The example in my case is that I work for a group home. There's a weekly rec night for the residents with activities.
Residents can say no if they don't want to go and that's fine, however we're required to take all non-verbal residents to rec night every week, because as management says, "they can't say no".
This is because having more residents attending recreational activities hits metrics mandated by the government. We need to provide a certain amount of recreation for residents, and it only counts if they attend, not just if it's offered, so the people who can't say no are forced to attend.
Don't get me wrong, recreation is of course valuable to people's wellbeing and there's a lot of positive from this.
However if staff fail to take the "mandatory attendees" to rec night, there's penalties, and circumstances aren't taken into account. The biggest example being that some of these people have health issues that flare up from time to time and make them extremely ill. It's obvious that they need to stay home and rest and won't enjoy being out at rec night, but management doesn't care, they have to go anyway and if we don't take rhem we're written up or given unpaid suspensions for as they put it, neglecting the needs of residents.
I mean obviously they're just pretending to help these people just to meet metrics and sometimes doing them harm in the process. Is there a word or phrase to describe this kind of thing?
Malicious compliance seems close, but it isn't quite right.