NOTICE Updates to rules - Company Managed Devices

33 Upvotes

Just to draw to folks attention, I've updated the rules for the subreddit to specifically include a provision for asking for assistance with company managed / owned devices.

In short this isn't something we are / will / can / should be providing support for on Reddit and there's been a recent increase in posts trying to bypass security controls or installing software on devices which are owned by organisations / companies.

The stance at this time is if you are needing assistance with a device which is owned and/or managed by a company or organisation, you should consult that companies IT Team.

Please do continue to report any such posts that are breaking this or any of the other rules.

Thank you!

7 comments

r/ITSupport • u/sysalex • Oct 05 '18

NOTICE Welcome to /r/itsupport

15 Upvotes

This is a subreddit based purely for IT Support queries. It can be anything, from a common PC issues where it won't turn off ^{(please note someone will probably ask you to try turning it off and on again}) to a networking issue that you are facing. The moderation team that we have on the subreddit have a good horizon of knowledge and can help with a wide range of issues that you may face.

Creating a request

When creating a request, feel free to just hit "Create Post" on the homepage of the subreddit and begin your request.

Please ensure when creating your request you try to do meet the following:

No Title only posts; Ensure you have a post description otherwise your post will automatically be deleted
Flair; If you have a windows, linux, hardware or networking issue there are flairs you can assign accordingly
Explanation; Ensure you provide a good explanation of the build up to the issue

Windows Requests

If you are posting a request regarding a Windows issue, please ensure to do the following:

Flair; Assign the "Open | Windows" flair when making your request
Build; If possible provide the exact Windows Build version. If not, please post at least "Windows XP/7/8/10"
System; Please provide a breakdown of your system hardware for a better understanding

Linux Requests

If you a posting a request regarding a Linux issue, please esure to do the following:

Flair; Assign the "Open | Linux" flair when making your request
Distribution; Please provide the distribution of Linux you are running (Ubuntu, CentOS, Fedora etc.)
System; Please provide a breakdown of your system hardware for a better understanding

Networking Requests

If you are posting a request reegarding a Networking issue, please ensure to do the following:

Flair; Assign the "Open | Networking" flair when making your request
Hardware; Please provide a breakdown of your networking hardware and layout for a better understanding of your network structure

Hardware Requests

If you are posting a request regarding a Hardware issue, please ensure to do the following:

Flair; Assign the "Open | Hardware" flair when making your request
Hardware; Please provide a detailed breakdown of your system hardware for a better understanding

Replying to a request

When replying to a request please ensure that you are understanding of the Original Posters (OP)'s situation and knowledge. Some users may be posting here for support because they do not have the same technological knowledge as you and may struggle with what you are telling them.

Any responses to a request that are seen to be rude or not fair to the OP's knowledge will be deleted.

Resolving a request

Once your request has been resolved by a member of the community, or if you resolved the issue yourself. Please comment on your post with the resolution and change the post flair to "Resolved" so people in the future know not to response to your request and if someone does have the same issue, can find it too without posting a new request.

Modmail

The Moderators will check the Mod Mail for this subreddit. This can be used for any of the following reasons:

Unsure?; If you're unsure what to classify your request as when assigning a flair ^{(We will not provide support via modmail})
Report; If you find a post or comment that you believe breaks the rules or is unsuitable for the subreddit