r/techsupport • • 7h ago

Open | Hardware WHEA-Logger 18 (Cache Hierarchy Error) only in BF6 with RX 9070 XT + 5800X3D on B550. Replaced CPU (x2), PSU and RAM, still crashing. Card or motherboard? Any solution!!

0 Upvotes

​

Specs:

CPU: Ryzen 7 5800X3D (tested two different units)

Motherboard: Gigabyte B550 Aorus Elite V2 rev 1.5, BIOS \[version\]

GPU: \[brand\] RX 9070 XT, bought mid-August 2026

RAM: 32GB DDR4 (originally G.Skill Ripjaws 3600, now a different replacement kit), running at 3200, XMP off

PSU: \[model, wattage\] (already replaced once, previous: \[model\])

OS: Windows \[10/11\], AMD Adrenalin \[version\], installed clean with DDU

The problem

Hard reboot with no BSOD. Event Viewer shows WHEA-Logger Event 18, Error Source: Machine Check Exception, Error Type: Cache Hierarchy Error, Processor APIC ID different every time, followed by Kernel-Power 41.

Battlefield 6 reproduces it reliably within 10 minutes.

Apex Legends and CoD: they used to crash too, but have been stable for days since I set LLC to Medium (see below).

Other symptoms: one DEVICE_HUNG driver crash in Apex (fixed after DDU + driver reinstall), monitor occasionally goes black for a second at idle, and a USB controller once showed Code 43.

History: the same motherboard was fully stable with a Ryzen 5 5600X + RX 6700 XT. Problems started after upgrading to the 5800X3D + 9070 XT.

What I've tried

CPU: two different 5800X3D units, same crashes (the first one was sold and works fine for the buyer).

PSU: replaced, no change.

RAM: replaced the kit. MemTest86 passes, XMP off (3200 JEDEC).

BIOS: loaded defaults, PBO off, Core Performance Boost off, Global C-State Control off, PCIe forced to Gen3, SoC voltage 1.10V → 1.148V (no difference), CPU Vcore LLC + SoC LLC set to Medium (helped Apex/CoD, not BF6). Resizable BAR/SAM currently off.

Stress tests: OCCT CPU and OCCT Power (CPU+GPU) for \~25 min with zero errors. Only gaming triggers it.

GPU: reseated many times, clean driver install with DDU. \[Separate PCIe power cables / no daisy-chain: yes/no\]

\[Registry: MPO disabled (OverlayTestMode=5) + TdrDelay=10 / TdrDdiDelay=20: done / not yet\]

\[FreeSync off: done / not yet\]

\[Adrenalin power limit -10%: result\]

\[FPS cap at 60 in BF6: result\]

Planned next tests

Moving the GPU to the second (chipset) PCIe slot to rule out the primary slot / CPU lanes.

Clean Windows install on a separate drive.

My questions

Has anyone with a 9070 XT (or 9060 XT) on AM4/B550 seen WHEA 18 that only shows up in BF6?

Since CPU, PSU and RAM are ruled out, does this point more to the card or to the motherboard/PCIe?

Anyone with the B550 Aorus Elite V2 running a 9070 XT stable in BF6? Which BIOS version?

Any fixes I've missed before I send the card in for RMA? I can't easily test it in another PC, and I'd rather not ship it without being sure.

Thanks in advance!


r/techsupport • • 7h ago

Open | Hardware How to set up ms office home in new Dell 14 laptop

1 Upvotes

I bought a new laptop of Dell and in it's specifications it said that I'll get MS office home 2024+ microsoft 365 for 1 year but now when I opening my excel or word it's not letting me create any document and the product says unlicensed product.

Can anyone please help me.


r/techsupport • • 7h ago

Open | Software Black Ops 3 won't launch on Steam: stuck in "Safe Mode" prompt loop after GPU upgrade

1 Upvotes

Hi everyone, I'm having trouble launching Call of Duty: Black Ops III on Steam.

Context:

This issue started happening right after I installed my new NVIDIA RTX 3070 Ti. Previously, when playing with the integrated graphics on my Ryzen 5 5600G, the game launched and ran fine.

The issue:

When I click Play, Steam changes the button to "Stop"(as if it's running), and immediately a pop-up appears saying:

"The game did not close properly last time it was run. Do you want to run in Safe Mode?"

I've tried clicking both "Yes" and "No", but in both cases the game fails to launch, closes itself, and Steam goes back to showing the "Play" button.

What I've tried so far:

  • Trying both Safe Mode options (Yes and No).
  • Setting the dedicated GPU (RTX 3070 Ti) as primary/priority in BIOS.

Has anyone experienced something similar after changing GPUs or knows how to fix it? Thanks in advance!


r/techsupport • • 8h ago

Open | Windows Acer Aspire 14 internal speakers and headphone jack not working

1 Upvotes

Title says it all; bluetooth headphones work tho, but I don't wanna use bluetooth since there's always an awful audio delay associared with that, which makes anything gaming/game dev related pretty impossible lol

I've already tried restarting, reinstalling drivers, restarting windows audio related services, and checking additional sound settings (basically every solution you can find on the internet on this issue) with no avail.


r/techsupport • • 1d ago

Open | Hardware 3rd G.Skill RAM kit dying in the same PC. Is something in my build killing RAM?

20 Upvotes

I’m on my third G.Skill kit in this PC, and before I file another RMA I want to make sure the computer isn't killing the RAM.

  1. Has anyone had their PC kill RAM? Any idea what caused it?
  2. Is there anything else I should be testing? The PSU is budget and 6 years old so I wonder about that.
  3. Has anyone else had repeated failures with this or a similar kit?

Specs (everything bought in 2020 except the RAM)

  • Ryzen 5 3600
  • Gigabyte B450 AORUS PRO WIFI
  • Sapphire Pulse RX 5700 XT
  • Thermaltake Smart BX1 550W Bronze
  • Windows 11 Home
  • RAM: G.Skill Ripjaws V F4-3600C16D-32GVKC (2x16GB 3600 CL16, 1.35V), upgraded in 2025

Kit 1 (bought 2025): Memory crashes started early this year. In July, memtest86 found one bad stick, failing at stock 2133 with XMP off. RMA’d.

Kit 2 (label date July 2026): Crashing within about two weeks (0x1A MEMORY_MANAGEMENT). One stick failed memtest on the same bits in two different slots, and the other stick had a few errors too. RMA’d.

Kit 3 (label date Aug 2026): Passed 4 full memtest passes when it arrived. About a week later it started failing (note: I was using the computer more heavily than normal during this period). It kept getting worse until Chrome tabs were crashing constantly and I was getting crash screens about memory.

In memtest, the failing bits are different between kits.

Thanks for any help you can provide!


r/techsupport • • 8h ago

Open | Software Computer keeps typing ]

1 Upvotes

My computer keeps typing "]" for some reason. Ive tried a fresh windows install, multiple different keyboards, corded and Bluetooth. I've tried using my wife's razor keyboard, my keychron k10 and k4 both in cable mode and Bluetooth with no success. It will type the ] regardless of whether a keyboard is connected or not but not all the time, sometimes I can restart it and be fine for a half hour or so until it starts up again.


r/techsupport • • 12h ago

Open | Networking Chromebook rejecting my wifi after a few minutes

2 Upvotes

I've recently had my wifi router upgraded (Xfinity) and am no longer able to use certain games (like online MMORPG games and also some of my online schooling) or apps without it eventually kicking me off and saying I'm no longer online. I've tried to forget my password and re enter, I reset and power washed my Chromebook and router.. I've factory reset the Chromebook as well. Went into the settings and also tried to change the DNS or whatever it was called and also didn't work. I feel like I've tried everything. Went on Xfinitys app and tried changing the advanced security.. nothing. My YouTube wouldn't even work there for a hot minute. I just recently bought this Chromebook no more than 6 months ago. Anyone think they can help me out? 🥹


r/techsupport • • 9h ago

Open | Software “Trojan virus” browser pop up on iOS

1 Upvotes

hello! while browsing a trusted site on chrome, I tapped on a link to download something, and instead it redirected me to a somewhat official looking pop up saying my iPad got detected with a Trojan virus. obviously I was suspicious, but in my panicked state, I downloaded the app they offered, especially since I’m not good at all with tech and believed it all looked official. after browsing a bit, I noticed it’s probably a scam and deleted it immediately after. will my device be affected, though? I don’t know what I’m supposed to do.


r/techsupport • • 9h ago

Open | Software Title: NVIDIA ota-artifacts taking up 7+ GB — safe to delete?

1 Upvotes

WizTree shows an ota-artifacts folder on my Windows 11 laptop (RTX 3050) which is huge.

C:\ProgramData\NVIDIA Corporation\NVIDIA App\UpdateFramework\ota-artifacts

It contains a grd folder, including post-processing. NVIDIA App shows no update in progress.

Can I safely delete this to reclaim the 7 GB without affecting my installed driver or future updates? Why doesn't NVIDIA clean them up automatically? Is there an official cleanup method?

I Googled and most people say it's safe but I want to be sure.


r/techsupport • • 10h ago

Open | Windows 0x9F: DRIVER_POWER_STATE_FAILURE

1 Upvotes

My computer keeps crashing, faster than my meager skills can investigate. When it fails, screen turns black and the error message says "stop code: DRIVER_POWER_STATE_FAILURE (0x9F)"

As far as windows help goes I should be programing with debug tools, trying to solve by disabling "power saver", or it may have to do with driver or device failures... I have A LOT of peripherals, but no matter what or how many, I unplug, it seems to persist. Power saver has already been disabled, and all drivers are up to date according to both first and third part software.

What can I do to quickly (as there is limited time before device failure on boot) to diagnose and solve this issue?


r/techsupport • • 10h ago

Open | Windows I got hacked

1 Upvotes

Can I have some assistance I got hacked and I’m trying to regain control I’ve changed all my accounts but now I’m fixing my pc and it’s saying I’m not an admin when I try to run task manager or my registry editor how do I fix all this


r/techsupport • • 10h ago

Open | Mac Grandma's ancient iMac duplicates AOL tabs on Chrome

1 Upvotes

My extremely un savvy grandma uses AOL (yes lol) for email on google chrome with a very old iMac (~2010?). She is encountering an issue where the AOL tab will continue copying itself until she asks me to close them. The only solution I have been able to provide is to just close the tabs which she struggles to do. I have not been able to observe this happening, I sometimes here the computer chime but I believe that is just the sound for a new email. I was watching the computer and heard the chime but iirc no new tab opened. Is this a fixable bug that anyone knows of or just a quirk of a very old computer?


r/techsupport • • 10h ago

Open | Windows How to disable delay on touchpad click after keystroke on HP Pavillion Laptop, Windows 11

1 Upvotes

I have an ELAN Clickpad that has a slight delay in moving the cursor and in being able to tap using the touchpad. I would like to disable this so that it would be easier to do gaming. I located the TP Rejection settings in the ELAN Touchpad Settings, which I brought up by searching for it in the Windows search bar. I was able to disable the delay on moving the cursor using the touchpad after a keystroke; however, it did not disable the delay on being able to tap things using the touchpad after a keystroke. Any solutions to this problem?


r/techsupport • • 10h ago

Open | Software stop code:IRQL_NOT_LESS_OR_EQUAL (0Xa) What failed: ntoskrnl.exe

1 Upvotes

anyone have any idea on what this error means I built this pc in December of last year and I keep having this error come up and my pc blue/black screens any incite would be amazing on how to stop this from happening in the future. if you need any additional info please let me know and ill accommodate. Thanks in advance


r/techsupport • • 10h ago

Open | Hardware help!! my gtx 1650 pc underperforms

1 Upvotes

my specs is gtx 1650,i511400,16gb single channel(is single channel cause 50% fps drop?). i only getting 55-60fps in 1080p low settings for gta 5 enhanced even though i have gtx 1650.v sync and fps limiter turned off .temperature is around 66 to 67 degree max. but in other yt channel,they are getting above 100fps. HDMI plugged in gpu.i already reinstalled driver for gpu but nothing changed. someone please help me?


r/techsupport • • 10h ago

Open | Hardware Mouse cursor moving on its own by one pixel

1 Upvotes

Hello, today after installing the latest windows update ive noticed that when i stop moving my mouse, it sometimes moves by one pixel in a random direction. its never more than one pixel, and i havent noticed any other strange behavior. my mouse model is a wireless logitech g705. what could this be caused by? im not sure if it was there before the update, as i never paid attention to it.


r/techsupport • • 11h ago

Open | Software Discord Issue: Friend's streams drop in frames when mouse isn't in Discord window

1 Upvotes

As the title says, I'm hoping to find a fix to this. Just recently as of 10/12, whenever my friends stream games to me and I move my mouse to my other window (I don't even need to tab out of Discord necessarily), the framerate drops to less than a third the normal rate. Discord overlay is off, and none of my settings have changed in Discord, I don't think. If anybody has any questions or suggestions, please let me know!


r/techsupport • • 11h ago

Open | Hardware ASUS F15 FX507ZC4 Won’t Open

1 Upvotes

I’m trying to open my ASUS F15 as I ordered a 1TB stick to throw in to finally upgrade the 512GB. That and I’m finally going to try and clean it regularly as my cat loves the thing.

The problem is mine is different than all the tutorials and manuals I look up. There should be 11-12 screws and one captive to the lid, but I removed all the screws fully and there’s only 6? On top of that, it won’t pry or open easily and I don’t want to force it open.

Any suggestions? I don’t have the right pry tools but the video I watched the guy was able to just pull it open with his fingernails, I’ve tried an old plastic card and a plastic dish scraper thing but it won’t budge unless I use a tiny screwdriver (conservatively just enough to stick the card in before taking it out, I don’t want to bend/scratch/crack anything)


r/techsupport • • 11h ago

Open | Hardware GPU utilization drops below 10% when using an external monitor

0 Upvotes

So, I've been using a second monitor for over a year now, and I've never had any issues with it, even when gaming. However, recently, my GPU utilization has been randomly dropping below 10% every few minutes while playing games, causing massive stutters and lag.

Right now, I'm mostly playing Monster Hunter: World, which should run just fine on my laptop. I've tried several things because I initially thought it was a driver or Windows issue. I've even reinstalled Windows and used DDU to completely uninstall and reinstall the GPU drivers, but nothing worked.

Then I tried unplugging my external monitor, and suddenly the game ran smoothly again, even on high graphics settings. My CPU and GPU temperatures are also fine, and I recently repasted them.

Has anyone experienced something similar or knows what might be causing this? Could the HDMI cable be the problem, or is there something else I should check?

Laptop: HP Victus 15 (RTX 2050)
Monitor: Lenovo R24e

Any help would be greatly appreciated!


r/techsupport • • 11h ago

Open | Hardware ProDot mouse stopped working just after 1 day.

1 Upvotes

I bought this prodot wired mouse from local retailer. And it stopped working after a day.

Clicks are OK , but cursor not moving at all. Probably some optical sensor issue.

Now the retailer shop is far i could just buy a new one at double the price of journey to the shop. This is so frustrating. I don't recommend buying it at all, all of them seems to be


r/techsupport • • 12h ago

Open | Software Can't click on anything but the usual overlay fixes aren't working

1 Upvotes

Hello, I'm running windows 11. Awhile ago I had some problems with a frozen overlay that was blocking the screen. I was able to get that resolved, but last night it cropped up again, only this time all the fixes that I've looked up online (restarting windows explorer in task manager, hitting alt+f4, etc) hasn't worked. Kinda stumped on this one. I ran an sfc /scannow and it did find some corrupted files and repairs them but still nothing.

I've also been experiencing weird things going on with the mouse. When I play Final Fantasy XIV my character will randomly auto run during these periods. Sometimes my mouse will lock up and act like it's holding the left click down, like one time it randomly picked up a shortcut on my desktop that I hovered over and I couldn't get it to let go. The problem is not the mouse as I have unplugged it along with every other USB device including keyboard and still experience auto run in FFXIV. I've also switched the mouse out with a different mouse and still experience the same problem.

I have disabled discord overlay and uninstalled Corsair iCUE to see if those might be the offending programs. I still experience those issues, but not as frequently. I'm currently running a virus scan as we speak but it hasn't found anything yet.


r/techsupport • • 3h ago

Open | Hardware Wifi in home

0 Upvotes

Iam student i want to buy wifi for my online classes which is best company for wifi

Is 4g portable wifi worth it??


r/techsupport • • 13h ago

Open | Software Windows to linux

0 Upvotes

Recently I have been more aware of my privacy after reading some news of apps I'm using and want to switch it up a bit and go from microsoft to a linux type, the problem is that I am currently not a professional and don't understand/get overwhelmed by most tutorials, so

Can anyone give me a simple 5 year old like explanation on how to switch and what systemto choose for thesepurpose: I have an HP laptop, I need to use office 365 and want to keep things like wallpaper engine and steam (mostly single player) also worried about one drive and most of my files. If anyone could help me I would be terribly grateful.


r/techsupport • • 13h ago

Open | Phone Unusual traffic popup on iPhone

1 Upvotes

Every now and then for the past day and a half now I have been getting the unusual traffic captcha google popup when I google something on my iPhone. I don’t even do the captcha and I just clear safari and then I am able to google, and even if I just close the tab, it seems to works too. It seems like some sort of glitch. I know its legitimately from google cause it just happens when I open safari and search something. I do not have VPN or private relay on. So far I have hard restarted my phone but that didn’t work, and I just restarted the wifi router so hopefully that will fix things. I am pretty sure its only been from my wifi not cellular though idk if anyone else in my household has been getting it though someone did just get a new phone I am thinking the usage on that new device is maybe flagging something? Should I be concerned about my device or if someone’s using the network? I think it is private.


r/techsupport • • 13h ago

Open | Windows keyboard on windows laptop has random input delay

1 Upvotes

ever since i got my laptop, it has been unbareably slow at times. I will press a letter such as "w" and it will hold w for a solid 10 seconds before moving to the next input. it does not cause multiple to enter so it still recognizes it as a single input. The only fix i've found is temporary and it requires me deleting all keyboard related stuff from my laptop and then redownloading it by restarting. PLEASE help me find a permanent fix because I cannot take this anymore.

happens a lot with games and texting on discord.