I sold a computer 4 bay DAS system on eBay. It's basically a hard drive controller. Sold it for $40, with eBay fees and taxes only got $22. That included a $17 USPS fee because it was around 9lbs.

The computer 4 Bay DAS I sold was tested before shipping. Sold as "used" and working condition. About three weeks later. Buyer claimed the item does not power on. I know the device fully worked. My options are to buy a return label for return or full or partially refund and the buyer keeps the item.

Since I know the item worked before shipping. I do not know if the item got damaged during shipping. I don't know if the item got damaged at his residence. Or if he is simply saying it doesn't power on to get a refund (abusing eBay money back guarantee).

If I buy the shipping label for around $17 (loss) and get an item that now doesn't work. It has no resale value anymore except for parts only. And I lose- lose here. If the item works upon inspection then the buyer just lied about it not powering on. But at least it has a resale value again.

Does anyone know what is best to do?

I haven’t received saved search email updates for the last week despite them all being turned on. Ebay support isn’t much help either. Has anyone experienced this presently or in the past?

I got the dispute from buyer and I issued refund and buyer got the refund back. However eBay keeps telling me I have to ship the item and put restriction on my account. I tried calling the eBay and the call didn’t work. What am I suppose to do?

Morally, I want to send it back. But the seller told me that the shipping label should be in my email automatically (I never got it). I reached out about 3x to them, got tired and decided to open a case with ebay.

Seller never uploaded/sent label, so I got the item for free. Can I get in any legal trouble?
Bought it from a fairly big company, still have the $1,000 item in my possession.

I tried numerous times to cancel the order before it even got shipped, then contacted them to get the return shipping label, I only get vague responses. Ebay was on my side, told me it’s sellers responsibility to provide return label.
That said I got my refund. If I keep it, can I get in trouble?

https://community.ebay.com/forum/announcements-57928/topic/usps-geo-based-pricing-updates-effective-october-18-2026-486459/

USPS geo-based pricing updates effective October 18, 2026

USPS is updating how it prices some domestic shipments. Today, these shipments use two rate groups: standard and rural. Under the new geography-based pricing structure, USPS will use three rate groups for Ground Advantage shipments, based on the package’s destination ZIP code, in addition to standard rates. While this is not an overall rate increase, shipping prices may vary more depending on the destination, with rates increasing or decreasing for some ZIP codes. View the USPS geo-based ZIP code list.

USPS may adjust these rates periodically. If you use calculated shipping on eBay, the shipping costs will be automatically calculated so buyers will see an accurate shipping rate based on their location. Shipping with eBay Labels remains simple, and we’ll continue to pass along the best available discounts to our sellers. Most buyers will not see a rate increase as a result of this change. 

What to know for October 18:

• USPS Ground Advantage: Pricing will reflect the updated geo-based rate cards. 
• USPS Priority Mail: There are no pricing updates at this time.

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Above is a copy/paste of eBay's announcement for rate changes coming on Sunday.

Instead of standard and rural rates, there will now be standard plus 3 geo-based tiers for Ground Advantage packages for a total of 4 potential rate tiers for each zone.

Priority is unchanged with 2 rate tiers: standard and rural.

Buyer bought some sealed collectables last night for $1000. They messaged me asking me to cancel today, said they had some unexpected expenses.

I feel like its just buyers remorse...they probably over paid by $100-200

To be honest I dont really want to cancel, I dont want to get into all of it but having some health issues trying to sell all my collectables atleast leave my significant other with something, least I can do for all the years of love she game me and idk $1000 is a nice chuck of change I know im being proably being the AITA in this situation should just be a good human and cancel but im struggling and idk feel like being selfish this one time

How does this play out? What are my options? Dont sell on ebay much literally 2nd or 3rd sale iirc

Appreciate any advice

Side rant: once or twice texting quickly guy accidentally types "cancle" phone takes it to heart and learns it like written law, you dont realize, you live life...text bosses...lovers...friends...all while phone is auto correcting it until one day you make a post on ebay sub and realize the error of your ways and that everyone in your life probably thinks you dont know how to spell cancel and you feel like a fool

I have about 5 orders that I've recently shipped out. 2 of them have been delivered and ebay says the funds from those are available to me. I havent received any money deposited in my account. When i go to the tab for available funds, the amount is far less than what my payout should be, and it appears ebay is calculating shipping fees for the orders that haven't been delivered with my payout amounts so my "available" money is less.

Do they not do payout on a item basis? Why are all of my orders being group together?

Got an item that was broken in transit and also was not as described anyway. Very large item, huge cardboard box.

It’s been two weeks now. I’d like to throw out the massive cardboard box it was shipped in with my recycling service tomorrow. Tired of looking at it.

I haven’t listed anything in awhile and the list page is crazy different on iPhone since the last time I did, not a fan. But anyways, I tried to list a car part earlier via “sell one like this” I filled out the required info on the first page that popped up, then hit continue to I assume move into the next step, but the page just froze instead.

It’d start working again if I left the app and came back 30 seconds later but it’d just do the same thing. I tried probably 15 times. A few times it fully froze after hitting continue and i had to close out the app. After doing that, i tried to continue a draft of the listing and that would not load. I tried fully starting over and it did the same thing. It also would create 10-15 drafts per listing attempt, none of them would open.

I deleted and reinstalled the app, it’s updated. I restarted my phone. Anyone else having issues?

Confused by an old feedback comment accusing me of not paying for a month and something about it just feels off was looking through my old eBay feedback and found one comment from about a year ago that I genuinely do not remember.

The seller wrote something along the lines of: ““🔥🔥🔥 BUYERS BEWARE!!!” Buyer never paid me, said money was coming and kept me on hold. Could have sold some of them in the month I waited for her to pay. She’s horrible & mean spirited.”

What confuses me is that I have no memory of asking a seller to hold an item for a month (and that's not something I would do anyway) while I tried to pay for it. That would also be very unlike how I normally use eBay. The rest of my feedback is overwhelmingly things like “prompt payment,” “great communication,” “smooth transaction,” etc.

I’m not posting this because I’m angry at the seller or because I want anyone to go after them. I’m genuinely trying to reconstruct what happened or make sense of why this feels so off to me, like almost AI off.

The listing is old enough that I can’t open it anymore, so I don’t even know what the item was. I also can’t find any messages between myself and the seller.

A couple of things particularly confuse me:

The feedback appears with the positive-feedback symbol and says “Verified purchase,” even though the written comment says I never paid. I know sellers can’t leave buyers normal negative feedback, so is this just a seller leaving a negative comment under positive feedback?

Would an unpaid/cancelled transaction still show as a “Verified purchase” in feedback?

Is there any way to retrieve enough information from an old item number/order history to find out what the transaction actually was?

Is there some eBay scenario I’m overlooking where a buyer could appear to be keeping a seller waiting for payment even if there was a payment problem, combined order, agreed delayed payment, etc.?

And most of all the 🔥 emojis and “BUYERS BEWARE!!!,” which struck me as unusually dramatic for eBay feedback.

It then says I never paid, supposedly told the seller money was coming, and kept them waiting for about a month. The part that puzzles me most is that it ends by calling me “horrible & mean spirited.” That sounds as though there was some kind of personal argument or interaction, but I genuinely don’t remember anything like that, and I can’t find any old messages explaining it.

Another odd detail: the seller refers to me as “she.” I don’t have a profile picture of myself, I don’t remember ever discussing my gender with this seller, and my name is extremely uncommon and is traditionally masculine, so I’m not sure how they would have arrived at that assumption.

Could this possibly have been feedback intended for another buyer, or is there some information sellers could have seen at the time that I’m forgetting about?

I’m not accusing the seller of lying or saying the feedback must be wrong. I’m genuinely trying to figure out what transaction this refers to and whether experienced sellers recognize anything unusual about the way this feedback was left.

I’m debating politely messaging the seller and asking if they remember what happened, but before bothering someone about a year-old transaction I thought I’d ask experienced sellers whether there’s an obvious explanation in the way eBay handles feedback/orders.

Again, I’m not trying to dispute somebody’s experience based purely on my memory. I just find the comment strange enough, and so inconsistent with my normal transaction history, that I’d like to understand what happened.is there a way to figure out what happened?

I suppose too that if there really is nothing to be done about it, I'm fine with that. It's just very odd and I feel slightly unsettled.

Hello, My item did not even get shipped and when i press "item has not arrived" it's says your item may still be on it's way

Can someone tell me how to fix this ? Please thank you

So i bought an used kevlar helmet from seller ship from USA to Czechia, 5 days ago i got a notification that the package arrived to me but i haven't received it, tracking shows it was in sorting center. Today they cancelled my order and issued me a refund. Is this an error from sender or the item is simply can't be send overseas, have anyone had this issue before and is there another way for the item to ship to me ?

I hastily made a bid and won an auction for a card based on the title rather than inspecting the picture (I know that’s dumb but the auction had less than 1 minute until closing.) The card listed in the title (which I thought I was buying) is worth about $45 currently. The one pictured is worth about $15 and I won the auction for about $20 including tax and shipping. Do I just suck it up and take the loss?

Edit: I reached out to the seller and he refunded the sale. Thanks for all the replies.

I sold a computer on eBay, and the buyer claimed it wouldn't boot up when they got it. I suspected user error, so I made them return it instead of just issuing a refund.

The item arrived, and of course it powers on fine, but it now has a huge dent in it due to the buyer improperly packaging it for return.

Do I have any recourse, or am I just out the cost of the item and return shipping at this point?

So I have a keychron keyboard in my watchlist, it ends tomorrow. Ebay just pinged me "ending soon - keychron keyboard from <seller>".

I was waiting for this message to remind me to get in there and win this thing. Which I did.

Only its NOT the keyboard I wanted and had on my watchlist, it was a different one that the same seller (a UK charity) is selling. I only just realised when I saw my watch list item is still there, ending tomorrow - and oh, the one I've won isn't the same model, or a model that I would have considered buying, its completely useless for why I needed this one.

Sure, I should have checked, but hey I was busy watching the football match and putting the kids to bed - my mistake, but damn if that's not shady AF from Ebay.

Update: Thankfully the seller has agreed to cancel. Now I can try to win the one I wanted tomorrow evening.

Long story short I sell golf club shafts.

Every one weighs around 60-85 grams.

I ship every one in a standard uline 4x4x48” box.

They typically weigh around 1.3-1.5 pounds or so at maximum when packed including protective
materials.

I always select 2 lbs 1 oz when creating a label, and size at exactly the 4x4x48 I’ve measured the outside dimensions at.

The pictures are pretty obvious here… someone help me out. What direction should I go?

First scale pic is without packing materials second is filled to the brim with packing cardboard.. which I never use that much of.

Never have had these issues with usps or fedex…

Update from this post I made

So as people were telling me in the post, I did file the INR case on Oct 11. Since then, there was 0 (zero) communication from the seller. I asked them what Canada Post told them the issue was, and if they got the tracking # from them (for the original shipping service). This was before I filed the INR. I put my resolution as refund as I grew a bit concerned for the money I spent and I felt the shipping as become a hassle.

Today, they responded to the case simply saying they have reshipped the item. I noticed that the shipping service is now different. The original service I paid for was Canada Post Regular Parcel, which was $70 for me. The new service is Canada Post Local.

I'm honestly just annoyed now that I paid that much for shipping only for it to end up a different service now. It could have been cheaper for me.

Is there anything I can do about this? I let the seller know that I did not agree to any reshipping with a different service, and that I have already paid $70 for what was on the original listing. The INR is still active fwiw.

I want to buy something on ebay that I need, but the seller is currently on vacation. It says that once I purchased it there's going to be a delay because of this, but then I got curious. Has anyone here ever purchased an item off of ebay when the seller was on holiday, and what was that experience like? Did you receive the thing you ordered? Were there delays? Did you ever spoke with the seller? I just want to know what I'm getting into so I don't make a mistake that would cost me.

I sold a bracelet and want to use a 6 x 9 bubble mailer. Will the mailing label I print from Ebay be too big for that size mailer or not? Thanks.

Hello - anyone else see this email/Ebay message?

Dear member,
As part of our commitment to keep eBay a safe and trusted marketplace, we’re updating our Gift Cards Policy. Beginning November 16th, 2026, gift cards will no longer be allowed for sale on eBay. You have 30 days to review and remove affected listings.

What are gift cards?
Gift cards are products that contain or represent stored monetary value that can be redeemed for goods or services. This includes physical and digital gift cards, prepaid payment products, Prepaid gaming cards and gaming-platform gift cards, store credit, gift certificates, and similar stored-value products.
Why is this change happening?
Following a review of gift card sales on the marketplace, we’re updating our policy to help reduce fraud and misuse involving gift cards.
What’s not allowed on eBay?
The following items will no longer be allowed to be sold:

Collectible, empty, used, unactivated, or expired gift cards

Digital gift cards and gift card codes

eBay gift cards

Gift certificates and monetary vouchers

Merchant and service gift cards

Open-loop and prepaid payment products

Prepaid gaming cards and gaming-platform gift cards

Store credit and merchandise-return value

What do you need to do?
Review your active listings for gift cards and other products covered by this policy.

Remove affected listings by November 16th, 2026.

Removing affected listings yourself, or removals completed by eBay during this transition period, won’t negatively affect your account’s policy compliance history. Listings that remain active after the transition period may result in policy compliance action.

Why does this matter?
These changes help protect buyers and sellers from fraud and support a safer, more trusted marketplace.

eBay sent me an email saying the return is now closed but I need to respond to the dispute. The item was fully functional when I sold it and was very clear in the pictures of its function, I think have another issue with the vehicle. What's the best way to respond to the dispute ?

Also when I originally accepted the return, it asked me to upload a label for the buyer, does eBay no longer generate return labels paid for by sellers ?

Thanks.

Anyone else getting loads of messages asking “Will you take $xx?”. Not insane lowball offers either.

Almost all mine have been from new user accounts with very low feedback score.

I have offers turned on on all these items.

Just seems weird that this has all started in the last few days.

I am a casual seller on eBay, and I have a package that was returned to sender because the buyer's address was not registered with the USPS (resulting in a "No Number Exists" reason).

I have the item back in my possession now.

I wanted to issue a refund of the list price only, but eBay's refund automatically splits between the purchase price and shipping. Additionally, the fee credits on the refund page were not the same as the fees I had to pay.

As the images show, my net earnings on the order were $36.89. $14.11 were paid in fees (thanks, eBay). On the refund page, only $7.41 in fee credits are applied, resulting in a loss of $6.70. To my understanding, if I cancel the order, I have to eat the loss of the shipping cost ($11.30).

eBay's customer support is absolute garbage. Cramming a useless AI chatbot down our throats and making it difficult to talk to a human. I managed to get on the phone eventually and the agent promised me that if I issued the $51 refund, "the rest of the fees will be credited after the refund is issued." I don't believe them and I fear that if I issue that partial refund, they will just take their cut and there's nothing I can do about it.

Even so, since the fee credits are pro-rated, I will still be at a loss since eBay charges fees on shipping.

What I SHOULD be able to do is refund the purchase price minus shipping and I receive ALL of the fees back. The buyer will take the loss on shipping because that was their responsibility. Myself and eBay will be net $0. I don't think that's inappropriate or too much to ask for. This just doesn't seem to be possible, though.

I am trying my best to help the buyer out because they are still interested in the item in question, but they have told me they will open a case instead because they refuse to take the loss on shipping. I'm not sure what seller protections there are since the item is in my possession again. If I cancel the order, I do not want to accept the $11.30 loss from shipping. I also shouldn't have to give up the fees taken out if I issue a refund because of eBay's corporate greed.

As the seller, I did nothing wrong. The buyer did not register their address with the USPS, yet I'm the one that's stressing.

What is the best course of action?

I purchased an item on Ebay, and it was never sent, and the case was closed in my favor. Here is more details.....

• August 2026: I purchased the item. The seller initially provided a tracking number, but the package showed no movement and was never accepted by the post office.
• Late August / September 2026: The seller ignored my messages. I waited for the delivery deadline to pass, opened an official dispute, and received a full refund via the eBay Money Back Guarantee. I subsequently left honest negative feedback.
• October 2026: This week, I received an automated email notification stating that the package was suddenly accepted by the post office.

There are two major red flags with this sudden shipment:

1. Location Discrepancy: The seller’s listing and original shipping label were based in Colorado, but the package was officially accepted by the post office in California.
2. Current Status: The tracking history shows that this package is now in my local city

I am sure the seller is not sending it out of the goodness of his heart. I am not even sure if I should open it, throw it in the garbage or mark it "return to sender". If anyone has any insight please let me know...Thanks.

I ship a lot of orders over the value threshold where eBay requires signature. In the last week the FedEx signature selection box has changed showing direct signature is $0.00 and it's automatically selected. I shipped one order like that but the printed label didn't say "DSR" like it did in the past. I'm confused, are they including signature for free now? For reference I never use added shipping insurance.