checking the unit, but this really feels like a scam. Any advice would be appreciated!