Howdy,
So the current situation is a storm rolled through my town 4 days ago. Since then I've been having internet issues, but not just normal outage but specific upload problems.
My internet is Coax, 1Gbps down, 40Mbps up. Internet speeds all currently reflect this and don't show any slowdowns. Ping, bufferbloat, and packet loss tests all shown as fine. ISP testing from their end show that the modem is connected and fine, along with the connection health.
However:
Through video calls and online gaming, I'm having issues. I'm not noticing any lag on my end, everything appears and moves normally, however to others (and verified through many others) I am lagging quite a bit. Sometimes it would be so bad where the call/match would time out and I would be kicked.
This implies to me that there's an upload problem?
Since then I've done these things to attempt to isolate the problem to no avail:
* Brand new Modem and Router
* Different device usage, both wireless and Ethernet to the network
* Connected desktop PC directly via Ethernet to the modem, excluding the router
* Fresh install of Windows 11
* Reinstall of all network related drivers
* ISP rebooting/refreshing the connection multiple times
The only thing left I can imagine doing is getting an ISP technician out here, but like I said above the ISP help desk says they see absolutely no issues on their end via the software.
Are there things I can do to identify the problem more specifically? Ways to test my infrastructure to see if its problematic?
I live in an apartment block so I don't know if there is an issue somewhere else in the building line wise.
Thank you