r/Kerala • u/Rashidianz • 6h ago
Economy No value for patient's time in Kerala hospitals
Over the last 1.5 years, I have met 6 different doctors in 4 hospitals, all in Calicut. 5 of them for my older parents and once for my own consultation. Each of these consultations have been pre-booked weeks in advance with a specific slot given and conveyed over SMS to my phone.
But the average waiting time I had to endure has been over 40 minutes. The fastest was a Neurologist in BMH where I met him inside 15 minutes of the alloted time. The longest wait was 2 hours in a high profile speciality clinic. Mind you none of these doctoes are surgeons or had any emergency cases to attend in these slots. They were just, late.
And what is most irritating is none of them even bothered to say a sorry, when we went in. The one time the doctor was delayed for 2 hours, I had a stern word, but he shrugged and went on with his questions.
I understand this is the case across high profile hospitals across Kerala. I asked a nurse who was once feeling a bit guilty to make so many people wait, she told me the booking algorithm is so designed to ensure the doctor does not wait for a patient, even for a minute, how much the patient waits, no body cares.
Why is this so prevelant here. I have lived in other countries and other cities, this was never the case. Appointments are valued and even if they are late for any reason, they atleast tender an apology
Why in Kerala is patients time given so little respect?
Have any of you faced this? Thoughts?