Preface: this is long and covers a bunch. I start with one point..but have many so if you don't like Point one please stick with me...i need your help.
Point one: I have had celiac guests correct me and tell me it isn't an allergen. I know that. I am 44 years old and remember when no one had ever heard of celiac. But when you tell my 20-year-old server that it's not an allergy it's an intolerance it confuses them. They need to treat Celiac just like an allergy. So please stop trying to correct them when they say it's an allergy and you tell them that actually it's an intolerance or an autoimmune thing or whatever, it confuses the hell out of them and they don't know if you're just a person that doesn't like tomatoes or is allergic to tomatoes.
Point two is for context about above so you understand our world....today I had a person tell their server at brunch that they were allergic to eggs. Can you imagine the gears that I have to turn in the machine in the back during a brunch service to make sure that someone that is allergic to eggs doesn't get hurt. During brunch we serve little donut holes that are complimentary almost like free bread at an Italian restaurant because we are an Italian restaurant. The chef and the server work so hard to make sure no cross contamination/ nothing happened for these people that are allergic to eggs during brunch. When they were served their carefully prepared meals and the donuts the server said they were sorry but you cannot have these they contain eggs. The guest then said oh no I'm not allergic to eggs like that I'm only allergic to scrambled eggs. Like, that's not a thing.
I don't mean to diminish the problems that you experience because you are exposed to it but we need to look at it as an allergy as a whole as a unit as a restaurant. Please remember you are allergic in the best sense of the word to a food. And what we do is serve food. I hope you know that it's people that care about this we are terrified of poisoning you. That's the way I've started wording it... please don't poison someone.
Point three: the restaurant..We made a reputation for delicious gluten free pizza made from Italian 00 Caputo flour about 12 years ago. And it is delicious. But the pizza is cooked in the same oven as other pizzas there's a different paddle we use cellophane on top of the paddle we do as much as we can, but it's literally a Pizza kitchen with flour everywhere it is not a dedicated kitchen. I guess what I want to know from this community is if you are truly celiac and truly could get very sick, would you eat in a pizza place with a non-dedicated kitchen just because their dough is delicious?
Point four- the warning..We have a warning on our menu. It literally states that the station is not dedicated and there's flour at the station and flour can be airborne. I just need to understand where my responsibility lies cuz I'm terrified of making somebody sick. After 11 years of no incidents I watched a woman break out in hives while we talked one day after she ate one of our pizzas and it has affected me. It wasn't our error we did everything right but the kitchen wasn't dedicated and and her sensitivity was at that level. They still come every week, she orders different stuff from a different kitchen. I love her and I love her kids and they will never blame us for what happened, but I do never want to ever go through looking someone in the face while hives form as we speak on their skin. And of course we updated every menu with a warning after that day
Today a pizza cook with a table full of non gluten people and one Celiac had the ticket for the pizzas tucked under the crust (which is how we don't lose tickets) of a normal Pizza and she needed to review something so she picked it up and looked at the ticket and then made the error of putting the ticket underneath the gluten free pizza for the Celiac guest. Thank God the server saw this action that is just wrote ..they changed their gloves they did everything for the Celiac I said they're supposed to do but they made one wrong move. Our gluten free pizzas are about $36. We import every single ingredient from Italy and if it isn't imported it's from a local farm and so it's expensive. And we recognize we made the mistake and we remade it. Of course. But I need to know as an exhausted person serving 300 people at a turn...would you as a true celiac order a pizza from my Pizza kitchen? No dedicated oven, flour everywhere but a whole staff that kills themselves to try despite that?